General: · To maintain a high level of grooming standard as defined in the SOP manual · To report for duty punctually wearing correct uniform at all times complying with uniform standards · To assist in the building of an efficient team of employees · To provide a courteous and professional service at all times · To carry out all other reasonable duties and responsibilities as assigned · To have a complete understanding of and adhere to policy relating to fire, hygiene, health and safety · General cleaning hygiene of workstation and surrounding areas · Ensuring that related equipment is properly clean and hygienic. <p style="text-align:j
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests. Qualification: • Certificate in massage preferably Balinese, Thai & oil massage. • Previous spa experience • Able to communicate in English • Well groomed and high standard of personal hygiene • Enthusiastic and willing to learn
PURPOSE To operate and work in accordance with standards prescribed in the Spa manual.To welcome guests to the Spa area and assist them prior to and after their treatments. DUTIES/ RESPONSIBILITIES To replenish all necessary items in the spa promptly. Perform professional services according to standards with attention to detail and in a prompt timely manner. Advise guests of spa service programs, treatments and products available at the spa . Assi
Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with guests. Requirements 2+ years customer service experience in 4* Hotel. Certificate or diploma in hospitality advantageous. Exceptional interpersonal skills. Excellent written and verbal communication. Good time management and organizational skills. Opera experience.
Sofitel Dubai the Obelisk scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist –Waiter and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The Position To provide prompt and courteous F&B service to the Hotel’s guests. Key Roles &am
To assist in the service of a quality food & beverage product to customers. To assist in the development of food & beverage products and service. To answer guest requests and resolve guest problems · To ensure the high standards of service in the restaurant. Responsible for the satisfaction of the guests with the service offered and the food & beverage that is presented to them, within the station which is assigned. - Before the meal periods, she will attend pre-meal classes in order to be very well informed. - Presents menu to guests explaining/selling daily specialties and seasonal food. - Ensures that menus/beverage lists are clean and in good order. - Satisfies guests complaints and requests or if unable to do so, ensures that they are promptly reported to the Headwaiter/Manager. - Assists as required with the actual service of food & beverage. - Exhibits personal attitude, appearance, in a manner which will enhance the guests experience and satisfaction. - Learns the hotel’s
Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectation
POSITION:Guest Service Agent REPORTS TO:Front Office Manager, Assistant Front Office Manager, Night Manager and Shift Leader DIRECT REPORTS:Bell Boys and Drivers LIAISE WITH:All Hotel Team Members; Guests; External and Internal Providers LOCATION:Rabban Suites West Bay Doha PRIMARY FUNCTION:Ensure high standards of service delivery to all guests in accordance with Rabban Suite West Bay Doha service standards. KEY DUTIES AND RESPONSIBILITIES Customer Be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. Courteously and promptly handle all reservations enquiries on phone, emails, etc. Act on flags and special requests. Membership Enrolment to offered at any point of contact for non-member Guest.
Responsible for providing and exceeding customer expectations through a high quality and standard of service. The waiter/waitress is responsible to serve food and beverage to guests. To provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction. Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. Performs any other duties as may be assigned by your superior. Be able to upsell and do suggestive selling to the guest. Must adhere and ensures that ADFCA’s rules and regulations are followed as well as the brand standards, policies and procedures. · Correct usage of cleaning products · Correct application of the HACCP procedures · Maintain of the restaurant equipment and material · Adheres to hygiene and security norms · Adheres to the company defined quality objectives ·
Seek out opportunities for guest-centric experiences in all departments of the resort and assists resort outlets in putting processes in place to ensure that these opportunities are executed by all employees. Work location: Lily Beach Resort & Spa - https://www.lilybeachmaldives.com/ Key Responsibilities: Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees Measures results (challenges, successes, etc.) and communicates on a weekly basis to Department head and GM Oversee and implement Resort Guest Experience initiatives and ideas Reviewing the arrivals during the morning meeting and highlighting VIP arrivals/high paying guests/elite guests, etc. VIP inspections of the VIP rooms and ensuring amenities are pre-set. Reviewing room blocking for the day and ensuring allocations are anticipatory. Identify potential upgrades and follow up with GRO Look for new/innovative ways to provide anticipatory service Coordinate among all departments for seamless execution of service Coordinate correspondence with guests pre and post stay Assist Reservations and Front Office team to identify guests and achieve a seamless
· To provide efficient and quality service to guests in maximizing revenue. · To know your recreational product knowledge well in selling professionally. · Relieves other recreation team members when necessary. · To be available in front of the guest all time. · Interacts with other departments to provide additional or specialized guest services. · Maintains good relation with guest in keeping them happy and comfortable in your outlet. · Respond to the guest inquiries in the recreation facilities and service, making sure that the information given to the guest is complete, accurate and timely. · Attends all guest complaints immediately and initiate immediate resolution in coordinate with and Recreation Manager. · Responsible for membership applications and renewals.
