Training Manager ensures training needs are assessed and managed on regular intervals for all Departments at the property with a focus on service improvement. Work location: Hideaway Beach Resort & Spa - https://www.hideawaybeachmaldives.com/ Key Responsibilities: Service improvement and recovery On the floor training Ensure training needs are fully matched and delivered Assess training needs and make tailor made programs Review effectiveness of trainings and revise accordingly Align trainings with Guest feedback / service improvement Assist with HR functions Qualifications: Over 5 years of progressive experience Degree in a related field Excellent communication and negotiation skills Guest oriented with focus on personalized service Hands on approach Flexibility to respond to a range of different work situations Ability to work under pressure in a diverse multicultural team <span style=
Position Summary: The Spa Trainer creates an environment of learning and ensures that standards are upheld by all team members and that all facilities are monitored daily and consistently for maximum levels of hygiene and cleanliness. The Spa Trainer is accountable for ensuring all therapists are embodying the JOALI BEING values and are capable and proficient in all treatments and day-to-day operational activities. The Spa Trainer works closely with the Spa & Wellness Manager, as a well as the Senior therapist to ensure a seemless guest experience, which translates to spa revenue through retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Ensure high quality treatments and guest service is performed at all times. Responsibilities: · To have complete understanding of the JOALI BEING vision and mission and the Quality Assurance Audit and to ensure the team consistently delivers on these standards.
Duties & Responsibilities: · Instills commitment to the Furaveri Maldives experience in Team Members ensuring that the vision and mission are assimilated and the objectives of the resort are met, especially in line with the Service Profit Chain objectives. · Ensures that every department compiles and maintains a complete and up-to-date Team Members orientation manual. · Prepares, communicates, and implements an annual training plan for the resort. · Carry out the Training needs assessment and come up with action plans. · Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments. · Conducts training and orientation programs for Team Members at all levels. · Prepares, monitors, and controls the resor
Our client a well know Group in the UAE is looking for a Westerner Training Manager for their F&B Retail Operations. - The ideal candidate should have a Degree in Hotel Management (or equivalent) with 3 to 5 years of relevant experience in Training & Development with a Large Hospitality Segment. - He / She should have in-depth knowledge and expertise in handling all the training needs as per the Six Sigma (Black Belt) standards. - Excellent communication and inter-personal skills are essential. - While Middle East & Africa experience is desirable others with outstanding track record are also welcome to apply. -Only short-listed candidates will be contacted.
POSITION PURPOSE AND SUMMARY Position will be based in Chicago. The Training Manager is responsible for planning, coordinating, implementing, and presenting field training programs in accordance with current ESA requirements including, but not limited to, new employee orientation, policy and standards, management certification, associate workflows, leadership development, service initiatives and other related trainings to meet specific needs. MAJOR / KEY JOB DUTIES Conduct on-the-job training and mentorship for managers in training (Estimated Time - 80%). * Shows competency in the variety of roles an ESA GM plays in managing a property. * Demonstrates a firm grasp of Corporate mandated processes, practices, and policies. * Ability to train multiple trainees simultaneously, while providing differentiated instruction for each trainee. * Monitor regulatory requirements for employee training and competences to ensure all requirements are met, tracked, and documented as needed. * Assist with employee on-boarding process. * Continuously assess the effectiveness of training as it relates to trainee performance indicators and objectives. * Assign and certify ESU compliance. * Develop, implement, and track individualized General Manager mentorship outside of the on-the-job training. * Lead mentoring meetings/calls designed to support the development of trainees. Visit and examine multiple properties for manager training content integration, property coaching opportunities, and regiona
Job Title: Resort Manager Department: Executive Office Reports to: General Manager Position Level: Guidance Team (GT) Position Overview The Resort Manager is responsible for the day-to-day logistics and entire resort operation with a key focus on providing exceptional service to guests. Also, drives and improves the synergy between all resort departments inspiring optimum performance and team spirit. As a member of the Guidance Team, is responsible for the overall strategic vision of the resort, ensuring that our superior image and reputation is projected and enhanced. Assists the General Manager in formulating policies and business strategies for the direction of the resort. The Role <p style="text-align:just
¨ Greet all guests in a genuinely warm, sincere and welcoming manner using eye contact, with a smile. ¨ Engage with all guests to understand there needs and requests, listen diligently and repeat all requests back to guests for confirmation if needed. ¨ Provide knowledgeable feedback to all guests upon request. ¨ Must have a total understanding of the telephone system of the Abu Dhabi Golf Club. ¨ Have a complete and total understanding of the operational hours and promotional activity of entire Abu Dhabi Golf Club. ¨ Have a complete and total understanding of the restaurant layout, seating plans, seat numbers and operational demands of the restaurant. ¨ Must have a fair understanding of all food and beverage table presentations, restaurant presentation, crockery, cutlery and glassware usage.
