This role will give a great opportunity for an Experienced Security Manager to lead the Security department and the Security team of the new Staybridge Suites Dubai Internet City. • The Security Manager takes full responsibility in the implementation of all Safety, Security and Risk Management programs for the purpose of protecting all company assets, including guests, colleagues and visitors. • Interact with guests and colleagues as well as individuals outside the hotel including, but not limited to Law Enforcement Agencies, Government Officials, other Security Managers and members of the local community. • Implement a structured review process of existing security policies and procedures as required after consultation with senior management. • Develop and implement strategies to protect company assets, including loss prevention awareness. • Develop training in fire life safety and other approved safety programs, such as Bomb threats, Security Awareness, Anti-terrorism practices, First response firefighting training, Evacuations and Health & Safety awareness. • Develops and directs the implementation of emergency guidelines and evacuation procedures. • Carry out Security, Fire Life Safety Risk Assessments for all special events and functions as required within IHG standards. • Maintain the IHG Fire Life Safety Risk Management calendar, including compliance checks on all Heads of Departments. • Ensure Q
Located at the East Crescent of Palm Jumeirah, MGallery by Sofitel the Palm is envisioned as the first holistic health and wellness resort in the UAE. The seven-story property features 255 rooms and suites with sophisticated fixtures and first-rate amenities, of ultra-comfort and indulgence during the stay. With its distinctive concept, we offers just not spa and beauty treatments, but various wellbeing and lifestyle packages, from proper diet & nutrition, fitness classes & health treatments, and would host certified nutritionist and wellness coach for the programs such weight loss, both for kids and adult. Fitness classes planned will include yoga, tai chi, pilates, and aerobics. Healthy concept extends to our food and beverage offers too and will serve meals and drinks that are from fresh organic ingredients, complete with live cooking stations and a fresh juice bar and the dining options will range from low calorie and gluten-free foods, as well as vegan and vegetarian meals. Furthermore, the hotel boasts easy access to various dining and shopping venues and to an array of attractions for families and adventure-seeking individuals. Some popular fun-filled and adrenaline-pumping activities in Palm Jumeirah include water skiing, wind surfing, wakeboarding, fishing and boat trips, and eve
Scope of Work: To ensure the protection and the security of the hotel property and surrounding premises, guests, colleagues and their properties. Job Responsibilities: 1.Makes regular patrols of all external and internal areas of the hotel and hotel premises. 2.Deals with guests’ incidents and investigates the same (theft, disturbance, complaints etc). 3.Is present in all guest contact areas to provide assistance as required and ensure the safety and security of all guests and colleagues. 4.Provides assistance when required in the opening and closing of secured areas/facilities. 5.Provides assistance to ensure that outside contractors/suppliers and colleagues taking hotel property outside of the hotel have the necessary gate pass(es) duly signed. HR Responsibilities: 6.Attends all hotel trainings as required. 7.Adheres to all HR and hotel policies and procedures. Financial Responsibilities: 8.Ensures the safety and security off all hotel property. 9.Actively participates in energy saving and recycling initiatives.
Scope of Work: Under the general guidance of the Asset Protection Manager or delegate to supervise and lead the Asset Protection Officers on duty to ensure the protection and the security of the hotel property and surrounding premises, guests, colleagues and their properties. Job Responsibilities: 1.Makes regular patrols of all external and internal areas of the hotel and hotel premises. 2.Deals with guests’ incidents and investigates the same (theft, disturbance, complaints etc). 3.Is present in all guest contact areas to provide assistance as required and ensure the safety and security of all guests and colleagues. 4.Provides assistance when required in the opening and closing of secured areas/facilities. 5.Provides assistance to ensure that outside contractors/suppliers and colleagues taking hotel property outside of the hotel have the necessary gate pass(es) duly signed. 6.Gives Asset Protection Officers instructions, guidance and support on a regular basis. 7.Supervises the Asset Protection Officers on duty in their work locations. 8.Prepares the weekly duty roster for all Asset Protection Officers as requested. 9.Keeps update with all ne
Posting Date Jun 03, 2021 Job Number 21032326 Job Category Loss Prevention & Security Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. POSITION SUMMARY Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of the
About us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Hotel and Residences feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your day to day As Security Officer, you will provide reasonable care for the protection of guests and their possessions while also maintaining the safety and security of the hotel and its pro
¨ Ensure all new associates are entered into the payroll system (OASYS) ¨ Ensure all change of status forms are authorized before preparing them for data processing. ¨ Books flights for new associates and annual leave tickets ¨ Handles the administration of employment contracts and coordinates the recruitment both locally and internationally. ¨ Liaises with recruitment agencies. ¨ Oversee associate medical Insurance – adding, cancelling membership, annual renewals, submitting insurance claims and following up ¨ Coordinates and encourage sports and social activities on a regular basis. ¨ Ensure all attendance records are properly completed and approved by the Heads of Department. ¨ Verify utilization benefit such as vacation and airfare are pr
Qualifications: Bachelors Degree /High school Diploma Good English Communication Skills, Minimum two years experience in the same position Knowledge in handling people and with strong personality With leadership skills Knowledge in Microsoft Office Candidates should be locally available in UAE /visit visa; Can join immediately Job Descriptions: To monitor and ensure the right execution of all duties of the Team Housing Staff Supervision & monitoring the work of Team Housing Attendant Assist in all housekeeping activities. Ensure proper cleanliness of all staff compound bathrooms, corridors & staff compound public area. Makes sure all staff are performed their specific tasks and that they are properly dressed and behave in a positive manner. Daily inspection on rooms, corri