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: To serve the needs of the business, and our colleagues by ensuring the cleanliness of the canteen and condition of our heart of house areas, kitchens and operating equipment is of a high standard. At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all. Qualification: • At least one year in F&B Department • Good English communication skills • Good customer service and interpersonal skills • Eye for detail
Wellness & Fitness instructor, provides fitness guidance to help guests improve their physical condition while ensuring guest safety and well being. Work location: Lily Beach Resort & Spa - https://www.lilybeachmaldives.com/ Key Responsibilities: Identify the guests’ fitness level and health Offer exercise plans based on needs, potential injuries or health issues Conduct individual and group fitness trainings, Yoga and Pilates sessions Oversee the use of fitness equipment to ensure guests exercise properly and safely Handle nutrition and health-related questions Follow safety and hygiene guidelines Qualifications: 3-5 yrs progressive work experience Certificate in Fitness Instructing or Diploma in Health, Fitness, and Exercise Instruction Knowledge of modern Gym procedures Excellent communication and people skills Flexibility to respond to a range of different work situations Ability to work under pressure in a diverse multicultural team Excellent grooming standards
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: The Villa Host Supervisor is responsible for maintaining the daily operations in the department and overseeing the staff to provide prompt, personalized service in the most efficient way to the guests. The Supervisor communicates and works closely with other departments to provide the highest level of service. You will be responsible for training and developing your team members, ensuring their professional level of service and personal growth. Qualification: • Excellent verbal and written communication skills in English and local language • Minimum 2 years experience in a supervisory role • Has strong decision making abilities • Quality and result driven
§ The ability to select, staff, train and supervise all Valet/Laundry employees. § The ability to develop and control operating budgets, determine requirements for capital expenditures, linen and consumable items. § The ability to forecast labor and process the daily payroll. § The ability to administer and control all Laundry/Valet operations to achieve standards and objectives. § Is directly responsible for efficient and productive valet operation. § Seeks to maintain the highest quality of care for both guest and employee clothes/uniforms. § The ability to organize and direct all meetings with staff. § The ability to ensure all staff is exposed to constant training and refinement on an on-going basis. § The ability to maintain good working relationships with all departments
About Jumeirah At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 6,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. The Jumeirah Marina Istanbul Hotel will include 203 hotel keys and 62 residences apartments in the Atakoy District of Istanbul. The project consists of residential, retail, and an ‘urban resort’ hotel component. About the role An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-Opening and the Finance team at Jumeirah Marina Istanbul Hotel. The main purpose of this role is to be responsible of the accounting and the financial requirements. Your key responsibilities will include: Pre-Opening: As this role is Pre-Opening and leads into an Operational situation, the DOF is expected to prepare and
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Hostess and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The Position To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. Key Roles & Responsibilities Provide a warm and friendly welcome, leading guests and seating them at their table Take telephone bookings and maintain a clear and organised reservations book Assist in the set-up of tables and displays Maintain and update guest database Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: As a Villa Host, you are required to maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest’s needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal in providing the highest professional standards of service to our guests. Qualification: • Excellent communication skills • Fluency in English, foreign languages an advantage • Minimum 1 year experience as a Butler/Villa Host; preferably in a similar quality hotel • A friendly and outgoing behaviour • Proactive, resourceful and able to work independently • Has strong decision making abilities
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. Ensure safe daily operations within the swimming pool areas by ensuring compliance of all health, safety and fire prevention policies and procedures. 1.1.2. To undertake training of all time – lifesaving techniques /procedures with special attention in the development of staff, swimming abilities, stamina, strokes, and water awareness. 1.1.3. Must attend to the need of the guests immediately, serious problems / situations must be reported to Safety and Security Manager immediately. 1.1.4. Strictly follow Lost and Found procedure. 1.1.5. Work closely with other departments related to Security to ensure effective customer orientated operation. 1.1.6. Implement duties in line with the Quality Standards, Security and Health & Safety requirements and applicable legislations
Located in the world’s most magnificent locations, One&Only resorts and residences are designed to reflect the uniqueness of their surroundings, each ultra-luxury resort has an authentic sense of place, an unrivalled energy and each guest experience is individually crafted. Privacy, luxury and space are the hallmarks of One&Only Reethi Rah, Maldives, an exclusive all-villa retreat on one of the largest resort islands in the North Male' Atoll. Offering an unsurpassed level of style and sophistication, adorned with endless white sand coves and turquoise bays, all villas have direct access to the lagoon. Villas, service and dining are geared to the guests accustomed to the highest world-class standards. Situated on the 44 hectares of the island, are 122 Guest Villas, 5 Restaurants, 70 Pools, a Spa and other recreational activities including fitness center, dive center and water sports. We currently have an exciting and rewarding opportunity for an experienced Agent, Reservations join our team at our ultra-luxury 5* Resort, One&Only Reethi Rah in the Maldives. To assist in maximizing Room Revenue and occupancy, entering reservations into Opera and follow up all reservations to ensure all bookings are guaranteed and confirmed, with complete booking details such as flights,