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Guest Service Officer
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The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. * A strong focus on customer service * Prior experience in hotel front office operations is preferred * Excellent communication skills; fluency in English is required * Be able to work shifts, weekends and public holidays * Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred * Arabic Language is a plus
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An emerald jewel in the turquoise waters of Maldives, Kuramathi is a stunning island retreat that offers unique experiences for everyone in a natural setting. Villas blend contemporary design and nature and are set on the beach amongst lush gardens or over water looking out to the vast Indian ocean. Diverse dining options, water sports, diving, kids club, gym, well equipped medical center, boutiques are some of the many facilities available for the guests. As a Guest Relations officer you, * Should possess excellent communication skills in one or more languages Spanish / Italian in addition to fluent English. * Should have worked in Hospitality industry in similar position for a minimum 1 year. * Must be a team player and a well presentable person. * Excellent in Customer care. * Knowledge of Opera will be an added advantage.
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Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our Guests. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments.
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Nikki Beach Resort & Spa Dubai
Dubai
Visa, Ticket, Accommodation, Transportation & Medical
Nikki Beach Resort & Spa Dubai is looking for Front Desk Agent. The role requires familiarity with Front Office operation and provide the seamless services to our guests. Candidates who are aware that they will be the first impression of the brand, always project can-do and positive attitude towards guests and colleagues. Always keep themselves well-informed to deliver exceptional experience Minimum of 1 year experience of similar role 5 star hotel/Resort experience in UAE Communicates & writes with fluency in English Fluency in Russian and Spanish language is an advantage
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MERCURE DUBAI BARSHA HEIGHTS HOTEL SUITES & APARTMENTS
Dubai
Unspecified
* Greeting and thanking guests in a sincere, friendly manner. * Checking guests in on arrival and out on departure. * Posting charges to appropriate guest accounts. * Anticipating and addressing guests' needs, and resolving their problems and complaints. * Assisting guests with disabilities. * Operating switchboard and assisting with inquiries. * Assisting the reservations manager with taking reservations. * Collaborating and communicating with other internal departments to ensure guest satisfaction. * Complying with company procedures and safety policies. * Performing duties on a daily checklist. o High school diploma or suitable equivalent. o 1+ years of front desk agent experience preferred. o Well-groomed, professional appearance. o Outstanding written and verbal communication skills. o Team player. o Physically agile, and able to stand for extended periods.
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BAB ALQASR HOTEL & APARTMENT
United Arab Emirates
Unspecified
The luxury 5 star Bab Al Qasr offers a truly unique Middle Eastern experience with authentic Arabic hospitality. Set on its own private beach in Abu Dhabis exclusive Corniche area, its iconic Arabesque architecture and sumptuous interiors are designed for discerning business and leisure travelers, looking for a taste of modern Arabia. With its breath taking lobby, superb views and world class facilities, Bab Al Qasr impresses on every level. A rewarding opportunity awaits you at Bab Al Qasr, Abu Dhabi. Be part of a multicultural, talented team to deliver an unforgettable guest experience. Work in a world where we strive to provide the highest level of service to our guests. We are focused on hiring people with the natural inclination to exceed the guest expectation and the desire to continuously strive for perfection.
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Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments. * Perform analysis of guests comments for management on a monthly basis. * Compile and effect mailing lists when required by hotel.
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Raffles The Palm Dubai - Trakhees
United Arab Emirates
Unspecified
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.
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MERCURE DUBAI BARSHA HEIGHTS HOTEL SUITES & APARTMENTS
United Arab Emirates
Unspecified
* Welcome guests to our hotel with a pleasing smile. * Review arrival lists and records. * Receive and take care of special guests. * Answer the inquiries of clients on a timely basis. * Assist the other staff members in preparing welcome folders for the guests. * Give the required information about different areas of our hotel to the guests. * Promote the services provided by our hotel. * Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. * Build a long term association with the clients. * Help clients with various tasks like arranging transport, providing supplies, etc. * Address grievances issues and inform Guest Relations Manager/ Front Office Manager as and when required. * Record all necessary data and information in the designated registers everyday. * Comply with health and safety standards (OSHS).
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Benchmark Hospitality
Scottsdale, Maricopa County
Competitive
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. * Full Time employees have access to Medical and Dental insurance to fit your needs * Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) * 401K match (Let us help you build your financial future) * Companywide Hotel Room Discounts (Who doesn't love to get away) * Paid Time Off * Employee Assistance Program (We are here to support you) * Employee family events (bring the kids!) * Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few * Many more, please inquire for more details
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Frequently Asked Questions

How many work from home Guest Service Officer jobs are available on CatererGlobal?
There are 0 work from home Guest Service Officer jobs available on CatererGlobal right now.
What other similar jobs are there to work from home Guest Service Officer jobs?
As well as work from home Guest Service Officer jobs, you can find Guest Service Agent, Front Desk Agent, Receptionist, amongst many others.
Which industry do work from home Guest Service Officer jobs belong to?
Work from home Guest Service Officer jobs are part of the Catering industry.