Guest Service Officer - Reservations - (Arabic Speaker-Female)Hyatt Centric Jumeirah DubaiDubaiRecentlyUnspecifiedYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservations department within the Rooms Division. Diploma/qualification in Hospitality or Tourism Managementmore
Guest Services Officer - Front Office (Arabic speaking)Hyatt Regency Dubai Creek heightsUnited Arab EmiratesRecentlyUnspecifiedYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservations department within the Rooms Division. Diploma/qualification in Hospitality or Tourism Management Arabic speaking is essentialmore
Guest Service ExecutiveEmbassy Suites by Hilton Old Town DohaQatarRecentlyUnspecifiedBe part of an exciting pre-opening, the first Embassy Suites by Hilton in the Region! A Guest Service Executive ensures that our Guests receive an exceptional experience from check-in through check-out. What will I be doing? As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel, and the various hotel departments. Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability, and making decisions that are in the best interest of the hotel. Assist Reservation Agents and other departments with any questions or requests Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolutionmore
PREMIUMGuest Service AmbassadorJW Marriott Marquis DubaiDubaiRecentlyCompetitiveJob Category Rooms & Guest Services Operations Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates Schedule Full-Time Located Remotely? Relocation? Position Type Non-Management Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.more
Guest Service ExecutiveMeydan Hotels and HospitalityDubaiRecentlyUnspecified* Ensures efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services * Builds relationship with guests to delight and gain loyalty. * Meets and greets all guests on arrival and in-house guests. * Ensures all interaction with guests is handled professionally and care adhering to hotels policies and procedures. * Be well verse with the daily arrival and the type of guests arriving. * Assists with registration and to get full details required from guests. * Escorts VIPs, long staying guests, regular guests and other guests who need assistance to their rooms. * Performs In-room check-in as appropriate. * Ensures all amenities are in room prior to guest arrival.more
Guest Services VIP Manager, Luxury Five Star Hotel, SingaporeSpayseSingaporeTodayUp to US$43200 per annumSalary up to SGD 5000 per month, ($3,600 per month) We are looking for a Guest Services VIP Manager to look after the all guest services and VIP clientele for a luxury five-star hotel in Singapore. Things you will be doing as the Guest Services VIP Manager * Reports to the Director of Rooms * Responsible for the running and Guest Services and VIP's * Managing and mentoring the team * Managing the customer expectation * Undertaking regular brand standard checks * Communicating with other HODS * Ensuring all aspects of guest engagement are managed and developed and surpassed * Have experience as a Guest Services Manager within a luxury five-star property * Having worked in at least two continents * Have excellent knowledge of the luxury market * Have the ability to engage anyone and everyone * Have great oral communication * Have team management skillsmore
Guest Service ManagerLILY HOTELS-Maldives - Dhonakulhi IslandMaldivesRecentlyAttractive package + Monthly Service ChargeWe are looking for a motivated Guest Service Manager to ensure guest expectations are exceeded for all guests staying at the hotel. Lily Hotels Pvt Ltd. counts almost 27 years of experience in operating resort properties in the Maldives and gaining confidence in the international market. The numerous awards won by both the properties (Hideaway Beach Resort & Spa, Lily Beach Resort & Spa) managed by the company are evidence to the success of the company. We are committed to dynamic growth and service excellence build upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests, employees and other stakeholders expectations. We feel pride in making efforts to position the Maldives through new concepts and facilities. * Works with supervisees to put processes in placemore
Guest Services RepKhamas Hospitality GroupUnited Arab EmiratesRecentlyAs per UAE labor lawKhamas Hospitality is a boom in hospitality sector is a boom in the tourism industry. For its part, Khamas Group has utilized its management prowess in the promotion of the local tourism industry, by maintaining spa and wellness centers, entertainment holes, and restaurants * POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.more
FEATUREDTeam Leader - Guest Services (German Speaker)The Cove Rotana ResortRas Al-KhaimahRecentlyUnspecifiedWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities Maintain and update guest history profiles through the Opera guest profile system Review and prepare next days arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activatedmore
FEATUREDGuest Service AgentDUKES THE PALM, a ROYAL HIDEAWAY HOTELUnited Arab EmiratesRecentlyUnspecifiedElegance and exclusivity in one of the most thrilling areas of Dubai Located in the exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies each of the 279 rooms and suites to each of the 285 apartments. Next to a magnificent private beach, the hotel compliments its rooms with exclusive service, including impressive restaurants where guests can enjoy extraordinary dishes and authentic flavours, from the award-winning Khyber restaurant to the iconic Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th floor, as well as an innovative Kids Club for the youngest members of the family.more
PREMIUMGuest Service RunnerLe Royal Meridien DohaDohaRecentlyCompetitiveJob Category Rooms & Guest Services Operations Location Le Royal Méridien Doha, Place Vendome, Lusail, Qatar, Qatar Schedule Full-Time Located Remotely? Relocation? Position Type Non-Management Test beepers and radios to ensure communications equipment works properly. Place requested items such as rollaway beds and refrigerators in guest rooms. Deliver extra towels, bathrobes, and other items to guest rooms. Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo. Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms. Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms. May deliver food, beverage or other amenities and assemble orders to go.more
