DUTIES & RESPONSIBILITIES: 1.1.1 To direct and guide the spa team in providing efficient, prompt, and personalized service to all guests in a safe and hygiene environment, in order to maximize guest satisfaction and organizational profitability in an atmosphere of teamwork and high employee morale. 1.1.2 Responsible for keeping SPA and surrounding areas in a thoroughly clean, well-maintained condition. 1.1.3 Strictly follow Lost and found procedure. 1.1.4 Exercise and control strategies to break even while looking at ways and means for cost reduction without affecting quality. 1.1.5 Provide regular market research / feed back on competition / updating of pricing and market positioning of the product. 1.1.6 Divise various schemes and packages to contribute to increasing profitability. 1.1.7 Effectively manage recreation department to maintain brand standards and achieve budget and other agreed objectives.
DUTIES & RESPONSIBILITIES: 1.1.1 To direct and guide the spa team in providing efficient, prompt, and personalized service to all guests in a safe and hygiene environment, in order to maximize guest satisfaction and organizational profitability in an atmosphere of teamwork and high employee morale. 1.1.2 Responsible for keeping SPA and surrounding areas in a thoroughly clean, well-maintained condition. 1.1.3 Strictly follow Lost and found procedure. 1.1.4 Exercise and control strategies to break even while looking at ways and means for cost reduction without affecting quality. 1.1.5 Provide regular market research / feed back on competition / updating of pricing and market positioning of the product. 1.1.6 Divise various schemes and packages to contribute to increasing profitability.
Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. Mandarin Oriental, Doha Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations. Main Responsibilities Overseeing of Spa Reception and Retails, Male and Female Relaxation Rooms, Male and Female Changing Rooms, Heat and Water Experiences, Fitness, Pools, Linen Room, Preparation Room and Offices. In the absence of Director of Spa & Wellness, will be in charge of the daily spa operations which includes b
Introduction Thanos Hotels & Resorts is seeking to recruit a Wellness Director for the 5* Luxury Hotel Anassa , a member of Leading Hotels of the World . Job Role Working according to the core values and operational standards of Thanos Hotels, the role of the Wellness Directoris critical to the success of the SPA's of Anassa Hotel. This position requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue. The Wellness Directoris responsible for the daily leadership of the spa operation. Duties & Responsibilities Demonstrate sincere customer focus and true appreciation for the guest experience. Develop and implement Spa goals, policies and procedures. Responsible for leading the efficient and effective Spa operations including short- and long-term strategic planning. Assist in the achievement of financial goals in revenue, expenses and profit. Maintain pricing integrity and Spa standards. Anticipate, identify and ensure customer needs are being met in the best possible way. Promote good public relations and handle complaints or concerns of guests. Produce annual marketing plan in conjunction with the Hotel. Identify new business and marketing opportunities. Pro
1.1.1 Provide both guests and team members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment. 1.1.2 To report any maintenance issues to the Spa Supervisor & Spa Manager. 1.1.3 To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services. 1.1.4 To keep up-to-date with the Guest Survey results and to improve where required. 1.1.5 To have a thorough knowledge of Spa Departments as well as other applicable services offered by the hotel. 1.1.6 To notify the Spa Supervisor & Spa Manager immediately of any guest complaints. 1.1
1.1.1. To keep up-to-date with the Guest Service results and to improve where it is required. 1.1.2. To send confirmation letters each evening to the guests with details of their requested treatments. 1.1.3. To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the hotel. 1.1.4. To ensure maximum room and therapist occupancy at all times. 1.1.5. To notify the Spa Supervisor& Spa Manager immediately of any guest complaints 1.1.6. To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services. 1.1.7. To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media. 1.1.8. To actively up sell all the appropriate Spa s
Operational: 1. At the beginning of the shift, checks/inspects the recreation areas where assigned and ensures safety. 2. Be vigilant and attentive with maximum safety measures of the swimmers swimming in the pool and beach areas. 3. Prioritizing life and safety of the guest especially children who are staying in the pool and beach without adult’s supervision. 4. To be fully aware of the procedure in the event of a major accidents and emergency. 5. To monitor and liaise with the administration with regards to training needs for all recreation colleagues. 6. To maintain control of stock of stationary, office supplies, necessary chemicals, cleaning supplies and guest supplies from Stores Requisition Items. 7. To monitor and report any maintenance problems to Technical Services.
