We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Revenue Manager you are responsible to maximize revenue through room reservation by setting proactive selling strategies and action plans in order to achieve the budgeted revenue thereby maintaining a healthy business and your role will include key responsibilities such as: • Design and implement a continuous pro-active, selling strategy and action plan, which will drive the optimization of hotel profits • Have the foresight to capture any unexpected opportunities and implement recovery plans to counter act threats to business • Oversee the maximization of revenues through the combined efforts of the Reservations, Sales & MICE Sales Departments. • Director of Sales & Marketing in the preparation of month end report • Prepare necessary data required for revenue budgets and assist management team in preparing yearly budgets • Ensure Rotana strategies and structure are met at all times Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experience in a similar role for minimum two years within the Reservations / Revenue Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills ar
Cluster Revenue Manager Based working from home, a growing hotel management company is looking for a Cluster Revenue Manager to join their business on a permanent basis for a new hotel opening due to happen in the next few months. This job would suit a Revenue Manager with at least 2 years' experience of the London hotel market to be responsible for developing overall pricing strategy to include all market segments, distribution channels and conference and events. The company finds itself in a fairly unique position in what is a sector that has been decimated by the recent Coronavirus events. They have a number of hotels due to open across the UK and Europe over the next 12 months and therefore offer what will be a rare opportunity in this current hospitality market - a growing company looking to add to their revenue management team through expansion. The successful individual will have at least 2 years' experience as a hotel revenue manager ideally having been in a cluster role looking after more than one property or having looked after a single property with more than 200 bedrooms. Previous experience of a new hotel opening or opening after a rebranding or renovation would be ideal but isn't essential. This person will have an analytical approach to problem solving and the ability to "think outside the box" whilst also illustrating the capacity to build relationships with a range of people - from hotel
Cluster Revenue Manager With a head office based in Central London but a working from home policy, our growing hospitality client is looking for a Cluster Revenue Manager to join their business on a permanent basis looking after a cluster of ACCOR hotels in Europe. This job would suit a Revenue Manager with at least 2 years' experience of working with ACCOR systems to be responsible for supporting the GM, hotel management and Director of Revenue Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods. The company was founded 15 years ago and has seen impressive growth during this time. With numerous hotels across numerous brands based throughout Europe and, further hotels coming under management soon, the business is looking to see this crisis through with positive intent. One of the hotels is coming to the end of a large renovation and this is a large ACCOR hotel in Germany. As a result, the individual coming into the business must have previous ACCOR systems experience. The successful individual will have at least 4 years' experience as a hotel revenue manager and must have used ACCOR systems for at least 2 years. Ideally the individual will have experience in both a cluster revenue management role as well as experience looking after European hotels - although neither of these are essential. This person will be comfortable working w
Adventure Assistant / Storekeeper responsibilities is to man the reception of the Bear Grylls Explorers Camp overnight while guests are on site. Also answer guest enquiries and attend to their needs, report any unplanned issues to the camp manager. Specific responsibilities includes but not limited to: Assist guests during their stay at camp. Help clients enjoy a safe and friendly environment. Complete fault reports and incident forms when necessary. Become familiar with, and work in accordance to, the company’s policies and procedures. Administer first aid when required and ensure proper records are kept of all incidents and treatment given. Serve customers in a polite, respectful manner. Restock consumable items and complete stock checks. Carry out safety inspections and ensure the safety and wellbeing of all clients.
Night Clerk’s responsibility is to man the reception of the Bear Grylls Explorers Camp overnight while guests are on site. Also to answer guest enquiries and attend to their needs, report any unplanned issues to the camp manager. Specific duties and responsibilities includes but not limited to: Assist guests during their stay at camp. Help clients enjoy a safe and friendly environment. Complete fault reports and incident forms when necessary. Become familiar with, and work in accordance to, the company’s policies and procedures. Administer first aid when required and ensure proper records are kept of all incidents and treatment given. Serve customers in a polite, respectful manner. Restock consumable items and complete stock checks. Carry out safety inspections and ensure the safety and wellbeing of all clients. Maintain the cleanliness of company properties and vehicles. Be a role model to all other staff members. Be aware of all emergency procedures. Be polite and professional at all times upholding the reputation of the company.
Job Summary Senior Bear Grylls Course Instructor responsibility is to lead and instruct Bear Grylls Survival Courses, via ferrata and zip line tours and other adventure activities with children and/or adults at the company’s permanent camps or temporary bivouacs in accordance with the company’s standard operating procedures. Specific Duties includes but not limited to: Lead adventure activities for the company’s clients, both inside and outside the company’s adventure camps, in consultation with the senior management team. Take the lead role in delivery of Bear Grylls Survival Courses. Select suitable instructors, with the support of senior management, to deliver Bear Grylls Survival Courses. Provide ongoing training and support to instructors working on the Bear Grylls Survival Courses. Regularly inspect anchors and other permanent or temporary installations used during the Bear Grylls Survival Courses.
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests • Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests • Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities • Maintain and update guest history profiles through the Opera guest profile system • Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated • Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements • Give courtesy calls and complete the daily call log as per established guidelines Education, Qualifications & Experiences
Job Summary Directs, Manages and organises the all activities of the restaurant to maintain high standards of food and beverage quality, service and marketing which maximises profits through outstanding customer service. Be accountable for the inventory, organisation and on-going training of the entire service staff. The Restaurant Manager is responsible and accountable for (but not limited to) the following: Functional and Technical: Lead and implement all necessary tasks to service F&B according to the Standard Operating Policies and Procedures (SOPP). Execute new updates and make amendments to the SOPP when needed; Plan, direct, assign and delegate responsibility and authority for all functions of operation which meets the daily needs; Evaluate and develop processes to maintain and improve performance and productivity; Effectively manage the restaurant with an ownership mentality within the policies and guidelines of the compan
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service. As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as: • Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times • Conduct regular training sessions with the assigned team in line with the departmental SOP’s • Evaluate the performance of the assigned team and initiate internal development and promotions • Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours • Handle the welcome and seating of arriving guests with the assistance of the Hostess • Maintain a professional and friendly relationship with the outlet patrons • Establish and update the outlet’s database of regular guests • Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards • Be actively involved in the outlets promotional activities Education, Qualifications & Experiences You should be a college /