Our client a well know Group in the UAE is looking for a Westerner Training Manager for their F&B Retail Operations. - The ideal candidate should have a Degree in Hotel Management (or equivalent) with 3 to 5 years of relevant experience in Training & Development with a Large Hospitality Segment. - He / She should have in-depth knowledge and expertise in handling all the training needs as per the Six Sigma (Black Belt) standards. - Excellent communication and inter-personal skills are essential. - While Middle East & Africa experience is desirable others with outstanding track record are also welcome to apply. -Only short-listed candidates will be contacted.
Training Manager ensures training needs are assessed and managed on regular intervals for all Departments at the property with a focus on service improvement. Work location: Hideaway Beach Resort & Spa - https://www.hideawaybeachmaldives.com/ Key Responsibilities: Service improvement and recovery On the floor training Ensure training needs are fully matched and delivered Assess training needs and make tailor made programs Review effectiveness of trainings and revise accordingly Align trainings with Guest feedback / service improvement Assist with HR functions Qualifications: Over 5 years of progressive experience Degree in a related field Excellent communication and negotiation skills Guest oriented with focus on personalized service Hands on approach Flexibility to respond to a range of different work situations Ability to work under pressure in a diverse multicultural team <span style=
Duties & Responsibilities: · Instills commitment to the Furaveri Maldives experience in Team Members ensuring that the vision and mission are assimilated and the objectives of the resort are met, especially in line with the Service Profit Chain objectives. · Ensures that every department compiles and maintains a complete and up-to-date Team Members orientation manual. · Prepares, communicates, and implements an annual training plan for the resort. · Carry out the Training needs assessment and come up with action plans. · Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments. · Conducts training and orientation programs for Team Members at all levels. · Prepares, monitors, and controls the resor
POSITION PURPOSE AND SUMMARY Position will be based in Chicago. The Training Manager is responsible for planning, coordinating, implementing, and presenting field training programs in accordance with current ESA requirements including, but not limited to, new employee orientation, policy and standards, management certification, associate workflows, leadership development, service initiatives and other related trainings to meet specific needs. MAJOR / KEY JOB DUTIES Conduct on-the-job training and mentorship for managers in training (Estimated Time - 80%). * Shows competency in the variety of roles an ESA GM plays in managing a property. * Demonstrates a firm grasp of Corporate mandated processes, practices, and policies. * Ability to train multiple trainees simultaneously, while providing differentiated instruction for each trainee. * Monitor regulatory requirements for employee training and competences to ensure all requirements are met, tracked, and documented as needed. * Assist with employee on-boarding process. * Continuously assess the effectiveness of training as it relates to trainee performance indicators and objectives. * Assign and certify ESU compliance. * Develop, implement, and track individualized General Manager mentorship outside of the on-the-job training. * Lead mentoring meetings/calls designed to support the development of trainees. Visit and examine multiple properties for manager training content integration, property coaching opportunities, and regiona
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day We are currently looking for a passionate Learning & Quality Manager to join our energetic, enthusiastic and passionate team at InterContinental Abu Dhabi! As Learning & Quality Manager you’ll drive, direct and coordinate the timely and structured learning experiences, support the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance, to ensure that all colleagues are meeting the company standards. Main responsibilities: ? Learning & Development • Conduct all Train
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. Job Summary The IVD assistant managers assist the outlet manager to lead manages and organize all require
Aspire Globally is seeking a Head Butler to lead a team for a 113 villas luxury resort in the Maldives. As a Head Butler, you will lead and support the butler team to create a unique welcoming and departure as well as an unforgettable experience for the guests. You will be expected to establish and maintain departmental objectives, resort’s standards and programs, budgeting, VIP guests as well as Associates relations and training. You will ensure strong communication between your team and all other departments. This role will require multi skilling and tasking, exceptional level of attention to detail, ability to provide bespoke assistance to our guests, outstanding ideas to consistently enhance the guest experience, strong written and spoken English and good knowledge of Microsoft Office and Opera Property Management system. Having previous experience of working at a Management level in the luxury hotel industry is essential. International experience is preferred. Starting date would be as soon as possible. The salary is USD 1,500 per month inclusive of service charge and tips depending on qualifications and experience. You will be given a single accommodation.