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Accurately apply for employment visas and residence visas on the online system. 1.1.2 Ensure accurate and timely submission of the PR cash float. 1.1.3 He/she should coordinate with the government relations officer and the HR officer for the issue/cancellation of employees’ visas. 1.1.4 Scheduling of medicals after the employees date of joining. 1.1.5 Collection of passports from PRO’s of other companies and lifting of labour / immigration bans if required. 1.1.6 Managing the emirates ID issue process for all employees. 1.1.7 Solely responsible for tracking and managing the passport release/receipt procedure for all employees. 1.1.
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Preparefor daily arrivals in terms of room allocation, amenities and special requestsof Guests. 1.1.2 Registerand process check in for all arrivals. 1.1.3 Updateand check guest information into the computer after a complete check in. 1.1.4 Accountablefor cashiering duties, foreign exchange transactions, night audits tasks andsettlement upon Guests’ departure. 1.1.5 Handleswalk in counter reservation at all times and process call in reservation whenroom reservations section is closed. 1.1.6 Providefriendly smooth courteous service to guest and respond promptly to all requestsand inquiries at all time. 1.1.7 Resolveguests complaints/ requests and liaise with the department concerned to ensureimmediately
· Achieves guest satisfaction and room revenue goals by supervising the Front Office operation · Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees · Oversees and participates in the prompt and courteous check-in and check-out of guests · Addresses questions or problems pertaining to customer room accommodations and rates · Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there · Controls open and closed dates, availability and condition of rooms · Keeps effective key control and participates in matters relating to customer room security
Scope of Work: To carry out the efficient operation of the Reception/Cashiering function in accordance with hotel standards and company policy. Job Responsibilities: 1. To greet smile and welcome all guests to the hotel. 2.To provide an efficient and friendly check-in and check-out according to company standards. 3.To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. 4.To inform all relevant departments regarding special guest requests. 5.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction. 6.To be fully aware of hotel room rates, availability, promotions, services and facilities. 7.To take reservations for accommodation according to company policy. 8.To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries. 9.To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 10.To ensure that telephones are answered quickly and efficiently following company standards. 11.To inform guests of the facilities
· Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. · Address guests' service needs in a professional, positive, and timely manner. · Thank guests with genuine appreciation and provide a fond farewell. · Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. · Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. · Engage guests in conversation regarding their stay, property services, and area attractions/offerings. · Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, u
Duties & Responsibilities 1.1.1 Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists. 1.1.2 Updating of personal training history files of all employees in co-ordination with the Human Resources Manager. 1.1.3 Is familiar with Training Guidelines and Human Resources Policy issued by Head Office and ensures that they are applied accordingly. 1.1.4 Helps in co-ordinating and supports yearly performance evaluations for supervisory staff together with the Human Resources Manager. 1.1.5 Orders and organizes distribution of Training Certificates. 1.1.6 Ongoing information of arising problems or conflicts within the departments on a confidential basis. 1.1.7 Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement. 1.1.8Assists the HR Team in all employee engagement initiatives. Administration 1.1.8 Compiles course/training requirements. 1.1.9 Compiles and establishes course/training control instruments. 1.1.10 Compiles hotel inspection reports, on the job observance. 1.1.11 Ensures proper course material and up-dated job descriptions for in-house departmental trainers a
1.1.1 Receives work assignment and supplies from Supervisor, signs for the key in key-log (received and returned) and is responsible for the key in his/her possession. 1.1.2 Cleans the lobby, dust/mops floors, dusts furniture, wipes tables, polishes brass, clean ashtrays, disposes garbage and cleans the heart-of-house areas as per the standards set. 1.1.3 Carries out special work as and when assigned. 1.1.4 Spots and vacuums carpet in restaurant and public areas as per scheduled time. 1.1.5 Dusts walls, counters, telephones and fixtures. 1.1.6 Cleans guest lifts, brass, mirrors, walls and carpets periodically. 1.1.7 Makes sure the storeroom is clean and tidy 1.1.8 Makes sure cleaning equipment is clean, well
