Power International Holding
* Manage the performance management, career progression and activities of direct reports by setting annual objectives, identifying training opportunities, mentoring, coaching and providing constructive feedback to improve their performance. * Act for the achievement of the customer expectations and performance targets of the department. * Work towards "go the extra mile" and deliver exceptional customer service, not just the minimum acceptable. * Report and communicate on all pertinent matters affecting guest service and hotel operations. * Coach the team so they can see how to meet the short term and longer-range plans of the business. * Support through the daily management activities of the company's and brands values and culture. * Close work with leaders in the team to support other team members and ensure they have a strong sense of direction.