1.1.1 Provide both guests and team members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment. 1.1.2 To report any maintenance issues to the Spa Supervisor & Spa Manager. 1.1.3 To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services. 1.1.4 To keep up-to-date with the Guest Survey results and to improve where required. 1.1.5 To have a thorough knowledge of Spa Departments as well as other applicable services offered by the hotel. 1.1.6 To notify the Spa Supervisor & Spa Manager immediately of any guest complaints. 1.1
Hiring for a African Concept in Dubai Job description/requirements: Good Knowledge and skill sets within African Cuisine Ability to create and develop menu Health and Safety master · Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified. · Responsible for the Operations lead of a Kitchen team and for the delivery of the overall operational metrics & sales targets. · Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures · Responsible for the development of the operational talent pool by optimising the skills of the team · To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business · Successfully delivering and managing peak
Hiring Operations manager for an African concept in Dubai Job description/requirements: · Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified. · Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. · To proactively maintain regular engagement with key client contacts in line with client expectations. · Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures · Responsible for the development of the operational talent pool by optimising the skills of the team · To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business · Successfully delivering and managing peak trading period withi
Introduction Swiss Education Group is the largest private hospitality education group in Switzerland. Our 4 hospitality management schools, alongside the Culinary Arts Academy Switzerland, offer undergraduate and postgraduate qualifications. With a variety of specializations on offer, ranging from Events Management to Finance, we encompass 7 brands across 6 state-of-the-art campuses (Brig, Le Bouveret, Caux, Leysin, Lucerne & Montreux) all supported by our corporate head office in Montreux . For our Campusa César RitzLe Bouveret, we are currently looking for a full-time Your tasks Reporting to the CAA Assistant Dean and the Executive Chef, the successful candidate will join a dynamic team, committed to the delivery of high quality programs and will be required to teach to multi-cultural profiles. Starting Date : As soon as possible Key Requirements and Responsibilities: Teach the food production theory and practical classes to students according to our standards Advise students on menu preparation and techniques Ensure follow-up on student's needs Ensure and provide quality food production for students and staff Ensure proper maintenance and usage of all equipment within the designated section Demonstrate sanitation, cleanliness and security of the kitchen and storerooms to students
Job Brief The Sommelier is responsible for the wine education of all F&B service colleagues, sourcing new products and keeping up to date with offers as well as guest tastes and requirements. DUTIES AND RESPONSIBILITIES: Driving Wine/Beverage revenue in the outlets and maintain cost within budget. Controlling and monitoring wine orders, stock and par level. Creating and maintaining up to date wine list as per Constance standards after coordination with Head Sommelier and chefs on new menu design. To ensure the service of wine is carried out to Constance standard at all times. To ensure the cleanliness of all wine service equipment and storage areas as per the Constance standards. To ensure all mise en place is done to the correct standard and with
A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. Responsible for maintaining the cleanliness and hygiene in the Pool, particularly the PH control and adhering to municipality standards. Skills and Knowledge Must be able to assist guests with inquiries Must be able to speak and write in English Must be able to speak and write in a language any other than English Must be certified as Personal Trainer Must be able to conduct professional Body composition analysis Must be confident and strong personality Education or Certification Must possess c urrent lifeguard certification with national recognized association and current CPR & First Aid certification
About Jumeirah and the Hotel: At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 8,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world’s most followed hotel on Instagram and has been consistently voted the world's most luxurious hotel. Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel’s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, Jacuzzi and stunning news of the Arabian Gulf. About the Job: An exciting opportunity has arisen for a highly motivated Assistant Manager to join the Butlers team. The Assistant Manager is responsible fo
