Start Your Journey With Us When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Job Summary Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Directo
Spa Therapist (Female) – (in English) Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites. Spa Therapist (Female) The Spa Therapist is responsible to perform the Spa treatments for the guest as per the predefined Kempinski and Clarins standards. The Spa Therapist should possess good selling techniques for the Spa and the retail and should also maintain highest standards of hygiene at all times. Key Responsibilities: Daily operations based on the business requirements while keeping a track of tasks completed within the working hours Attend daily shift briefings and monthly departmental meeting scheduled by the Spa Manager while ensuring to take notes, complete follow ups if needed Follow the opening and closing procedures of the spa including cash count, set
Performing different types of massages, beauty treatments, and wellness therapies. Maintaining detailed records of massages, treatments, and therapies performed on each spa guest. Communicating with guests during massages to adjust massage techniques as required. Resolving guest complaints and reporting any accidents to the supervisor. Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use. Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed. Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor. Enquiring about guests' medical conditions and allergies before providing spa services.
Douala is Cameroon’s largest city and is the commercial and economic capital of the CEMAC region. Having the largest port and a major international airport, it handles most of the country’s exports such as oil, cocoa, coffee, timber, metals and fruit. K-Hotel in Douala, Cameroon, will become the new benchmark in hospitality in the region by the end of 2020. This property has been under renovation for the last 2 years and will open its doors as a brand new 4 star hotel. It will count 115 newly refurbished bedrooms, contemporary public areas, 3 F&B outlets, meeting facilities for up to 150 guests, a swimming pool and fitness center. The general manager will be ultimately responsible for the successful opening and day to day operation of the property. He/she must have a proven track record with a hotel company of note in a similar position and must posses a certain dose of adventure. As the GM, you will be required to be fluent in, or at least be familiar with, finance, sales and marketing, F&B and Front Office. A healthy dose of humor, diplomacy and empathy mixed with your professionalism will be a must in order to be successful. The owning company will be very involved in the overall vision, strategy and expansion of the brand and will therefore rely on the experience and commitment of the General Manager. Ideally, you will have worked on th
?WE'RE HIRING ? Kendrick Recruitment is currently seeking a General Manager for a super luxurious island based in the Caribbean! The ideal candidate will be a qualified and competent General Manager or Villa Estate Manager with strong leadership skills. Requirements: ? At least 3 years? experience in a group or executive management role in a luxury resort or villa estate in the Caribbean or other island or remote setting. ? Pre-opening and opening leadership experience in hotels or resorts or villa estate property. ? Experience and detailed knowledge of hotel operations and services – food & beverage, rooms/facilities management, front of house or concierge operations, villa/butler services. ? Budget development and management; financial reporting and controls. ? Luxury sales/marketing, tour operator or direct booking business relationship management. Package & Benefits ?? Competitive Salary per annum to be disclosed upon application. ?? Performance-based bonus scheme ?? Housing and subsistence allowance/accommodation pr
Reservations Manager We are looking for a successful Reservations Manager who will be responsible for creating rate plans, loading rates into the property management system and working with the revenue manger to boost occupancy and the average achieved room rate. Will also liaise with the Rooms Division Manager to ensure that on the day occupancy is maximized at h ttps://www.hideawaybeachmaldives.com/ Work location: Hideaway Beach Resort & Spa Key Responsibilities: Covert inquiries into bookings Record and process using PMS cancellations and amendments in line with company standards Manage hotel selling strategy by opening and closing to specified rates linked to hotel business plan and as directed Liaise and communicate special requirements to other departments e.g. Cots, VIP's and late arrivals Record and manage bookings Ensure companies credit policy is adhered Manage Opera, CRS and OTAs online channels Manage day to day operations of the reservations department Sell products and services using up-selling and suggestive selling techniques Qualifications: Bachelor Degree in a relevant field
Start Your Journey With Us When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the da
