About us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Hotel and Residences feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your day to day As a Receptionist, you will provide personalized service and special assistance on the needs, wants and inquiries of all guests staying in the hotel. What we ne
About us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Hotel and Residences feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your day to day As a Club Lounge Receptionist, you will provide personal service and special assistance on the needs, wants and inquiries of all guests staying at Club InterContinental Lounge.
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day We are currently seeking to hire a dynamic Recreation Receptionist to join our Recreation Team. The successful candidate will be under the supervision of the Recreation Supervisor/ Recreation Manager. Under the general supervision of the Recreation Supervisor you will be responsible to provide assistance with Recreation Services in line with InterContinental Hotels Group standards. Other responsibilities include: ? Facilitate the proper tracking of guests and members at the recreation areas. ? Answer incoming telephone calls and take messages as well handle all general enquiries. ? Update knowledge of classes and other acti
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit c
Overview "It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sunrise community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. Responsibilities Responsibilities: - Monitoring the Bistro area for refreshments, music, cleanliness - General administrative duties - Welcoming and support the hospitality of a Sunrise community. Qualifications: - A high school diploma or GED is required - Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills - You must have good judgment, problem solving and decision making skills as well as be an organized record keeper - Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new appli
POSITION SUMMARY & KEY RESPONSIBILITIES: Transfers booking for VR employee and hotels booking for consultants Elevate the office hospitality & Guest experience for internal guests (VR Employees, consultant) Maintain office dashboard (FF, Visitors, Meetings) Welcome office visitors and assure guests receive a personalized welcome (Brand Meetings, interviews) Ordering and restocking of Office Supplies - supported by Office Manager Ordering and re-stocking of consumables (Drinks, Water, Cleaning Products etc...) Ordering catering for meetings supported by OM Check Invoices for Taxi supported by Office Manager Ordering Business Cards for VR Employees Create PO for: Shred, Waterlogic, Kaffe machine Supporting OM with the new starters preparation ( Welcome map, mailboxes, desk to prepare in cooperation with IT) Prepare desk space for VR Visitors Support the Tourist Information Center when needed (Breaks, Holidays, staff shortage) Welcome of Guests to VIP Suite and Prayer Room Coordinate usage of meeting rooms. Assure equipment is working, room is set-up,etc Manage the operator board (Handle calls, transfer calls to correct department) Benefits The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefin
Job Summary This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service. Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experience. Duties and Responsibilities Welcome and check guests into the hotel by the established procedures of the property Be available in the lobby at all times as a point of contact Ensures that daily targets for Room/Meal Plan upselling, JA Discovery and Cross-selling targets are achieved. Attend to all guests requests, communicating and following up these with the other departments when necessary. Assist with planning and organizing the holiday itinerary of the guests. <li style=" text-align:
Shangri-La Hotel, Dubai The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities. Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches. The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort. As Service Associate - Front Office Receptionist, we rely on you to: Provide a best-fit solution to fulfil the customer needs Ensure smooth efficient guest services at all times Assist in enhancing the guest satisfaction scores of the hotel We are looking for someone who: Takes pride in being a hotelier Loves interacting with guests Communicates and writes with fluency in English Enjoys working as part of a team Has a can-do attitude Is a self-starter Enjoys crafting best-fit solution
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travellers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that. An exciting opportunity for a Front Office Receptionist at Wyndham Dubai Deira in the Dubai, United Arab Emirates awaits you. We are seeking for candidates with the following attributes. · Ability to focus attention on guest needs, keeping calm and courteous at all times · Customer Focus and adaptibility · Excellent interpersonal and problem solving abilities · Mu
An exciting opportunity has arisen for a Gym Receptionist to join our Rixos Premium Dubai. Key requirements for this role: Pleasant and professional personality Attentiveness and patience with guests Excellent presentation skills Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment Active listening and strong communication skills Flexibility to work in shifts Education : High school diploma; Hotel Management education is a plus Experience: Must have at least one-year work experience as a SPA or Gym Receptionist in branded 4* and 5* hotels Knowledge of PMS Opera
Do you know that your role is responsible for the performing of all guest experience functions at the spa, in accordance with spa & gym standards? Are you capable of implementing and maintaining service and management philosophy? Do you understand how gym or health club facilities works? Are you familiar with rostering and scheduling appointments for the Spa/ Gym? Are you ready to provide hands on experience with day to day provision of guest experience, cash handling, check in - checkout procedures at the spa/gym, as well as spa products and services available? Requirements: Minimum of 1 year experience as receptionist ideally in spa / health club environment Worked in a 5* environment for at least 1 year Dubai / UAE experience preferred Good command of Arabic or Russian advantageous If you have answered yes to all of our questions above, you might be our Nikki fit for this role.