Purpose: Deliver luggage, messages, faxes and guest belongings efficiently and in a timely manner, ensuring that they are handled with utmost care and responsibility. Duties & Responsibilities: Assist guests with loading and unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage. Ensure all luggage is scanned by Security before delivering to the guest room Transport the guest’s luggage to their room in an efficient and courteous manner, ensuring no damage is caused to the luggage or contents Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner, verifying the guest’s name and room number at all times Record any guest deliveries and storage items accurately, using the correct forms Qualifications: Minimum of 1 year experience as Bellboy in an international five star hotel with more than 200 rooms High level of verbal and written English Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, Italian, German)
In conjunction with the Chief Engineer, Engineering Supervisor helps ensure the smooth running of the department and hotel technical installations. Engineering Supervisor operates day to day maintenance calls received from Front Office, Housekeeping, Management team and other sources. Supervisor c ontinually works with the engineering team to improve and maintain the highest standard of departmental operation. Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with safety and security standards, preventive maintenance plan and HACCP standard. KEY RESPONSIBILITES Attend day to day maintenance call requests directly from Operator, Housekeeping, Front Office and other sources. Prepare work orders for technicians and distribute them accordingly. Review all calls after completion by team members. Post daily maintenance calls to System for proper records. Prepare monthly maintenance reports. Daily utility Reading of Water and Electricity. Maintain engineering tools and accessories in safety
We are looking for experienced and detail oriented CID Clerk to join our Rixos The Palm Dubai team. Main Responsibilities: Updating guest profiles to Dubai police website upon check in / check out Matching PMS in house report with CID in house report. Communicating with guests about the regulations Ensuring the privacy and security of guests personal information Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos Standards. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Opera guest profile system. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wake up call sheet and deliver calls accordingly on time and to the establish
· Provides efficient, prompt, trouble free, and courteous service by bussing, serving and setting tables · Accurately records, pre-checks, and picks up all food and beverage orders · Serves guests their food and beverage promptly and courteously · Sets tables as needed prior to guest arrival · Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times · Ensures the smooth running of the assigned station at all times · Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly · Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous · Makes
Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter. Description Position Summary: The Runner is responsible for keeping inventory of, transporting, stocking, and cleaning/clearing product to ensure business and customer needs are met. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: Stocks and maintains appropriate levels of product Delivers product and utilizes transfer sheets to maintain inventory integrity
The primary responsibility of the Doorman role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Doorman is responsible to provide professional and customer focused service to our guests, with great interpersonal skills and good level of physical fitness. Doorman will greet and welcome the guests, open the door of the car and assist with carrying their luggage. Besides acting as traffic controller to ensure that there is no congestion on the road outside of the hotel, Doorman also has to help hail cabs for guests who are leaving. Doorman also has to go the extra mile for guests. It can be as basic as helping guests run simple errands in the area like buying a phone card or directing the guests to the shuttle service meeting point. As a company representative, you will make guests feel amazing, create warmth and strike up conversation. KEY RESPONSIBILITES Ensure company brand standards, polic
The Villa Attendant is responsible for the cleaning and maintenance of villa and everything it contains in order to maintain guests’ comfort, security and hygiene in a standardized manner. He/she is also responsible for cleaning materials and tools. DUTIES AND RESPONSIBILITIES : General cleaning of the room Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen. Remove all trash and traces of personal belongings of guest on departure from room. Replace all bathroom amenities Fulfill additional guests requests ( extra bed, extra amenities or loaned items Provide cu
The position is accountable for proactively soliciting and handling leisure sales opportunities across 4 properties of Abu Dhabi National Hotels: Radisson Blu Abu Dhabi Corniche, Sheraton Abu Dhabi, Le Meridien Abu Dhabi, Radisson Blu Al Ain. Ensures business is turned over properly across all cluster hotels and in a timely fashion for proper service delivery. Develops and delivers leisure strategy as per overall budget objectives. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Previous leisure experience in UAE is mandatory. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities · Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. · Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. · Develops relationships within community to strengthen and e
Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter. Description Position Summary: The Server is responsible for taking customer orders and serving food and beverage according to customer requests. The Server should provide general customer service within the dining establishment as well as escalate and/or resolve any issues as necessary to ensure guest satisfaction. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: Serves
Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. KEY RESPONSIBILITES Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks. Be familiar with all the Front Office software required for the Front Office Receptionist. Ensure that all hotel standards are met when serving the guests and handling information.
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office Associates and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation. KEY RESPONSIBILITES Ensure company brand standards, policies and procedures are always adhered to. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Provide customers a positive first and last impression and maintain it at all times. Perform and delegate various tasks that are essential
SUMMARY The role holder will contribute to the performance of the hotel by facilitating to manage the goods and deliveries moving in and out of the hotel and will ensure that these deliveries reach the appropriate destinations and logged according to company purchasing and procurement standards. KEY RESPONSIBILITIES To ensure that all goods coming into the hotel are properly ordered and received with the proper and complete documentation and in an acceptable condition. To ensure that proper receiving procedures are follows. To prepare related reports. To discharge the duties in an effective and efficient manner.