Permanent Hotel Service Vacancies & Careers

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NEW

Assistant Guest Relations Manager

Hilton Dubai, AlHabtoor City LLC

Dubai
Recently

Unspecified

We are looking to hire an Arabic Speaker Assistant Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable staying Al Habtoor City Complex, Dubai, UAE. * Provide upscale guest service experiences for clients throughout their stay * Ensure clients are properly greeted upon their arrival * Monitor daily bookings and ensure assigned rooms are prepared prior to check-in * Coordinate luggage collection and storage * Oversee check-in and check-out procedures, including reservations and financial transactions * Promptly address guests requests, like in-room dining * Actively listen to and resolve complaints * Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns * Inform clients of our hotel services, including breakfast and dining options

NEW

Cluster Reservations Agent

The First Collection- Business Bay

United Arab Emirates
Recently

Unspecified

The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business. * Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores. * Answer guest inquiries about hotel services, facilities and hours of operation. * Enter reservations into the computer according to standard operating procedures. * Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.

Telephone Switchboard Operator

Cristal Abu Dhabi

United Arab Emirates
Posted 2 days ago

Unspecified

Diploma/degree in the hospitality field 2 years experience inRooms or related professional areas within the hotel. To respond to all guest calls in a professional manner to be able to give up-to-date and accurate information on the hotel and the hotel services in a professional and friendly manner. Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded. Maintains effective communication with all related departments to ensure smooth service delivery. To handle every query in a polite and courteous manner. To ensure total guest satisfaction by ensuring message taking is correct. Ensures any faults or modifications are reported to the supervisor. Ensures guests are greeted upon calling to the correct standard. Maintains up-to-date knowledge of the hotel and local services.

NEW

Telephone Operator

Fraser Suites Dubai

Dubai
Recently

Unspecified

REPORTS TO:DutyManager Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Takes and distributesmessagesfor guests, provides information on guest services, and answers inquires about public hotel events. 1. Answers incoming calls. 2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. 3. Places outgoing calls. 4. Receives guest messages and deliver the same to the guest. 5. Logs allwake-upcall requests and performs wake-up call services. 6. Provides information about hotel services to guests. 7. 8. Provides paging services for hotel guests and employees. 9. Knows what action to take when an emergency call is required. 10. 11. 12. Followingtelephone etiquette(! Must read). 13. 14.

NEW

Reservations Agent- Female

Two Seasons Hotel and Hotel Apartments FZ-LLC

United Arab Emirates
Recently

Competitive salary and benefits

1.2Sort all the correspondence in the order of priority and process the Reservation to the set standard. 1.4Attends to enquiries, complaints and requests regarding reservations. 1.5Maintains established filing systems of all correspondence 1.6Ensure that all the reservations requests are processed and confirmation and or Cancellation request faxes or emails are sent within 24 hours period. 1.7Organizes visa request for the hotel guest as per hotel policy. 1.8Answers complaints regarding reservation and refer any problems to the immediate superior on duty. 1.9Answers inquire and / or promote hotel services and facilities. Answer questions on the rates, promotions and room types availability. 1.10Access the GDS/CRS/TPI regularly and input these reservations into the system. 1.11Follows established procedures to process all room reservations, rates,

PREMIUMNEW

F&B Host/hostess

Rixos Saadiyat Island Hotel

Abu Dhabi
Recently

Unspecified

-Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code - Restaurant reservation procedures - Daily house count, arrivals, departures, VIPs - Scheduled in-house group activities, locations and times - All department policies / service procedures 1.1.3Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. 1.1.4Communicate reservation /cancellation changes to management as they arise throughout the shift. 1.1.5Monitor the preparation of own assignments, ensuring compliance to departmental standards. 1.1.6Ensure that all menus, check folders are cleaned and in sufficient quantity. 1.1.7Ensure that the hostess stand is cleaned and organized.

PREMIUMNEW

Guest Service Agent

Sheraton Grand Hotel Dubai

United Arab Emirates
Recently

Unspecified

To provide our guests with an on brand personalized arrival and departure experience. To ensure guest ledgers are well controlled. To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency. Ensure that services provided are in harmony with our Sheraton core values. Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay. Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival. Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out. Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).

