To verify access to the facilities or program by checking identification and/or control desk computer system To greet customers with a customer service attitude To provide information about Recreation, other facilities and programs offered. To assist guests/visitors with membership applications and facility reservations. To assist with special event setup. To assist in handling all emergency situations and implement emergency procedures as needed. To intervene in disputes and actions of unsafe behavior To report all accidents and incidents to immediate supervisor and/or Manager of duty. To perform general maintenance and cleaning in activity areas. To oversee the general safety and behavior of the public, safe use of facilities; and direct the activities of users to prevent injury, misuse, damage to facilities and equipment. To monitor operating s
Start Your Journey With Us. Add Your Magic. Live Your Passion. Wao SPA - where people can relax and refuel. At Wao SPA, we will be doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. Wao SPA changes the traditional notion of relaxation & massage. It is esigned to be a sanctuary for those looking to escape the daily disruptors of life. If you're ready to create something special, then we invite you to explore a career with Wao SPA. JOB SUMMARY In this position, you will be responsible for supervising and coordinating activities of employees delivering spa services including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. The position focuses on ensuring guest and employee satisfaction and achieving the operating budget. ESSENTIAL FUNCTIONS Creation and Implementation of Business Strategy - Define business strategy for Wao Spa together with the Owners, and lead the implementation of that strategy, working closely with Sales & Marketing. Spa Operations - Display leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere. Ensure the highe
About Al Raha Beach Hotel The Al Raha Beach Hotel is a truly dynamic destination. Just a 40-minute drive from Dubai and 10 minutes away from Abu Dhabi International Airport, in the stunning Al Raha Beach area overlooking the pristine Gulf shoreline, it’s ideally situated for the discerning business or leisure traveller. Abu Dhabi, the UAE Capital, offers a vast array of popular attractions like Sheikh Zayed Grand Mosque, one of the world's most impressive landmarks, Yas Island, for a 360° entertainment experience from Ferrari World Abu Dhabi, Yas Mas Marina Circuit or Yas Waterworld and Warner Bros., the iconic Louvre Abu Dhabi, the first universal museum in the Arab World, and more. Scope of Work: To assist guests and recreation members with the safe use of the poolside facilities ensuring service excellence at all times. Job Responsibilities: 1. Keeps a vigilant eye on all swimming pools to ensure that all rules and regulation are strictly adhered to.
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As part of the team, some of the key responsibilities will include: • Clean food processing facilities, storage rooms, walk in fridge’s, kitchen utensils, immediate corridors and holding areas as well as the operation equipment • Work in close cooperation with all kitchen and service employees • Work as per duty schedule and shifts • Perform all stewarding tasks as per given instructions • Ensure minimum wastage, breakage and spoilage Education, Qualifications & Experiences You should ideally have a vocational training in food & beverage with previous experiences as a Kitchen Steward. Command of English is essential. Knowledge & Competencies The ideal candidate will be a hands-on, hardworking and committed individual with the capability to adapt easily. You will thrive working in a busy environment and stay calm and focused under pressure, have attention to details and should possess following competencies: Understanding the job Teamwork Taking Responsibility Recognising Differences Adaptability Customer Focus
Located at the East Crescent of Palm Jumeirah, MGallery by Sofitel the Palm is envisioned as the first holistic health and wellness resort in the UAE. The seven-story property features 255 rooms and suites with sophisticated fixtures and first-rate amenities, of ultra-comfort and indulgence during the stay. With its distinctive concept, we offers just not spa and beauty treatments, but various wellbeing and lifestyle packages, from proper diet & nutrition, fitness classes & health treatments, and would host certified nutritionist and wellness coach for the programs such weight loss, both for kids and adult. Fitness classes planned will include yoga, tai chi, pilates, and aerobics. Healthy concept extends to our food and beverage offers too and will serve meals and drinks that are from fresh organic ingredients, complete with live cooking stations and a fresh juice bar and the dining options will range from low calorie and gluten-free foods, as well as vegan and vegetarian meals. Furthermore, the hotel boasts easy access to various dining and shopping venues and to an array of attractions for families and adventure-seeking individuals. Some popular fun-filled and adrenaline-pumping activities in Palm Jumeirah include water skiing, wind surfing,
Anantara The Palm Dubai Resort A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualification: • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS), Opera knowleged is preferred
KEY DUTIES AND ACCOUNTABILITIES 1. Ensure that the hotel’s standards of cleanliness, hygiene, security and presentation are in maintained all assigned rooms. 2. Perform cleaning duties in guest apartments in accordance with the status or the guest’s stay. 3. Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or Housekeeping coordinator, for action and follow up. 4. Attend to guests’ requests and queries courteously and promptly in the course of performing duties. 5. Complete all information on the Allocation Sheet for all assigned rooms, marking status, linen replaced and special requests. 6. Complete the Allocation sheet with the time commenced servicing the room, any running that is required, times that DND signs were placed on the door and record any maintenance issues. 7. Report to the Housekeeping Supervisor any unusual incidents, complaints, un-authorized persons in rooms, missing or damaged hotel property, and lost and found items. GENERAL 1. Communicate effectively with all other departments 2. Ability to work a flexible roster 3. Attend meetings, training sessions and any other required meeting or training session.