Job Title: Resort Manager Department: Executive Office Reports to: General Manager Position Level: Guidance Team (GT) Position Overview The Resort Manager is responsible for the day-to-day logistics and entire resort operation with a key focus on providing exceptional service to guests. Also, drives and improves the synergy between all resort departments inspiring optimum performance and team spirit. As a member of the Guidance Team, is responsible for the overall strategic vision of the resort, ensuring that our superior image and reputation is projected and enhanced. Assists the General Manager in formulating policies and business strategies for the direction of the resort. The Role <p style="text-align:just
ABOUT US The distinctive version of Gianni Versace in creating the world's first fashion-branded hotel reflects his vision and creativity. Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle. Set in the heart of Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from the House of Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travelers. Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by the Ho
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day We are currently looking for an experienced Graphic Designer & Marketing Executive to assist in the planning, execution and optimization of our hotel’s online marketing efforts. Under the guidance of Marketing in charge, this exciting role will oversee all our social media accounts; design and develop engaging, creative, innovative content for posts that will enlighten audiences and promote our products and services through digital channels. These channels include but are not limited to Facebook, Instagram, Google Adwords, Snapchat. New hire is expected to ensure that all photographs, text and information are
Introduction WE WELCOME YOU TO FINOLHU - THE 5 STAR LUXURY RESORT IN THE MALDIVES The Seaside Hotel Collection includes a total of twelve exclusive resort and city hotels located in the Canary Islands, Spanish mainland, Germany and now in the Maldives! For our 5-star luxury resort Finolhu We are currently seeking a talented, experienced Director of Engineering to join our team Your tasks Under the general supervision of the General Manager and within the limits of resort policies and procedures and local requirements, is responsible for the supervision of all members of the Engineering, landscaping and Project team. Responsible for the efficient operation of the resort and its equipment, ancillary maintenance and repair services and protection of the Owner's asset. Structural aspects of the resort as well as the maintenance of grounds and external facilities that fall within the span of responsibility. Responsible for the planning, coordination, requirements gathering, business analysis, specifications development,projectplanning,project monitoring, andprojectstatus reporting and system implementation of moderate to complex business solutions. Benefits Competitive Remuneration Package. Personal and Professional Development Opportunities. Medical Coverage. Recreations and staff engagement activities. Staff gymnasium
Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent : Main Responsibilities: Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs) Coordinate and manage communication between guests and staff Promote all amenities, conveniences and programs offered Requirements: Proven working experience as GRA Working experience in hospitality Proficiency in English, Russian, German or French knowledge will be considered an asset Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Highly responsible and reliable with a professional presentation BS degree in hospitality management, business administration or related field
Company Description: A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the guest’s satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude, knowledge of the hotel and attention to details are all key requirements in Anantara Reservations Officers. At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all. Qualification: With 2 experience in a 5* hotel & resort Arabic or Russian speaker is a mus
Furaveri Maldives is currently seeking an enthusiastic and committed individual with exceptional communication skills that pride on the ability to deliver excellent customer service and provides creative solutions. The EAM – Food & Beverage will be responsible for overseeing all areas within the Food & Beverage department, including service team, bars, restaurants, food production and stewarding ensuring that they develop products and services that meet and exceed guest and company’s expectations. The candidate ideally should have a degree in hospitality management or a related field from an accredited college or university with preferable previous experiences in the same or a similar role. He / She will have to be a leader who is detail oriented, naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions. - Knows the business and keeps abreast of competition and customer trends and implements new innovative ideas and service concepts. - Manages multiple disciplines und
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible. Qualification: • College degree in hotel management or related field • Previous experience in Front Office • Strong communication skills • Familiar with Front Office Systems • Fluent in English both verbal and written
You like... In our house to personally take care of our guests at the reception, to inspire them with a professional check in or out, as well as to pursue wishes and suggestions Work together with your colleagues to ensure the well-being of our guests, and you bring life and joy to this important communication center (front office) in the hotel answering booking inquiries and general correspondence and administration in the front office You can expect: space to be yourself in order to share your talent and show initiative various trainings and the Vienna House Academy for your development and career valuable benefits and discounts for employees of which you can profit The difference you make: to work your passion in the hospitality industry as well as first job experience at the reception Your attentive personality and your prudence in the team your good language skills (English)
Welcome customers upon entrance and confirm reservations Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take and distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution
About Us Job Description Become part of our "Husky" team! Why do we call the HR employees at Radisson Hotel Group Huskies? The name "Husky" means "strong", " solid". Huskies are considered to be friendly, gentle, close to people and sociable. In addition, they are intelligent, eager to work and independent with very great endurance and robustness. Are you in possession of these character traits? Then the central HR organization based in the Area Support Office Frankfurt is looking forward to your support as: Area HR Services Coordinator (m/w/d) Your Responsibilities as Area HR Project Coordinator (50% of time) Work closely with the Area HR Director to assist with data collection and reporting duties and daily business in relation to Area HR coordination, communication, and data collection duties Organization and participation within HR meetings, calls and work groups as well as driving and steering respective action plans and follow-ups Manage enquiries from within the Area as well as from the Corporate Head Quarter and ensure that enquiries are passed on to the relevant business functions and actioned accordingly Organize, execute and assist with team building and Area Team engagement and motivation activities (staff meeting agendas, off-site meetings and team social events) Supports Area Talent & Performance Management activities (Suc
Position Summary: The Spa Trainer creates an environment of learning and ensures that standards are upheld by all team members and that all facilities are monitored daily and consistently for maximum levels of hygiene and cleanliness. The Spa Trainer is accountable for ensuring all therapists are embodying the JOALI BEING values and are capable and proficient in all treatments and day-to-day operational activities. The Spa Trainer works closely with the Spa & Wellness Manager, as a well as the Senior therapist to ensure a seemless guest experience, which translates to spa revenue through retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Ensure high quality treatments and guest service is performed at all times. Responsibilities: · To have complete understanding of the JOALI BEING vision and mission and the Quality Assurance Audit and to ensure the team consistently delivers on these standards.
ROLE IN FRONT OFFICE VIDA CREEK HARBOUR ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Always located where they need to be, each Vida Hotel brings out the brands pillars in a unique and unconventional manner while focusing on the communities in which they operate in. The Dubai born lifestyle hub has become a trend-setter for the region’s fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as ‘Best Boutique Hotel’ under several national and international titles. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. E