DUTIES/ RESPONSIBILITIES · Represent the outlet with a genuine smile and greetings at the reception. · Display friendly and pleasant attitude towards guests and colleagues. · To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room. · To open the restaurant for business at the prescribed time each shift. · To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set. · To pick up the daily menus and insert them properly in their covers. · To inspect every menu and list to ensure their immaculate condition and appearance. · To de
Introduction Team Active manage three business units in Germany on behalf of Center Parcs: • Bostalsee • Bispinger-Heide • Allgäu Reporting to the General Director, the Operations Director coordinates the operational teams, organizes the activities, ensures the application of security processes, optimizes human resources and guarantees good relationships with other Center Parcs' general manager YOUR MISSIONS: • Guarantying the quality of services (opening and closing hours of activities) and the rentability of business units; • Providing mentorship, guidance and career development to members of your team; • Managing human resources (recruitments, trainings, non-recurrent payroll elements, etc.) in link with the HR manager; • Providing innovative, scalable solutions to drive our hiring and meet our business objectives • Managing KPI monitoring (EBITDA, workforce, material availability rate); • Managing the administrative aspect (monitoring and controlling customers and suppliers' invoices); • Developing B to B activity and managing customers experience. YOUR BENEFITS • Awesome team • Professional development opportunities • External trainings YOUR QUALIFICATION: •4+ years experience as operations manager in a similar professional area • 4+ years experience man
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion. Sofitel Dubai Wafi Sofitel Dubai Wafi scheduled to open in the third quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Eg
Groups & Events Executive – (in English) Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites. Groups & Events Executive The Groups & Events Executive is responsible for maintaining key attention on SELLING to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and planning in order to meet the event wishes and expectations of event planners. Key Responsibilities: Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates. Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
Purpose: To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Palazzo Versace and build lasting relationships by following our core values. Duties & Responsibilities: Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets Ensure the lobby is clean, the furniture and newspapers look presentable at all times Ensure lobby presence at all times Provide a warm welcome and offer assistance to all guests entering the hotel Conduct hotel tours every time it is required Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests Ensure cold and warm towels are always available, as per the number of arrivals Raise purchase orders and requisition for guest supplies and office supplies Keep track of pending orders and monthly requisition costs Attend daily shift briefings and monthly com
Perform all check-in and check-out tasks Manage reservations Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
Belgravian Brasserie will be located in the luxurious Al Matal Complex on the coastal side of Al Khobar. We are an iconic beach front, All Day Dining destination that embodies sophistication, while reminiscing the traditional French/LondonArt Deco Brasseries. Harmonising the old with the new through our artwork and creating our own unique design. We will provide a culinary experience around contemporary Southern French food with a distinctive modern flair, showcasing the finest meats and seafood with a specialist onsite bakery and meat atelier. We strive for excellence putting quality at the heart of everything we do. It is an exciting opportunity to be part of an exceptional team at an exceptional time with the opening happening in Q4 2020. If you have the passion, drive and ambition for the hospitality industry that sets you apart from your peers, if you can deliver fabulous experiences and quality in a friendly, genuine and professional manner then join us. Restaurant Manager The role: - Hands on in running busy services and managing a large team - Training, coaching and mentoring new and existing teams
Operations Manager is directly responsible for all correspondence with clients, vendors and housekeeping staff. Manages and executes the day-to-day of the business function related to service issues, labor efficiency, scheduling process, and service delivery. He/she ensures that client needs are met in a way that demonstrates top-notch customer service, improves customer satisfaction and increases profitability for the company. They will excel at closing sales generated by developing long-term customer relationships, and optimize the team of housekeeping professionals to expand customer base and increase productivity. • Book clients appointments and make changes according to their needs. • Respond to all client requests, problems, complaints and/or accidents presented in an attentive, courteous and efficient manner. Follow up to ensure client satisfaction. • Motivate, coach, counsel and discipline all Housekeeping Staffs according to company standards. • Ensure compliance to training standards using the steps to effective training according to company standard. • Maintaining and control all housekeeping equipments. • Assist in conducting monthly supplies and cleaning supplies inventories. • Ensure consistency within your department • Develop employee morale and ensure training of Housekeeping personnel. • Coordinate inspections of client facilities, and ensure that some spaces are inspected wi
