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Guest Relations Officer
Abu Dhabi
Temporary

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First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day o Being attentive to Guests. o Accurately and promptly fulfilling Guests requests. o Anticipate Guests needs. o Maintain a high level of knowledge which affects the Guest experience. o Demonstrating a service attitude. * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. * Perform tasks as directed by the Manager in pursuit of the achievement of business goals. * Answerall calls within 3 rings, using the guest surname at least three times throughout conversation.
First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day o Being attentive to Guests. o Accurately and promptly fulfilling Guests requests. o Anticipate Guests needs. o Maintain a high level of knowledge which affects the Guest experience. o Demonstrating a service attitude. * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. * Perform tasks as directed by the Manager in pursuit of the achievement of business goals. * Answerall calls within 3 rings, using the guest surname at least three times throughout conversation.
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Responsibilities * Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. * Ensure clients satisfaction and adherence to Emirates Palace service standards. * Follow internal credit policy. * Follow up on lost business and bring information about them to the knowledge of the department superiors. * Spot-check reservations made the previous day and check all VIP arrivals. * Test calls LQA / IFH results > 85%. * Follow the internal up-sell program for Reservations department. * Perform any other duties as assigned to them by management. Skills & Qualifications * Diploma or college qualification is a must * Previous experience working in a luxury hotel is required * Previous experience working in the Middle East Region is an advantage * Good knowledge on computer systems will be an advantage
Responsibilities * Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. * Ensure clients satisfaction and adherence to Emirates Palace service standards. * Follow internal credit policy. * Follow up on lost business and bring information about them to the knowledge of the department superiors. * Spot-check reservations made the previous day and check all VIP arrivals. * Test calls LQA / IFH results > 85%. * Follow the internal up-sell program for Reservations department. * Perform any other duties as assigned to them by management. Skills & Qualifications * Diploma or college qualification is a must * Previous experience working in a luxury hotel is required * Previous experience working in the Middle East Region is an advantage * Good knowledge on computer systems will be an advantage
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FEATUREDNEW
A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization. * The receptionist must ensure outstandingguest service skills atall times * They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented * All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately. * An atmosphere of calmness at the Front Desk must be maintained
A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization. * The receptionist must ensure outstandingguest service skills atall times * They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented * All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately. * An atmosphere of calmness at the Front Desk must be maintained
Posted 25 days ago
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
Competitive
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description You will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager.
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description You will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager.
Recently
PREMIUMNEW
First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but youll mostly be:? Kicking off truly memorable guest experiences with the warmest of welcomes? Taking, managing, and receiving payments for guest bookings? Staying one step of our guests needs to anticipate requests and offer tailored recommendations? Being our guests trusted contact helping with everything from bill issues to restaurant recommendations What we need from you? Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to?
First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but youll mostly be:? Kicking off truly memorable guest experiences with the warmest of welcomes? Taking, managing, and receiving payments for guest bookings? Staying one step of our guests needs to anticipate requests and offer tailored recommendations? Being our guests trusted contact helping with everything from bill issues to restaurant recommendations What we need from you? Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to?
Recently
FEATUREDNEW
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Liaising with the resort Activities Coordinators and managers in relation to the availability of activities and/or the operational needs for the working day. * Greeting visitors as they arrive to hotel, transferring guests to experience centre or activity centre and providing information in relation to the range of activities available.
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Liaising with the resort Activities Coordinators and managers in relation to the availability of activities and/or the operational needs for the working day. * Greeting visitors as they arrive to hotel, transferring guests to experience centre or activity centre and providing information in relation to the range of activities available.
Recently
PREMIUMNEW
Job Description You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications
Job Description You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications
Recently
PREMIUMNEW
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
Competitive
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Previous Guest Relations experience in a luxury service environment * Well spoken and attention to highest grooming standards * English and other European languages are an advantage * Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App) * Required to work independently.
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Previous Guest Relations experience in a luxury service environment * Well spoken and attention to highest grooming standards * English and other European languages are an advantage * Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App) * Required to work independently.
Recently
PREMIUMNEW
We are looking for a Food & Beverage, Hostess who ensures to provide the highest standards of hospitality & welcome guests to each & every guest consistently. * Handles table reservations courteously and efficiently. * Welcomes and escorts the guests to the desired/allocated table. * Acknowledges guests within the arrival. Ensures that accurate waiting time is communicated to the guest that are waiting to be seated (when applicable). * Ensures that the guest reservations are in order and takes initiative to fill up all available reservation slots by using the database of previous/regular/repeat/new guests. * Offers a tour of the buffet to first time guests and customers (where applicable). * Maintains database regarding guests of the restaurant for communication of upcoming promotions in all outlets.
We are looking for a Food & Beverage, Hostess who ensures to provide the highest standards of hospitality & welcome guests to each & every guest consistently. * Handles table reservations courteously and efficiently. * Welcomes and escorts the guests to the desired/allocated table. * Acknowledges guests within the arrival. Ensures that accurate waiting time is communicated to the guest that are waiting to be seated (when applicable). * Ensures that the guest reservations are in order and takes initiative to fill up all available reservation slots by using the database of previous/regular/repeat/new guests. * Offers a tour of the buffet to first time guests and customers (where applicable). * Maintains database regarding guests of the restaurant for communication of upcoming promotions in all outlets.
Recently
FEATUREDNEW
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
Competitive
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Manage the functioning of all departmental employees and facilities (Reception, Guest Service Center, Bell team, Drivers, Concierge, Guest Experience, Night shift 45 person manning) * Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team members.
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Manage the functioning of all departmental employees and facilities (Reception, Guest Service Center, Bell team, Drivers, Concierge, Guest Experience, Night shift 45 person manning) * Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team members.
Recently
PREMIUMNEW

Frequently Asked Questions

How many temporary Guest Relations Officer jobs are there in Abu Dhabi?
There are 0 temporary Guest Relations Officer jobs within 20 miles of Abu Dhabi available on CatererGlobal right now.
What other similar jobs are there to temporary Guest Relations Officer jobs in Abu Dhabi?
As well as temporary Guest Relations Officer jobs in Abu Dhabi, you can find temporary Guest Service Agent, Front Desk Agent, Receptionist, amongst many others.
Which industry do temporary Guest Relations Officer jobs in Abu Dhabi belong to?
Temporary Guest Relations Officer jobs in Abu Dhabi are part of the Catering industry.