About Jumeirah and Jumeirah at Etihad Towers: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences. Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views. The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurant Li Beirut, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital. Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department. About the Role: An opportunity has arisen for a Door Attendant to join our Concierge team in Jumeirah at Etihad Towers. The main duties and responsibilities are: Greets all guests entering and leaving the hotel entrance,
Located at the East Crescent of Palm Jumeirah, MGallery by Sofitel the Palm is envisioned as the first holistic health and wellness resort in the UAE. The seven-story property features 255 rooms and suites with sophisticated fixtures and first-rate amenities, of ultra-comfort and indulgence during the stay. With its distinctive concept, we offers just not spa and beauty treatments, but various wellbeing and lifestyle packages, from proper diet & nutrition, fitness classes & health treatments, and would host certified nutritionist and wellness coach for the programs such weight loss, both for kids and adult. Fitness classes planned will include yoga, tai chi, pilates, and aerobics. Healthy concept extends to our food and beverage offers too and will serve meals and drinks that are from fresh organic ingredients, complete with live cooking stations and a fresh juice bar and the dining options will range from low calorie and gluten-free foods, as well as vegan and vegetarian meals. Furthermore, the hotel boasts easy access to various dining and shopping venues and to an array of attractions for families and adventure-seeking individuals. Some popular fun-filled and adrenaline-pumping activities in Palm Jumeirah include water skiing, wind surfing, wakeboarding,
Principal Accountabilities Greets guests, escorts them to tables, and provides menus Manage waiting list Offer appropriate seating arrangements Receive and record customers dining reservations Ensure all orders are filled in a timely and accurate manner Maintain clean and organized tables and work area Observe proper grooming and personal hygiene at all times Assist waiters and head waiters when needed Manage event related work including setting up tables of the restaurant Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations Handles guest problems and complaints Attend all regular departmental briefings and contribute to an open communication within the assigned tea
We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward. As a Laundry Attendant you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as: • Ensure that the policies and procedures of hotel and laundry department are followed • Work with conciseness in order to give the best results and good quality of work • Manage proper care of flat iron being used • Feed food & beverage linen to the flat iron • Fold bed sheets and towels as per hotel standards • Responsible when assigned to perform any other duties by Superiors • Be full conversant with fire and safety procedures and adhere to them Education, Qualifications & Experiences You should ideally have a vocational training within the laundry operation and previous experience in a similar role in the hotel field. Good command of English and a positive, friendly attitude are essentials. Knowledge & Competencies The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsib
Sell the Fraser Suites Doha product and services using up-selling and suggestive selling techniques. Promote the Hotel’s (and Frasers generally) products and services. Maintain a high level of product and service knowledge about Fraser Suites Doha. Prepare and execute action plans which increase reservation sales and associated business. Record and process reservations made by phone/fax/email. Offer wait list reservations, if rooms are not available for the requested period. Process amendments to reservations such as extensions, early departures, etc. Manage “no show” reservations by investigation and recording of same. Maintain knowledge of special rates/ offers/ promotions. Monitor reservation levels and inform Managers of current and future occupancy rates. Prepare reports as requested (eg. to travel agents, business houses, etc.). Prepare reservation sales reports. Ensure that all correspondence relating to room enquiries is actioned promptly and efficiently. Keep the Reservations Supervisor informed of any complaints and unusual matters of significance.
