MAIN DUTIES: As an Assistant Revenue Manager you will set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality. • To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment. • To prepare monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment. • To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality. • To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan. • Set monthly targets of upselling revenue for front office and reservations department. QUALIFICATIONS: • Bachelor's degree in hotel management • 2 years experience in a senior role in revenue department in the hospitality industry, preferably in a 4 or 5 star property • Familiar with the hotel operations an
KEY DUTIES AND RESPONSIBILITIES Restaurant ? Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation. ? Knowledge of all F&B standard operating procedures, quality presentation, and service and products ? Knowledge of the area competition, promotional concepts ? Knowledge of wines and beverages, food trends and special seasonal foods ? Knowledge of the specialties which will be served in the restaurant ? Equip oneself with the knowledge of “dujour” items, “not-available” items, menu preparations and presentations. ? Complete mis-en-scene and mis-en-place before the shift commences. o Clean and polish allotted silverware cutler, glassware and chinaware. Ensure all equipment is properly utilized. o Stock side-board with proprietary sauces, linen and other equipments for service. o Check all furniture in the station maintenance. o Lay out tables and covers as per standards. o Fold napkins into prescribed attract
MEDIA ONE IS AN INSPIRING DESTINATION WITH A WHOLE LOT OF PERSONALITY! One of the best hotels in Dubai, located in the heart of the city, we are hiring some enthusiasts to join our award winning team! We are looking for vibrant & fun Paymaster/Cashier to come on board. We are looking for someone who will go beyond the Ordinary for the guests.... and each other. Duties and responsibilities: Cashier: • Count the safe daily and prepare the daily cash report • Daily Banking (Deposit cash & Cheques to the bank) • Obtain a daily rate of exchange and maintain a log for it. • Provide monetary change to personnel with hotel floats. Issue due-backs to hotel cashiers as required. • Check bank statements for any return checks. • Maintain a proper checks logbook. PAYMASTER :- • Check all the vacation requests and ensure Payroll system has been updated accordingly • Check all the change of status, new joiners, new bank accounts and ensure that according to our budget and Payroll system has been upd
SCOPE The incumbent for this position is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email. DUTIES/ RESPONSIBILITIES To represent the company by following the standard operating procedures set by the organization Proactively sell and upsell all products and services within the property. Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service. Any other duty that may be requested by the management. JOB PROFILE Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs. Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offeri
KEY DUTIES AND ACCOUNTABILITIES ? Support and work with all Head of Departments in all aspects of running this hotel. ? Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. ? Assist in the development and implementation of creative plans/programs that anticipate and meet guest needs and interests. ? Protect the welfare and interests of guest and ensure the safekeeping of the property ? Ensure professional and effective lines of communication are maintained between Front Office, Food & Beverage, Security and all other operating departments, with particular emphasis on Housekeeping and Maintenance. ? Ensure that the Manager on Duty Log is accurately updated with an emphasis on concise reporting. ? Ensure all Fraser Suites Dubai and Frasers Hospitality policies are adhered to ? To maintain professional business confidentiality. ? Assessing and reviewing customer satisfaction and service recovery process. ? Providing timely and constructive feedback to all dir
Host/Hostess is responsible for delivering great service to all guests, being knowledgeable and professional in doing so. Host/Hostess is mostly responsible for receiving and seating the guests and having good communication with the waiting staff and kitchen about the guests. KEY RESPONSIBILITIES Responsible for doing all preparations for the service, like preparing table planning and menu’s. Ensure all menus and are clean and ready for operation on floors. Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use. Make sure to work with clean equipment and surfaces. Ensure to be fully aware about the promotions and discounts. Ensure daily emails and serve me reservation have been checked. Make sure that he/she is always enthusiastic and delivers great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly. Keep an eye on guests when they move or something changes and communicate this with team and kitchen. Take orders and give information to guests if required and clearly communicate this to colleagues. Communicate with the chefs and kitchen for any special request, dietary requirements or restriction from the guests. During the service the hostess should be able to deal with challenges, changes and keep an eye on t
Shangri-La Hotel, Dubai The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities. Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches. The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort. As Waiter / Waitress, we rely on you to: Support the daily operation of the restaurant, Provide a high quality service to restaurant guests, Ensure the smooth operation of the work section appointed, Consistently looks for ways to enhance guest satisfaction, Create an exceptional experience for our guests . We are looking for someone who has: Has a passion for Food & Beverage Enjoys delivering high quality guest service with a welcoming manner Loves interacting with guests and customers Communicate
KEY DUTIES AND RESPONSIBILITIES Manage, motivate and train front line staff to achieve consistently high standards of customer service in accordance with company policies. Manage and monitor daily operations to include the physical presentation of all outlets, food and beverage service, customer interaction and maintain a high degree of visibility. Oversee buffet presentation, quality control of food and beverage presentation and provide constructive feedback to the food preparation and service teams to drive continuous improvement. Ensure systems for recording revenues, adjustments, discounts and complimentary are recorded and reported in accordance with company standards. Implement and monitor revenue enhancement activities including but not limited to the introduction of specials, promotions, up-selling and menu re-engineering to achieve and exceed average sales per customer revenue targets and capture rates Ensure all food handling practices are upheld in accordance with HACCP standards and KSA Municipality regulations at all times. Manage and report on breakages and replacements, inventory control, daily flash reports, conference and banquet running sheets, menu item sales, inventory rotation, out of date inventory, spoilage, co
This role will give a great opportunity for an experienced Receptionist to be part of the Front Office team of our new Staybridge Suites Dubai LLC. KEY RESPONSIBILITES: Go beyond welcome and extend an engaging conversation for all guests approaching the Front Desk in accordance with Staybridge standards. Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette. Assist guests with their inquiries, taking reservations and performing administrational tasks. Build connections with guests, recognizing them for their preferences and loyalty to the brand and IHG. Make your mark by handling inquiries / concerns while you assist them and anticipate their needs. Have knowledge of emergency procedures and assist as needed. Maintain updates and suggest existing promotions with our guests. Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken. Participate actively in hotel initiatives and contribute in achieving goals set by the team.
