PREMIUMNEWGuest Relations AgentSheraton Grand Hotel DubaiDubaiRecentlyUnspecifiedTo provide our guests with an on brand personalized arrival and departure experience. To ensure guest ledgers are well controlled. To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency. Ensure that services provided are in harmony with our Sheraton core values. Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay. Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival. Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out. Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).more
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