Introduction Since 1999, the YOURCAREERGROUP very successfully runs job boards specialized in the tourism industry. Meanwhile, its main brands are HOTELCAREER, GASTROJOBS, TOURISTIKCAREER, and TURIJOBS. We are present in 8 markets and share the following mission: We enable people to find the job they love. We provide organizations with the right service-minded people. Hence, we directly contribute to unforgettable moments in a guest's life. Your challenge will be: To strengthen our team and international presence, we are looking for an intern, starting as soon as possible and focusing on our International Business Development. to help the product and communications team with the full adaptation of the front and back ends of the site, the products, the B2B and B2C communication, etc. to prepare the go-to-market strategy together with the sales and marketing team to help us contacting prospects and customers. We will offer you: Flexibility to be based in Barcelona or Dusseldorf Monthly help for continue studying € Some budget to relocate if needed Flexibility in terms of office location Access to all facilities To participate in some team events Your profile Full time or part-time dedication to the project for 5 to 10 months To be extremely
Prompt, and courteous greeting of customers Assists the Head Waiter in Taking orders Deliver food to customers on the table in an accurate and timely manner Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations Follow sequence of service standards as per brand guidelines Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers Ensure food quality and consistency is delivered at all times Manage the set up and close down of tables within section Ensure tables are turned around and ready with minimal delay Maintain cleanliness and hygiene standards Ensure the cleanliness and refilling of condiment sets and napkin containers Keeps all work stations and equipment as clean as possible at all times Attend all
Plans new or modified installations to minimize waste of materials, provides access for future maintenance, and avoids unsightly, hazardous, and unreliable wiring. Remains consistent with specifications and local electrical codes. Measures, cuts, bends, threads, assembles, and installs electrical conduit. Splices wires by stripping insulation from terminal leads, twisting or soldering wired together, and applying tape or terminal caps. Connects wiring to lighting fixtures, appliances, and power equipment. Installs control and distribution apparatus such as switches, relays, and circuit-breaker panels. Inspects, trouble shoots, and maintains electrical services-including, but not limited to-circuit breakers, feeders, control wiring, and transformers. Repairs or replaces any electrical fixtures. Assists on projects such as HVAC and refrigeration equipment, pumps, lights, aerators, etc. Participates in the w
§ Ensure that the hotel’s standards of cleanliness and presentation are maintained in all public areas. § Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or the Housekeeping coordinator, for action and follow up. § Attend to guests’ requests and queries courteously and promptly in the course of duty. § Report to the Housekeeping Supervisor any unusual incidents, complaints, unauthorised persons in the allocated area, missing or damaged hotel property, and lost and found items. § Clean, tidy and vacuum the housekeeping pantries, ensure pantry doors are kept locked at all times and lights out when left vacant. § Stack all stocks neatly in the pantry. § Sign out, sign in, and restock correctly the cleaning bucket. Maintain i
Atlantis, The Palm has an exciting opportunity for a Restaurant General Manager to join the team as the senior leader of Ronda Locatelli Restaurant. Ronda Locatelli is a casual Italian restaurant, where Michelin-starred Italian chef Giorgio Locatelli creates delicious antipasti, stone-hearth pizzas and the best fresh pasta in Dubai. With plenty of vegan and gluten-free options, outdoor dining, and a playground for the kids, Ronda Locatelli is the perfect destination for families, friends, and couples. The successful candidate will be someone with high energy and a positive approach towards building working relationships and overcoming complex challenges. They will be results-driven and confident in their ability to change and adapt themselves as well as their team in order to work towards goals. A strong sense of leadership and an excellent motivator who has the experience and knowledge to understand the combination of detail, quality, and volume whilst being able to delegate and set clearly defined expectations. A strong understanding of financials is essential as well as the ability to operate within the policies, procedures, and systems of Atlantis, The Palm.
At SuitePad, we're shaping the hotel room of the future! SuitePad is a Berlin-based SaaS company focused on hotel tech. We deliver hotels' aggregated content, entertainment, and services through in-room tablets, set-top-boxes, large format digital touch screens, signage, and even a touch projector. The depth and quality of our services have made us the market leader for in-room guest communication in more than 60,000 hotel rooms across the globe. Some of the most renowned hotels trust us with their digital guest communication, among them international hotel groups like Jumeirah, Meliá and Van der Valk. For our office in Berlin, we are now looking for a Technical Support Engineer (m/f/x) to deliver excellent service to our customers by solving complex technical issues: Your responsibilites: you're responsible for our 2nd level support (networking issues, VoIP, Android and device troubleshooting) you work on the technical cases in our ticket system and run regular system checks you support launch interfaces with hospitality systems you decrease our number of device returns by providing proactive support and good documentation you liaise between our Development team and customer-facing departments you take over technical projects like device testing or process optimization What to expect: an innovative, yet solid product (SaaS + hardware) with global traction in a growing
Kendrick Recruitment is now seeking a Deputy Technical Officer for a luxury property based in the Middle East. The selected candidate will need to have several years of experience at a senior level in the engineering department onboard cruise ships or large private yachts, in luxury hotels or on large private estates. They will also need to have a degree in a related engineering discipline or chief engineer certification from the merchant navy or yacht sector. What we are looking for: Experience of supporting, organizing and managing a maintenance team of more than 20 persons. Able to oversee construction work and manage projects independently. Knowledge of best practices for construction – electrical, plumbing, painting, carpentry and general construction, with an eye for detail and workmanship. Expertise in more than one of the following skills: Mechanical Engineering Electrical Engineering Civil Engineering HVAC Electronics and AVIT Plumbing and Pipework. Ability to contract, programme and oversee maintenance and construction work performed by external contractors Excel / Word / Email skills and experience of writing documentation for the compilation of manuals and management systems Proficiency in spoken and written English is essential What will you do? Principal duties are to
What will I be doing? A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience. Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure that the Front Office Manager and Guest Relation Manager are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary Job Description What will it be like to work for this Hilton Brand? It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hiltonâ"¢ understands that doing the little things well can mean everything. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are l