ROLE IN FRONT OFFICE (TELEPHONES) DOWNTOWN BOULEVARD ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by ov
We are looking for experienced and detail oriented CID Clerk to join our Rixos The Palm Dubai team. Main Responsibilities: Updating guest profiles to Dubai police website upon check in / check out Matching PMS in house report with CID in house report. Communicating with guests about the regulations Ensuring the privacy and security of guests personal information Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos Standards. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Opera guest profile system. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wake up call sheet and deliver calls accordingly on time and to the establish
Rixos Premium Dubai is searching for a committed, proactive Café Manager who would enjoy work in an exciting, fast-paced environment. Main Responsibilities: Ensure efficient Café operation, as well as maintain high production, productivity, quality, and guest-service standards Delivering superior food and beverage service and maximizing guests satisfaction Responding efficiently and accurately to guests complaints Maintaining the Café revenue, profitability and quality goals Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage Cafe’s good image and suggest ways to improve it Contro
KEY DUTIES AND RESPONSIBILITIES Night Auditing Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. § Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. § Audit, balance and report on the food and beverage outlet cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. § Run reports for F&B outlet and balance daily receipts against those reports. Run night audit reports/journals from the front office system and point of sale after insuring all revenues are correctly balanced and accounted for. Balance all revenue and settlement ac
The Assistant Bar Manager oversees the staff and operations of a bar . They are in charge of scheduling employees, managing customer complaints and ensuring the bar is stocked and inviting to customers. MAIN DUTIES: Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours. Setting and enforcing quality and safety controls. Ensuring licenses are updated and in line with current legislation. Working with diverse personalities both on the staff and patrons. Planning and taking part in promotional events. SKILLS AND QUALIFICATIONS: Restaurant ormanagement experience or more education is generally preferred. Strongunderstanding of business management and accounting principles.
DUTIES/ RESPONSIBILITIES · You are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times . · Offer consistently professional, friendly, warm and engaging service. · Be available for guests at all times as a point of contact. · Maintain effective communication with all related departments to ensure a smooth service delivery. · Extend personal service and attention to all guests, with particular emphasis to VIP guests. · Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries. · Deal promptly, efficiently and pleasantly with any queries.
ROLE IN FRONT OFFICE (RESIDENCES) ADDRESS FOUNTAIN VIEWS TOWER 1 ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION Responsible for the efficient daily activities of the Residences Reception Desk (incident recording, complaint handling, telephone operations, following up on issues raised, assisting with queries, etc); ensuring that the highest service standards are deli
About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. About the Job: To be responsible for the entire Front Office operation Main Duties Maintain a high level of productivity and morale within Butler Services Develop colleagues, Team Leaders and Assistant Managers by delegating tasks; empower and coach colleagues, ensuring they achieve the desired results Oversee the maintenance of profiles in Opera, ensuring that input standards are adhered to Monitor the level of service provided by the department by analyzing the Guest Satisfaction Reports; Constantly strive to
KEY DUTIES AND RESPONSIBILITIES Customer Be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. Courteously and promptly handle all reservations enquiries on phone, emails, etc. Act on flags and special requests. Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. Prepare all records connected with pre-registration for VIP, extended stays and repeat guests. Answer queries on house facilities and places of tourist interest. Assure accountability for cash float issued. Maintain confidentiality with regard to guest's personal information.
ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Armani Hotel Dubai is the first hotel designed by Giorgio Armani, offering visitors to Dubai an unprecedented choice for luxurious indulgence in elegant settings. Nestled in the world’s tallest tower, Burj Khalifa, occupying concourse level through to level 8 and levels 38 and 39, the hotel features 160 luxurious guest rooms and suites, seven innovative restaurants, exclusive retail outlets, the first in-hotel Armani/SPA, and Armani/PRIVE nightclub. With its own dedicated entrance, the hotel is situated within walking distance of The Dubai Mall, the world’s largest retail destination, set within the vibrant Downtown Dubai business and leisure district. ABOUT THE FUNCTION This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. WHAT YOU WILL NEED TO SUCCEED G
Restaurant Hostess/Waitress The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Kempinski Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. Key Responsibilities : Responsible to Assistant Restaurant Manager / Restaurant Manager. A courteous, professional and efficient service is provided at all times. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s polic