Scope of Work: To clean and service guest rooms and public areas as per hotel standards. Job Responsibilities: 1. Prepares the Housekeeping trolley by getting guest supplies and equipment according to the Housekeeping standards. 2.Completes all assigned daily room cleaning as per Housekeeping standards. 3.Completes evening turndown service as required and as per Housekeeping standards. 4.Checks all operating equipment to ensure it is kept in a good working order. Reports any maintenance issues to the Supervisor/Housekeeping office. 5.Protects all guests’ personal items within the room by handling carefully. Reports to a Supervisor any valuable items kept within a guest’s room. 6.Reports any lost and found items and ensures the same is logged and secured through the Housekeeping office. HR Responsibilities: 7.Attends all hotel trainings as required. 8.Adheres to all HR and hotel policies and procedures. Financial Responsibilities: 9.Strictly monitors and controls guest supplies. 10.Actively participates in energy saving and recycling initiatives. General Responsib
· Prepares schedules as requested, and in accordance with forecasted occupancy · Keeps self updated on available rooms, including maintenance and early/late check-ins and check-outs, and communicates information to Room Attendants · Supervises the daily activities of the housekeeping staff · Conducts daily and random inspections of the guest rooms, and other housekeeping areas as requested by the Executive Housekeeper · Informs Executive Housekeeper about accurate room status · Helps and checks that Room Attendants maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed · Brings all needs for repair to the attention of the Executive Housekeeper ·
1.1.1 Maintain complete knowledge of: -Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code - Restaurant reservation procedures - Daily house count, arrivals, departures, VIP’s - Scheduled in-house group activities, locations and times - All department policies / service procedures 1.1.2 Answer telephone within 3 rings, using correct salutations and telephone etiquette. 1.1.3 Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. 1.1.4 Communicate reservation /cancellation changes to management as they arise throughout the shift. 1.1.5 Monitor the preparation of own assignments, ensuring com
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Executes all electricand assocoiated work to the highest professional standard for the whole complex 1.1.2 Performs the tasks assigned to him and ensures their implementation while working independently. 1.1.3 Acts on issues and concerns in his activity field immediately. 1.1.4 Must be able to control the stocks and other items in his workshop and order more as required 1.1.5 Abides to the daily task and ensures timely implementation 1.1.6 Checks extra needs of a guest 1.1.7 Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day Looking for Assistant Restaurant Manager with significant restaurant & bar experience in classically European style settings and international background in branded restaurants and hotels. Main job responsibilities: To be able to manage and support the Restaurant operations and achieve business objectives through customer centric approach in all we do. Ability to lead and inspire and assist the team to provide excellent customer service and contribute in building loved and trusted brand. Think forward and Coordinate with Restaurant Manager for everyday operation and maintain f
JOB ROLE Busboy/girl is responsible to set and clear tables/trolleys, stock all service stations and assist waiters/waitresses with table service to ensure total guest satisfaction as per AFOCH SOP. JOB RESPONSIBILITIES Greets guests after they are seated and assist waiters/waitresses to serve guests. Promptly and consistently reset all service ware as prescribed. Maintains the cleanliness and sanitation of the dining area, including all tables and chairs. Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food Restocks the dining room and side stations with tableware, flatware, utensils, condiments and linen. Always maintain adequate supplies in the side station when the restaurant is opened. Prepares/refills and pours beverages (where applicable). Quickly clear dirty table settings and prepare a table for resetting. Assists in setting up delivery trolleys and does prompt clearance of trolleys from the floors (where applicable). Resets tables with fresh linens and set the table according to the meal period. Picks up food from the kitchen and brings to the side station for service (where applicable). During peak periods assists waiters/waitresses by serving food and beverages to the gue