JOB ROLE A Reservation clerk is responsible for offering excellent customer service, options, and other solutions to meet Guest needs. Specifically, Responsible for all the reservation requests, assigned available rooms. Ensure to take all guests’ details, payment options and respond to guest with confirmation letter. JOB RESPONSIBILITIES · Optimal use of all distribution channels and booking engines, e.g. Booking.com, Expedia, Tour Operators, Sales Department, etc. · Ensure that the telephone reservations are handled and confirmed promptly in a professional manner · Efficient in maintaining the standard of quality and services · Improve service to the Guests through efficient and diplomatic handling of any situation involving the Reservation Department · Establish an efficient method in coordination to all related departments, with particular
Scope: The incumbent for this position is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email. Responsibilities: To represent the company by following the standard operating procedures set by the organization Proactively sell and upsell all products and services within the property. Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
Reporting to the VP F&B Strategy & Development EMEA, the role is responsible for supporting the EMEA F&B Development, Openings & Operations team, Managed Estate Hotel GMs and Hilton owners’ representatives to source strong commercial F&B solutions with world class third party F&B operators and brands. The role also supports the F&B regional directors to source solutions for our properties where there are opportunities to convert existing challenging areas of the hotel property into commercially driven F&B areas. The role will also involve close liaison and collaboration with F&B Brand Services, Architectural and Development team, Hilton Brand teams, Legal and Finance departments to create best in class F&B partnerships and solutions for all the hotels in the managed estate. On occasion support is required for our franchise hotel owners to provide innovative solutions for the properties. Having strong F&B experience globally will help in identifying good third-party operators, best in class F&B brands in order to create F&B destinations in all our Hilton Hotel brands. The role requires someone who is dynamic, flexible, able to work independently and can drive a best in class deal that is commercial, relevant for the property and will bring the owners a return., The cand
Duties includes but not limited to: To manage 6-8 bedrooms property, currently with 6 maids and 4 drivers. With managerial or supervisory experience, who is hands on and can work alongside the team members. From similar Household or hotel background. English Language is essential and Arabic is advantageous Females candidates only. No preference on nationality. 6 working days per week. All meals provided. Location is Dubai. (Nad Al Sheba)
Night Clerk’s responsibility is to man the reception of the Bear Grylls Explorers Camp overnight while guests are on site. Also to answer guest enquiries and attend to their needs, report any unplanned issues to the camp manager. Specific duties and responsibilities includes but not limited to: Assist guests during their stay at camp. Help clients enjoy a safe and friendly environment. Complete fault reports and incident forms when necessary. Become familiar with, and work in accordance to, the company’s policies and procedures. Administer first aid when required and ensure proper records are kept of all incidents and treatment given. Serve customers in a polite, respectful manner. Restock consumable items and complete stock checks. Carry out safety inspections and ensure the safety and wellbeing of all clients. Maintain the cleanliness of company properties and vehicles. Be a role model to all other staff members. Be aware of all emergency procedures. Be polite and professional at all times upholding the reputation of the company.
Job Summary Senior Bear Grylls Course Instructor responsibility is to lead and instruct Bear Grylls Survival Courses, via ferrata and zip line tours and other adventure activities with children and/or adults at the company’s permanent camps or temporary bivouacs in accordance with the company’s standard operating procedures. Specific Duties includes but not limited to: Lead adventure activities for the company’s clients, both inside and outside the company’s adventure camps, in consultation with the senior management team. Take the lead role in delivery of Bear Grylls Survival Courses. Select suitable instructors, with the support of senior management, to deliver Bear Grylls Survival Courses. Provide ongoing training and support to instructors working on the Bear Grylls Survival Courses. Regularly inspect anchors and other permanent or temporary installations used during the Bear Grylls Survival Courses.
Adventure Assistant / Storekeeper responsibilities is to man the reception of the Bear Grylls Explorers Camp overnight while guests are on site. Also answer guest enquiries and attend to their needs, report any unplanned issues to the camp manager. Specific responsibilities includes but not limited to: Assist guests during their stay at camp. Help clients enjoy a safe and friendly environment. Complete fault reports and incident forms when necessary. Become familiar with, and work in accordance to, the company’s policies and procedures. Administer first aid when required and ensure proper records are kept of all incidents and treatment given. Serve customers in a polite, respectful manner. Restock consumable items and complete stock checks. Carry out safety inspections and ensure the safety and wellbeing of all clients.