Douala is Cameroon’s largest city and is the commercial and economic capital of the CEMAC region. Having the largest port and a major international airport, it handles most of the country’s exports such as oil, cocoa, coffee, timber, metals and fruit. K-Hotel in Douala, Cameroon, will become the new benchmark in hospitality in the region by the middle of 2021. This property has been under renovation for the last 2 years and will open its doors as a brand new 4-star hotel. It will count 115 newly refurbished bedrooms, contemporary public areas, 3 F&B outlets, meeting facilities for up to 150 guests, a swimming pool and fitness center. Without a head housekeeper, the hotel would quickly come to a sticky end – literally. Your primary role is to supervise, train and work alongside your staff to ensure all hotel rooms , public areas and restaurant areas are sparklingly clean and in tip-top condition. But your expert knowledge in good housekeeping will also be in demand with other departments. You must be able to communicate with your entire team flawlessly and your motivational skills must be in top shape. You will be an excellent trainer and lead by example at all times. Cleanliness and good housekeeping must come naturally to
Unit Description: Great ingredients, culinary innovation and nourishing inspiration provide meaning to your life's work. Sodexo Healthcare is looking for an Executive Chef to join our team at CHI St Joseph Hospital located in Bryan, Texas! CHI St. Joseph Hospitalis a growing bed hospital, and the food operation consist of retail cafe, "at your request" patient diningand doctors lounge. The Executive Chef will oversee all food production, including Food Management System, food safety, excellent leadership skills and culinary experience. The Executive Chef will report to the General Manager. There are a total of 20 hourly employees at this new account. This position is recognized as the technical expert, teacher and trainer for cooks within the account. Selects and develops recipes and other items for clients. Develops menu, implements and trains HACCP, establishes production levels and inventory controls, interviews and hires new cooks, manages/controls food cost issues and offer solutions. The ideal candidate will be an experienced food service leader who demonstrates an excellent customer focus and exceptional process and systems skills. Previous experience in a health-careenvironment is a plus. Learn more about Sodexo's Benefits Not the job for you? At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools,
WORK EXPERIENCE & QUALIFICATIONS • Minimum of 5 years experience in the wellness industry and managing a large reception team • Experience in Wellness retreats is a plus • Excellent command of conversational and written English language • Russian and additional European language skills is a plus • Must have strong administrative and time management abilities • Experience in remote island locations is preferred OTHER SKILLS: • Open to learn new skills including luxury hospitality training
A 5-star property is currently looking for a Learning and Development Officer to join their team. This position will provide full range of training support to Director of Learning and Development. The candidate must have proven work experience as a Learning and Development Officer in hospitality or in another industry with the following competencies: Very good presentation skills Proficient in Microsoft Office, computer applications Check effectiveness of departmental training Use of current digital tools in Learning and Development Ability to multi-task Excellent communication and organizational skills Highly sense of responsibility and reliability
JOB ROLE To produce according to production plans & specification food components for all businesses to be compliant with set standards of quality, quantity, hygiene, productivity & guest satisfaction. JOB RESPONSIBILITIES Assist to ensure food produced is of sufficient quality & quantity to deliver customer satisfaction Follow instructions from senior Chefs relating but not limited to food hygiene, productivity, quality & quantity Follow set standards for recipes & report any discrepancies to senior Chefs Ensure work carried out complies with set safety standards at all times Ensure company given training is completed & passing grades are achieved Assist senior Chefs in the planning process for new menus & projects Support other kitchen sections when required. REQUIREMENTS Minimum 3 years’ international experience in 4-star hotel and/or fine dining establishment. Formal catering certificate from recognized interna
Can you use multiple spa techniques to manipulate and knead the soft-tissue muscles of the body in order to treat painful ailments, reduce stress, rehabilitate sports injuries, and promote general health and wellbeing? Are you familiar with the massage and therapeutic oil blends and aroma of potpourri, essential oils and body lotions within the spa? Are you aware that you will be expected to attend with comprehensive training on all types of massage provision by the spa facility of the property? Minimum of 2 years hands on experience as spa therapist Worked in a 5* environment for at least 1 year Dubai / UAE experience preferred Good command of English If you have answered yes to all of our questions above, you might be our Nikki fit for this role.