Sofitel Dubai Wafi scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Airport Concierge and help us to make Sofitel Dubai Wafi a truly welcoming destination! The Position To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
Radisson Dubai Damac Hills is a new hotel project with a targeted opening in 4Q 2020. We are pulling together an awesome team, and are looking for appropriately skilled & experienced team members to join the pre opening team. We are a 480 room hotel ( 90 suites) overlooking the Trump Golf Course, within the Damac Hills Community in Dubai Land. To create many memorable moment for our guests, we will have 3 F&B outlets in Fire Lake Grill restaurant, Larder- our all day diner, a Pool Bar, & 5 meeting rooms. To help our guests unwind, a Spa, a 25m swimming pool & a well equipped Gym await to be opened. Besides being part of a talented, & young team, you will also benefit from being part of Radisson Hotel Group ( RHG) , one of the fastest growing international chains. And one of it's core beliefs is, "We Grow talent, & Talent Grows Us." We look forward to seeing your interest in being part of the exciting journey ahead! Key Responsibilities Recruitment of 50 junior team members who are the remaining talent to be selected for the pre opening phase 1 strength of 80. Other management identified, and or on board already Oversee establishment of department SOP's , & administrative work - visas, job references etc Smart management of HR related costs - housing, recruitment, team meals, benefits Organise & drive the o n boardi
Job Summary Directs, Manages and organises the all activities of the restaurant to maintain high standards of food and beverage quality, service and marketing which maximises profits through outstanding customer service. Be accountable for the inventory, organisation and on-going training of the entire service staff. The Restaurant Manager is responsible and accountable for (but not limited to) the following: Functional and Technical: Lead and implement all necessary tasks to service F&B according to the Standard Operating Policies and Procedures (SOPP). Execute new updates and make amendments to the SOPP when needed; Plan, direct, assign and delegate responsibility and authority for all functions of operation which meets the daily needs; Evaluate and develop processes to maintain and improve performance and productivity; Effectively manage the restaurant with an ownership mentality within the policies and guidelines of the compan
Job description Food sets the stage, drinks create the mood. The only addition we need is a friendly member of the TSH community to make sure everyone gets breakfast sweet and smooth! Why you'll love working here We live in a world where everything is changing - from the way we travel to how we study, live and work. But one thing remains constant: our need to connect. We believe in creating a fun, creative and inspiring environment where everyone can live, work, play and grow. How do we achieve it? Through our exceptional international team of lively, smart and motivated people that embrace the student spirit and bring it to life every day. Our new baby in Delft is built with sustainable design principles as top priority and circularity in mind - we need our team to vouch for this circular environment! So, what makes TSH & The Commons Delft unique? Our architects have made sure our furniture and lightning is circular, whether that be with second-hand furniture or recycled materials! Our chefs cook the best comfort food with waste-reduction in mind! We're also very mindful when using water and electricity (check for polar bear monitors in the showers!) and last but not least, we have a goal to reduce our company footprint by making sure we maximise the amount of renewable energy on-site! Do you see yourself working here? We're looking for the conscious, the caring and a tiny little bit daring
Purpose: Responsible for coordinating the various functions including administrative procedures, leavers / joiners administration, liaison with the various departments of the hotel and ensure that the HRMS system is kept fully up to date. Maintaining and producing reports and records. Your role needs you to adhere to policies and procedures ensuring the smooth functioning of the Human Resources Department and will include key responsibilities such as Responsibilities: Maintain Human Resources information for all Palazzo Versace employees in the HRMS Oasys System current and accurate form. Generates New Joiners data in the Oasys Payroll System. Set up and maintenance of all employees files within the Payroll System. Ensuring at all times accurate information is received and all necessary forms are completed. Ensure the correct information is transferred to the Payroll system. To take charge of all areas of the payroll process. This includes, but