SCOPE The Pool Cleaner is responsible to maintain the smooth operation as well as the daily and monthly maintenance of Pool as per the job routine. DUTIES/ RESPONSIBILITIES · Maintain clean water conditions in all maintained pools and water features · Competent with managing water quality and water chemistry to public facility standards · Perform required water test as required by municipality regulations · Perform preventative maintenance on all pool areas · Perform maintenance in common water filtration systems and circulation equipment, i.e., pumps, blower’s plant rooms ·
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: To ensure that all outlet reports, schedules, standard recipes, menus, food presentation photographs and correspondence are completed in liaison with the Executive Chef, Executive Sous Chefs and Jr. Sous Sous Chef in an accurate and punctual manner. To develop menus and "specials" which meet the needs of the target market and are in line with the operating concept for the restaurant. To develop menus and set standard recipes (as per SOPs) which allow the restaurants to run at an acceptable food cost, thereby satisfying guest needs and expectations. To have a complete understanding of, and adhere to the company’s policy relating to fire, hygiene and safet
Purpose: The Residence Executive is the point of contact for all owners and tenants of the Residences at Palazzo Versace and is responsible to maximize revenue through pro-active selling of all a la carte services, handling all enquiries in a friendly and effortless manner, always striving to exceed expectations and adhering to the Palazzo Versace Brand Standards and providing the highest standards of service levels. Responsibilities: Establishes direct communication with all Residents and is a continuous source of information and assistance for them Daily interaction with the Residents via E-mails, telephone calls, portal management and personal interactions Acts as the person liaising and handling queries and requests directly with the Residents for concerns and for necessary follow ups Ensure that Residence reception desk is manned at all times, as well as operationally prepared a
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: The primary responsibility of a guest service center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest inquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications: A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Must be Arabic speaker.
Scope Of Work: Under the general guidance of the Chief Engineer ensure the smooth operation and efficiency of the Engineering Department. To direct, control, co-ordinate and participate in all areas and activities of the department and to ensure that the hotel standards of service and cleanliness are maintained at all times. Job Responsibilities: 1. Maintain tight control of daily supply of general items and spot check the usage of these items to prevent wastage/pilferage. 2. Coordinates with Purchasing Department on market price comparison and testing of new products to be purchased. 3. To liaise daily with: - Front Office on daily arrival and departure patterns for proper allocation of work especially during high season. - Housekeeping on house maintenance. - Food & Beverage on preparations for banquets and conventions, etc., in order to maintain our standard of safety to its highest level. 4. Recommends changes or more efficient use of mechanical equipment, tests numerous products and equipment, new and those in use, to determine adaptability and suitability. 5. To make recommendations where necessary to upgrade systems within the Engineering Department. 6. Maintain the Equipment Data Card System Records for all the equipment within the hotel in order to safe guard all warranties, vendors, costs details and history. 7. Maintain the Preventive Maintena
Job Summary Directs, Manages and organises the all activities of the restaurant to maintain high standards of food and beverage quality, service and marketing which maximises profits through outstanding customer service. Be accountable for the inventory, organisation and on-going training of the entire service staff. The Restaurant Manager is responsible and accountable for (but not limited to) the following: Functional and Technical: Lead and implement all necessary tasks to service F&B according to the Standard Operating Policies and Procedures (SOPP). Execute new updates and make amendments to the SOPP when needed; Plan, direct, assign and delegate responsibility and authority for all functions of operation which meets the daily needs; Evaluate and develop processes to maintain and improve performance and productivity; Effectively manage the restaurant with an ownership mentality within the policies and guidelines of the compan
General Manager – Design-led, lifestyle apart’hotel – New opening. Job precis: We are seeking an experienced General Manager for this well-located, upscale lifestyle apart’hotel opening in Munich, Germany next year. The General Manager will be instrumental in opening the hotel, building the team, ensuring the commercial and operational success of the hotel and putting it on the map as a cultural hub in the Munich area. This is a hands-on management role and will be fully accountable for the P&L. Lifestyle hotel General Management experience is preferred. Job advert description: About the role Lead and manage the hotel departments and teams. Oversee the day-to-day running of the hotel. Create and implement standards of service throughout the hotel. Drive the hotel sales, marketing, revenue and distribution strategy. Oversee, direct and have creative input into the opening of the hotel. Be the face of the hotel with local clients and customers. Produce hotel commercial and performance reports as required.