A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met. What will I be doing? As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist guests and clients in an appropriate and timely manner Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services Ensure client experience is proficient including bookings, payments, and consultation cards Adhere to cash handling procedures Interact and communicate effectively with clients, members, team members, guests, and management team Up-sell with latest departmental incentives Report accidents, maintenance issues, or other incidents Ensure compliance with all health and safety regulations What are we looking for? A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented. 1. To answer all incoming phone calls in a professional and friendly manner. 2. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments. 3. To effectively suggest alternatives to guests if their first requests can not be met. 4. To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to ha
1.1.1. To keep up-to-date with the Guest Service results and to improve where it is required. 1.1.2. To send confirmation letters each evening to the guests with details of their requested treatments. 1.1.3. To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the hotel. 1.1.4. To ensure maximum room and therapist occupancy at all times. 1.1.5. To notify the Spa Supervisor& Spa Manager immediately of any guest complaints 1.1.6. To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services. 1.1.7. To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media. 1.1.8. To actively up sell all the appropriate Spa s
Purpose: To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Palazzo Versace and build lasting relationships by following our core values. Duties & Responsibilities: Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets Ensure the lobby is clean, the furniture and newspapers look presentable at all times Ensure lobby presence at all times Provide a warm welcome and offer assistance to all guests entering the hotel Conduct hotel tours every time it is required Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests Ensure cold and warm towels are always available, as per the number of arrivals Raise purchase orders and requisition for guest supplies and office supplies Keep track of pending orders and monthly requisition costs Attend daily shift briefings and monthly com
ROLE IN FRONT OFFICE (Guest Service) ADDRESS DOWNTOWN ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by deli
Vida Um Al Quwain is the latest exciting addition, and our first beach resort location to the Vida Hotels and Resorts, portfolio. A refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. The Dubai born lifestyle hub has become a trend-setter for the region’s fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as ‘Best Boutique Hotel’ under several national and international titles. This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
Guest service agent member is working in the front line and always having a direct contact with guest. Responsible to welcome the guest upon arrival and implement welcome experience (check-in) and farewell experience (check-out) including all cashiering and billing process. GSA is required to be always attentive to all guest requirements, proactively anticipate guest needs and act accordingly showing genuine care. Handle guest requests with coordination with other departments as well as handle any arise issues or complains according to brand standard policies and procedures, report it direct supervisor as well as reporting any incident, injury or suspicious behaviour immediately. Consistently seek for guest’s feedback to ensure full satisfactions, and support in promoting Hotel outlets and promotions. Work as team player to achieve departmental common goals, save and reduce cost and increase revenue.
Main Duties: Applies the procedures of general cashier, accept cash, approved credit cards, travellers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP Makes the update of the profiles, complete all daily tasks laid out in the Reception Check-lists. Co-ordinates with housekeeping the room status such as check out, sleep out, rooms found vacant, double beds, VIP etc. Qualifications: Excellent in communications Computer Literate Customer service Interpersonal skills Knowledgeable in Opera system. Minimum of 1-2 years work experience in the same position in hotel industry.
Scope of Work: To carry out the efficient operation of the Reception/Cashiering function in accordance with hotel standards and company policy. Job Responsibilities: 1. To greet smile and welcome all guests to the hotel. 2.To provide an efficient and friendly check-in and check-out according to company standards. 3.To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. 4.To inform all relevant departments regarding special guest requests. 5.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction. 6.To be fully aware of hotel room rates, availability, promotions, services and facilities. 7.To take reservations for accommodation according to company policy. 8.To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries. 9.To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 10.To ensure that telephones are answered quickly and efficiently following company standards. 11.To inform guests of the facilities