Duties & Responsibilities 1.1.1 Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists. 1.1.2 Updating of personal training history files of all employees in co-ordination with the Human Resources Manager. 1.1.3 Is familiar with Training Guidelines and Human Resources Policy issued by Head Office and ensures that they are applied accordingly. 1.1.4 Helps in co-ordinating and supports yearly performance evaluations for supervisory staff together with the Human Resources Manager. 1.1.5 Orders and organizes distribution of Training Certificates. 1.1.6 Ongoing information of arising problems or conflicts within the departments on a confidential basis. 1.1.7 Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement. 1.1.8Assists the HR Team in all employee engagement initiatives. Administration 1.1.8 Compiles course/training requirements. 1.1.9 Compiles and establishes course/training control instruments. 1.1.10 Compiles hotel inspection reports, on the job observance. 1.1.11 Ensures proper course material and up-dated job descriptions for in-house departmental trainers a
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day We are currently seeking to hire a dynamic Gym Instructor to join energetic Recreation Team at InterContinental Abu Dhabi. Job Overview: - Ensure a high level of product knowledge of the hotel and local area and know what is happening in the hotel on a daily basis. - Ensure that guests receive fast, efficient and friendly service following the departmental guidelines. - Conduct a number of daily inspections to ensure cleanliness of working areas, reporting defects and cleanliness issues to appropriate personnel. - To maintain your working area in a hygienic safe and presentable state at all time
Duties & Responsibilities: · Instills commitment to the Furaveri Maldives experience in Team Members ensuring that the vision and mission are assimilated and the objectives of the resort are met, especially in line with the Service Profit Chain objectives. · Ensures that every department compiles and maintains a complete and up-to-date Team Members orientation manual. · Prepares, communicates, and implements an annual training plan for the resort. · Carry out the Training needs assessment and come up with action plans. · Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments. · Conducts training and orientation programs for Team Members at all levels. · Prepares, monitors, and controls the resor
Introduction Swiss Education Group is the largest private hospitality education group in Switzerland. Our 4 hospitality management schools, alongside the Culinary Arts Academy Switzerland, offer undergraduate and postgraduate qualifications. With a variety of specializations on offer, ranging from Events Management to Finance, we encompass 7 brands across 6 state-of-the-art campuses (Brig, Le Bouveret, Caux, Leysin, Lucerne & Montreux) all supported by our corporate head office in Montreux . For our Campusa César RitzLe Bouveret, we are currently looking for a full-time Your tasks Reporting to the CAA Assistant Dean and the Executive Chef, the successful candidate will join a dynamic team, committed to the delivery of high quality programs and will be required to teach to multi-cultural profiles. Starting Date : As soon as possible Key Requirements and Responsibilities: Teach the food production theory and practical classes to students according to our standards Advise students on menu preparation and techniques Ensure follow-up on student's needs Ensure and provide quality food production for students and staff Ensure proper maintenance and usage of all equipment within the designated section Demonstrate sanitation, cleanliness and security of the kitchen and storerooms to students
Our client a well know Group in the UAE is looking for a Westerner Training Manager for their F&B Retail Operations. - The ideal candidate should have a Degree in Hotel Management (or equivalent) with 3 to 5 years of relevant experience in Training & Development with a Large Hospitality Segment. - He / She should have in-depth knowledge and expertise in handling all the training needs as per the Six Sigma (Black Belt) standards. - Excellent communication and inter-personal skills are essential. - While Middle East & Africa experience is desirable others with outstanding track record are also welcome to apply. -Only short-listed candidates will be contacted.
Position Summary: The Spa Trainer creates an environment of learning and ensures that standards are upheld by all team members and that all facilities are monitored daily and consistently for maximum levels of hygiene and cleanliness. The Spa Trainer is accountable for ensuring all therapists are embodying the JOALI BEING values and are capable and proficient in all treatments and day-to-day operational activities. The Spa Trainer works closely with the Spa & Wellness Manager, as a well as the Senior therapist to ensure a seemless guest experience, which translates to spa revenue through retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Ensure high quality treatments and guest service is performed at all times. Responsibilities: · To have complete understanding of the JOALI BEING vision and mission and the Quality Assurance Audit and to ensure the team consistently delivers on these standards.