NEW

Sales Manager

The Nautilus Maldives

Maldives
Today

Service Charge + 2 RnR allowance

Share in our philosophy. Join the team at The Nautilus. The Nautilus is a multi-award winning, ultra-luxury bohemian hideaway in the Maldives. A highly personalized, immensely private island resort with just 26 beach and ocean houses and residences, where every experience is tailored to our guests. Where nothing is fixed and anything is possible. Where our guests are free to set their own beat; free to do and to be as they please. Objective Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Strengthen the hotels position in key feeder markets. Key Tasks andResponsibility

Waiter / Waitress - In Room Dining

Hyde Dubai

Dubai
Posted 9 days ago

Unspecified

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade. Hyde Hotel Dubai Business Bay, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa the tallest building in the world. Hyde Hotel Dubaiwill feature three incredible culinary experiences including the Mediterranean concept,CleoMediterrneo, contemporary Japanese fromKatsuya, hand-crafted burgers fromHudson Tavern.

PREMIUMNEW

Hostess (Spanish/ French/ Russian/ Italian Speaker)

Palazzo Versace Hotel Dubai

Dubai
Recently

Accommodation, Transportation, Meals, Medical Insurance

* Punctual at work, smile and enthusiastic. * Represent the outlet with a genuine smile and greetings at the reception. * Well groomed as per company standards throughout the shift. * Display friendly and pleasant attitude towards guests and colleagues. * Follow proper payroll and uniform procedures. * Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room. * Open the restaurant for business at the prescribed time each shift. Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set. * Pick up the daily menus and insert them properly in their covers. * Inspect every menu and list to ensure their immaculate condition and appearance.

PREMIUMNEW

Front Office Supervisor

Sheraton Grand Hotel Dubai

United Arab Emirates
Recently

Unspecified

To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay. Follow and implement Sheraton Grand Brand Standards/Guidelines. To effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency. Ensure all FO KPIs goals are all in control and achieved Ensure that services provided are in harmony with our Sheraton core values Assist the Front Office Manager and the Assistants with the daily Operations. Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team. Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups.

FEATUREDNEW

Waiter/Waitress

Taj Hotel and Resorts

Dubai
Recently

Unspecified

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to theart of Indian hospitality. Tajnessis the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic traditionand innovation, a culture we invite you to grow with. Explore opportunities that align with your current skillset and become a part of our diverse community of Exoticansdedicated to delivering quality experiences.

FEATUREDNEW

IT Executive

Taj Hotel and Resorts

United Arab Emirates
Recently

Competitive

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic traditionand innovation, a culture we invite you to grow with. Explore opportunities that align with your current skillset and become a part of our diverse community of Exoticans dedicated to delivering quality experiences.

FEATUREDNEW

Speciality Outlet Manager

Park Rotana and Park Arjaan

Abu Dhabi
Recently

Competitive

Job Description We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service. • Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times • Conduct regular training sessions with the assigned team in line with the departmental SOP's • Evaluate the performance of the assigned team and initiate internal development and promotions • Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours • Handle the welcome and seating of arriving guests with the assistance of the Hostess

FEATUREDNEW

Florist Supervisor / Florist

ERTH, Abu Dhabi

Abu Dhabi
Recently

Unspecified

Job Role You will be responsible for all the floral decoration requirements are executed through proper management of staffing and materials. Job Responsibilities Makes the weekly order for the flowers needed in the Hotel operations Orders new flowers, in consultation with the Floral / Events Manager when needed. Also orders other needed equipment Ensure that the quality and freshness of plants and flowers receive according to the standard required Refresh the flowers in the club areas according to the established schedule Make all floral arrangements according to the needs of the hotel Ensure that the cleanliness of the flower shop is kept neat at all times Ensure that flowers are competitive Maintains the flower arrangements in the Hotel premises Requirements Minimum 3 years experience in 5 Star Hotels in a similar role

NEW

Reservation Manager

Anantara Salalah Resort

Salalah
Recently

Competitive

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs.

NEW

Front Office Team

Wyndham Grand Manama

Manama
Recently

Unspecified

The Front Office Team is responsible for assisting Front Office Management while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Team Member Should * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings.