Radisson Dubai Damac Hills is a new hotel project with a targeted opening in 4Q 2020. We are pulling together an awesome team, and are looking for appropriately skilled & experienced team members to join the pre opening team. We are a 480 room hotel ( 90 suites) overlooking the Trump Golf Course, within the Damac Hills Community in Dubai Land. To create many memorable moment for our guests, we will have 3 F&B outlets in Fire Lake Grill restaurant, Larder- our all day diner, a Pool Bar, & 5 meeting rooms. To help our guests unwind, a Spa, a 25m swimming pool & a well equipped Gym await to be opened. Besides being part of a talented, & young team, you will also benefit from being part of Radisson Hotel Group ( RHG) , one of the fastest growing international chains. And one of it's core beliefs is, "We Grow talent, & Talent Grows Us." We look forward to seeing your interest in being part of the exciting journey ahead! Key Responsibilities Recruitment of 50 junior team members who are the remaining talent to be selected for the pre opening phase 1 strength of 80. Other management identified, and or on board already Oversee establishment of department SOP's , & administrative work - visas, job references etc Smart management of HR related costs - housing, recruitment, team meals, benefits Organise & drive the o n boardi
Our Client is looking for a Project Manager -Health Care division for a reputed Client in the GCC region. Applicants must have experience in handling large inventories of high-end health care facilities of International standards. Ideal candidate must have worked as Hotel Manager / GM of reputed hotels with relevant experience in Contract catering segment Applicants must have at least 20 plus years of relevant experience.
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests • Practice good customer relations and attend to customer complaints and queries satisfactorily • Ensure the Outlet is set-up for service and supervise for a smooth operation • Direct and supervise the service team to ensure that all duties are performed as per standards • Ensure that all colleagues have received adequate training to perform their duties • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques by exceeding guest expectations and to increase revenue Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a
General Manager As Restaurant General Manager, you will be required to run the restaurant to its highest profitability, working closely with the owners and following the budget agreed. You will be assisted by the Assistant Manager and Supervisor to provide excellent customer service, exceeding guest’s expectations. Profile · Anticipation & reactivity · Food and beverage knowledge and Customer care skills · Attention to details · Ability to work under pressure · Initiative and ability to handle a complex and multifaced role · Fluent in English · Motivational skills Primary Responsibilities · To ensure and perfect relationship and smooth collaboration with the kitchen team and the FOH Team
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service. As an Assistant Director of Food & Beverage / Assistant Food & Beverage Manager, you are responsible to assist the Director of Food & Beverage / Food & Beverage Manager for the short and long term planning and the management of the food & beverage operations in the front and heart of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as: • Monitor guest feedback in relation to service, products and promotions and review according with the Director of Food & Beverage / Food & Beverage Manager • Oversee all the training activities of the Food & Beverage Department in conjunction with the Employee Development Department • Review and control the weekly payroll and overtime sheets for all the Food & Beverage outlets and monitor according to the budgets established • Consult all outlet managers on operating requirements and quality standards • Be proactive during service peak times maintaining a highly visible profile in outlets • Confer with the Director of Food & Beverage / Food & Beverage Manager on reports, forecasts, budget, marketing plan, festivals and special promotions • Keep abreast of competitive trends, new pr
We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an A/C Technician you are responsible to install, service and repair temperature and air quality control systems and your role will include key responsibilities such as: • Repair, maintain and provide technical attention to all electrical and mechanical refrigeration systems of the hotel - freezer, fridges, ice makers, fan coil units, chiller, etc. • Maintain preventively all air-conditioning and refrigeration systems within the hotel • Check on performance of refrigeration systems and components • Verify all door closing systems on walk in coolers / freezer (door gaskets / latches) • Check and maintain all defrosting systems and automation of ice makers • Work on maintenance requests from all departments • Ensure routine cleaning of fan coil units and air-handling unit filters • Check on performance of air-conditioning and chill water systems • Cooperate with all engineering colleagues in detention of failures of air-condition and refrigeration system and function set up • Strict control on venting of CFC’s to atmosphere • Overhauling of air-condition / refrigeration equipment and systems • Check all refrigeration and oil levels and control of major repairs • Cooperate and inform Engineering Storekeeper on purch