To take 100% responsibility/ownership and do whatever is required to provide a truly memorable experience for the guest and fulfill the duties as the Yoga Instructor/ Therapist. Job Brief: To take 100% responsibility/ownership and do whatever is required to provide a truly memorable experience for the guest and fulfill the duties as the Yoga Instructor/ Therapist. Description: Duties and Responsibilities : Assist the Spa & Wellness Manager and Senior Therapist & Trainer in management and growth of the team on all levels. Will assist the management for executing all operation manuals for department and implementing training programs to ensure the growth of the department. Will assist the management monitor and evaluate employee performance. Will take responsibility for assisting the management giving guidelines, direction and monitoring for the quality, development a
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day We are currently looking for attentive CCTV Operations Officer. Under the guidance of Security Manager, responsible for implementing safety and security policies in accordance with InterContinental Hotels Group standards. Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings. Conduct foot patrol, report and log any unusual observations and submit to the Security Manager. Conduct car park inspection in 3 major car parks in the Hotel Lobby, Marina and Health Club parking. Ensure checks are conducted on fire panel, fire hose real outlets and fire b
1.1.1 Maintain complete knowledge of: -Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code - Restaurant reservation procedures - Daily house count, arrivals, departures, VIP’s - Scheduled in-house group activities, locations and times - All department policies / service procedures 1.1.2 Answer telephone within 3 rings, using correct salutations and telephone etiquette. 1.1.3 Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. 1.1.4 Communicate reservation /cancellation changes to management as they arise throughout the shift. 1.1.5 Monitor the preparation of own assignments, ensuring com
Scope of Work: To carry out the efficient operation of the Reception/Cashiering function in accordance with hotel standards and company policy. Job Responsibilities: 1. To greet smile and welcome all guests to the hotel. 2.To provide an efficient and friendly check-in and check-out according to company standards. 3.To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. 4.To inform all relevant departments regarding special guest requests. 5.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction. 6.To be fully aware of hotel room rates, availability, promotions, services and facilities. 7.To take reservations for accommodation according to company policy. 8.To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries. 9.To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 10.To ensure that telephones are answered quickly and efficiently following company standards. 11.To inform guests of the facilities
Scope of Work: To oversee the guests’ children’s needs and activities during their stay and provides personal service in assisting them. Job Responsibilities: 1. Provides courteous, professional, efficient and flexible service at all times. 2.Maintains complete knowledge of and complies with all departmental policies, service procedures and standards. 3.Responds to guest inquiries on activities and timing and other information regarding the facility and services of the hotel in general. 4.Monitors and maintains cleanliness, sanitation and organization of assigned work areas. 5.Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of the day. 6.Maintains positive guest relations at all times. 7.Respects privacy of guest information at all times. 8.Interacts with other departments to provide additional or specialized guest services. 9. Creates new activities for children according to the time of the year (Christmas, Eid, Easter…etc) 10. Able to handle many children at the same time in a safe and encouraging learning environment. 11. Demonstrates the 12-Service Excellence Basics.
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. 1.1.2. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) 1.1.3. Register and process check in/out for all VIPs guests efficiently and professionally.Escort VIP gussets to their rooms. 1.1.4. Update guest information into the computer after a complete check in. 1.1.5. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.6. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed 1.1.7. Provide friendly sand courteous service to guest and respond pr
Reporting directly to the Cluster Director of Marketing, the Cluster Marketing Executive is the voice of our International brands that are owned and operated by ADNH and will be responsible for working and collaborating with the marketing team to establish and drive marketing initiatives and executing all Marketing projects and campaigns that are in-line with customer needs. Identify target markets and analyze current market, social & digital trends to implement new strategies. The work will include developing and growing social channels and traffic to our websites/Mobile Application through digital & social advertising. Ensuring all information is up to date on internal sites/digital platforms/Mobile Application and Social Media. The Cluster Marketing Executive will assist with planning and capturing the launch of new and reoccurring events and coordinating requirements with the graphics department and/or agency. Promote awareness through Social Media, our Mobile Application & Digital platforms using knowledge of the individual outlets and departmental/company goals to drive business whilst understanding and complying with the policies and procedures of Abu Dhabi National Hotels. Accepts ownership of projects whilst exploring new opportunities using the possessed knowledge, skills and
Operational: 1. At the beginning of the shift, checks/inspects the recreation areas where assigned and ensures safety. 2. Be vigilant and attentive with maximum safety measures of the swimmers swimming in the pool and beach areas. 3. Prioritizing life and safety of the guest especially children who are staying in the pool and beach without adult’s supervision. 4. To be fully aware of the procedure in the event of a major accidents and emergency. 5. To monitor and liaise with the administration with regards to training needs for all recreation colleagues. 6. To maintain control of stock of stationary, office supplies, necessary chemicals, cleaning supplies and guest supplies from Stores Requisition Items. 7. To monitor and report any maintenance problems to Technical Services.
· Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. · Address guests' service needs in a professional, positive, and timely manner. · Thank guests with genuine appreciation and provide a fond farewell. · Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. · Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. · Engage guests in conversation regarding their stay, property services, and area attractions/offerings. · Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, u
Scope of Work Under the general guidance of Reservations Manager/Supervisor or delegate responsible for the smooth and efficient running of the Reservations Section. Has full knowledge of all hotel policies, procedures and standard operating procedures for the Reservations Section. To have a full knowledge of the Opera, GDS, CRS, Synaxis, fax, email and telephone systems. To ensure that all phone calls are answered promptly and efficiently, in accordance with the Front Office policies and procedures. Has full knowledge of all hotel policies, procedures and standard operating procedures for the Reservations Section. Handles incoming reservations received through telephone, fax, email or internet and responds to all requests as per policies and procedures. Prepare the daily reservations on weekly forecast report as required. Double-check the daily arrival, cancellation, no-show, and VIP reports for accuracy. Processes amendments and cancellations and updates in the system accordingly. Updates files by putting together old and inactive files and stores these items for possible future reference. Has a good working knowledge of the companies, other hotels, local information and details of
About Al Raha Beach Hotel The Al Raha Beach Hotel is a truly dynamic destination. Just a 40-minute drive from Dubai and 10 minutes away from Abu Dhabi International Airport, in the stunning Al Raha Beach area overlooking the pristine Gulf shoreline, it’s ideally situated for the discerning business or leisure traveller. Abu Dhabi, the UAE Capital, offers a vast array of popular attractions like Sheikh Zayed Grand Mosque, one of the world's most impressive landmarks, Yas Island, for a 360° entertainment experience from Ferrari World Abu Dhabi, Yas Mas Marina Circuit or Yas Waterworld and Warner Bros., the iconic Louvre Abu Dhabi, the first universal museum in the Arab World, and more. Scope of Work: To assist guests and recreation members with the safe use of the poolside facilities ensuring service excellence at all times. Job Responsibilities: 1. Keeps a vigilant eye on all swimming pools to ensure that all rules and regulation are
DUTIES AND RESPONSIBILITIES: 1.1.1 Organisation of Repeat Guest filing administration 1.1.2 Up-keeping of Hotel/Guest Information booklets and pamphlets. 1.1.3 Co-operation with hotel’s Housekeeping and Front Office 1.1.4 Awareness of outside activities/recreation etc. 1.1.5 The following duties within frame of work: Guest Satisfaction, Co-ordination of Information, Organisation Repeat Guest Cocktails, Personalised Welcome/Farewell, etc 1.1.6 Ensures maximum guest satisfaction through personal recognition and involvement with repeat guest. 1.1.7 Ensures that our repeat guests and any other VIP clients receive personalised treatment and services, such as: a) Pre-regi
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Accurately apply for employment visas and residence visas on the online system. 1.1.2 Ensure accurate and timely submission of the PR cash float. 1.1.3 He/she should coordinate with the government relations officer and the HR officer for the issue/cancellation of employees’ visas. 1.1.4 Scheduling of medicals after the employees date of joining. 1.1.5 Collection of passports from PRO’s of other companies and lifting of labour / immigration bans if required. 1.1.6 Managing the emirates ID issue process for all employees. 1.1.7 Solely responsible for tracking and managing the passport release/receipt procedure for all employees. 1.1.