FEATUREDNEW

Team Leader - Guest Services

The Cove Rotana Resort

Ras Al-Khaimah
Recently

Unspecified

Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities Maintain and update guest history profiles through the Opera guest profile system

FEATUREDNEW

Sous Chef - Oriental Kitchen

The Cove Rotana Resort

Ras Al-Khaimah
Recently

Unspecified

We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Supervise the main / outlet kitchen in the preparation and presentation of all food items in accordance with the hotels SOPs and standardized menu guidelines Monitor regular standards of production to ensure highest level of quality Monitor all aspects pertaining to the control of the hotels food cost Participate in the drafting of concept ideas and menus for all special events and functions while encouraging all employees to put forward their ideas and utilizing them wherever practical Ensure HACCP standards are implemented and follow the appropriate hygiene standards as per Municipality requirements at all times

FEATUREDNEW

Demi Chef de Partie (Sushi, Asian and Western cuisine)

Park Rotana and Park Arjaan

Abu Dhabi
Recently

Competitive

Job Description We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. • Support the Chef de Partie or Sous Chef in the daily operation and work • Work according to the menu specifications by the Chef de Partie • Keep work area at all times in hygienic conditions according to the rules set by the hotel • Control food stock and food cost in his section • Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites • Follow the instructions and recommendations from the immediate superiors to complete the daily tasks • Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques

PREMIUMNEW

Concierge Agent

Sheraton Grand Hotel Dubai

United Arab Emirates
Recently

Unspecified

The concierge at Sheraton Grand Hotel, Dubai serves as a Hub Help Desk that provides our guests with guidance throughout their stay. Our concierges are the ultimate creators of the guests experiences and by using their passion to serve they will play a vital role in our GSS being a factor of satisfaction and as a result building loyalty beyond reason. Concierge services will be provided in harmony with Sheraton Core Values (warm, Connecting, community). Ensure that services provided are in harmony with our Sheraton core values Ensure that our guests receive an on brand arrival/departure experience. Acknowledge and recognize Loyalty members. Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection

FEATUREDNEW

Sales Executive

Park Rotana and Park Arjaan

Abu Dhabi
Recently

Competitive

Job Description We are currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Sales Executive you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance and supervision. • Maintain a high level of exposure for the hotel through direct sales • Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts' managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity • Implement and execute all sales objectives and action plans to reach and exceed targets set • Solicit and serve transient and group business and meetings

FEATUREDNEW

Night Auditor

Park Rotana and Park Arjaan

Abu Dhabi
Recently

Competitive

Job Description We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. • Read Night Auditors Logbook for any instructions from the Income Auditor • Verify approvals for complimentary rooms, late checkouts with no charges and day use room charges • Print business call journal and ensure that all long distance calls and faxes are supported with Business Calls Authorization voucher • Verify guest ledger charges from concessionaires with their summary • Verify room rate variance report, post room and tax for the day • Print 'Revenue Report today Gross and Budget' and split service charge and tax for room revenue

FEATUREDNEW

Hotel Animator

The Cove Rotana Resort

Ras Al-Khaimah
Recently

Unspecified

Job Description We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward. As a Hotel Animator you are responsible to organize and carry out all sports and leisure activities in the resort ensuring every hotel guest' stay will become a memorable experience. Perform all daytime outdoor activities (e.g. Aerobic exercise, Yoga, morning stretching, group activities, Aqua gym, Volleyball, team building) in accordance with the agreed animation schedule Organize evening entertainments in Hotel Restaurants and outdoor areas (e.g. Bingo, Karaoke, Quiz, Group interactions, evening event show) Create a dynamic, warm, welcome and a friendly atmosphere and encourage guests to join the hotel activities

PREMIUMNEW

Multi-Property Marketing Executive (Social media) Arabic Speaker

St. Regis Saadiyat Island

Abu Dhabi
Recently

Unspecified

Responsible for managing the day-to-day activities for social media channels such as Facebook, Twitter, Tripadvisor, Yelp, FourSquare, Snapchat, etc, while helping to pull-through overarching strategy and implementing tactics within those aforementioned social media channels. Work with Hotel Operations to understand key satisfaction drivers, help address problem experience and contribute to solutions that will enhance the hotels reputation in social media channels. Manage active and engaged communities around a defined topic or topics by creating and executing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility, customer satisfaction, engagement and advocacy.

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Related Jobs

Assistant Guest Relations Manager

Cluster Reservations Agent

Telephone Switchboard Operator

Telephone Operator

Reservations Agent- Female

F&B Host/hostess

Guest Service Agent

Sales Manager

Waiter / Waitress - In Room Dining

Hostess (Spanish/ French/ Russian/ Italian Speaker)

Front Office Supervisor

Waiter/Waitress

IT Executive

Speciality Outlet Manager

Florist Supervisor / Florist

Reservation Manager

Front Office Team

Team Leader - Guest Services

Sous Chef - Oriental Kitchen

Demi Chef de Partie (Sushi, Asian and Western cuisine)

Concierge Agent

Sales Executive

Night Auditor

Hotel Animator

Multi-Property Marketing Executive (Social media) Arabic Speaker

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