PREMIUMGuest Service AgentSheraton Grand Hotel DubaiUnited Arab EmiratesRecentlyUnspecifiedTo provide our guests with an on brand personalized arrival and departure experience. To ensure guest ledgers are well controlled. To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency. Ensure that services provided are in harmony with our Sheraton core values. Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay. Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival. Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out. Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).more
FEATUREDGuest Services AgentThe Westin DohaDohaRecentlyCompetitiveJob Category Rooms & Guest Services Operations Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar Schedule Full-Time Located Remotely? Relocation? Position Type Non-Management Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.more
FEATUREDGuest Service AgentRove HotelsUnited Arab EmiratesTodayUnspecifiedBorn in Dubai, Rove Hotels is a joint venture between Meraas Holding and Emaar Properties PJSC. Rove hotels is an award-winning lifestyle hotel brand, offering well designed hotels in connected locations. Designed for the traveller who likes to explore without borders, receive fuss-free service and some touches of local culture. Rove Hotels defines a new niche in the ever-evolving global hospitality sector. At Rove Hotels we create exciting adventures and memorable experiences. This is who we are Rovesters (thats you!) who guide our Rovers (our guests) to explore without borders. We live, breath and reach out in a fun and casual yet professional approach, driven and inspired daily by our Roveprint the Rove Brand DNA! This function is to delight our Rovers at all stages and to maintain a consistently high standard of customer service throughout the shift.more
Guest Service AgentYas Plaza HotelsAbu DhabiRecentlyUnspecifiedThe objective of this role is to increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service by welcome arriving guests, register details for check-in, collects all charges in a friendly manner. Anticipating guest needs and exceeding expectation, in line with the hotels guidelines and service concepts. Maintains a clean and efficient working space at all times. Performs other clerical tasks delegated by the Service Managers. Key Responsibilities * Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure * Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomedmore
PREMIUMNight Guest Service AgentSheraton Grand Hotel DubaiUnited Arab EmiratesRecentlyUnspecifiedTo provide our guests with an on brand personalized arrival and departure experience. To ensure guest ledgers are well controlled. To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency. Ensure that services provided are in harmony with our Sheraton core values. Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay. Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival. Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out. Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).more
Guest Service Manager – German SpeakingSun SiyamMaldivesRecently$12,000 per annum service chargeTo liaise with the Front Office Manager and the Management, all guest related matters that need to be followed. Insure standard of hospitality is respected and duly followed by the GRO. Make sure the service offered is always courteous, with full communication in Front Office, and other departments.more
Front Office SupervisorSun SiyamMaldivesRecently$9,000 per annum service chargeUnder the general direction of the Asst. Front Office Manager / Front Office Manager oversees and direct all aspects of Front Office operations. To provide at all times an excellent guest service, maintaining high standards and consistency of outstanding customer service, monitoring of all Front Desk-related task, supervising and coaching the team.more
Chef de Partie - Peruvian,Chinese or Thai CuisineHyatt Regency Dubai Creek heightsUnited Arab EmiratesRecentlyUnspecifiedWe believe in a positive working environment where we can freely express our curiosity for gastronomy. Bring your mastery of Peruvian,Chinese and Thaiculinary art form to our high-altitude outlet. - To assist in ensuring that culinary employees deliver the brand promise and provide exceptional guest service at all times. - To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests. - Ensure that employees follow all hotel, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.more
Assistant Manager - Godiva CafeRixos Premium DubaiDubaiRecentlyUnspecifiedRixos Premium Dubaiis searching for a reliable, innovative assistant restaurant manager (Godiva Café) to supervise operations at our bustling Coffee shop * Assists in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; * Actively participates in Employee Relations activities and programs * Ensures high quality guest service in his/her area * Maximises revenue by effective table management * Engages in guest interaction in a sensitive and appropriate manner, creates personalized experiences, establishes a network of regular guests and keeps relevant and accurate records * Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur * Experience in a similar position * Russian Language is a mustmore
PREMIUMRoom AttendantRixos Holding Group.DubaiRecentlyUnspecifiedRixos Premium Dubai is looking for a reliable and friendly Room attendant to join our Housekeeping Team in order to provide superb guest service to our guests. * Greeting guests and responding to queries. * Changing bed linen and making beds. * Replacing used towels and other bathroom amenities, such as shampoo and soap. * Sweeping and mopping floors. * Vacuuming carpets. * Dusting and polishing furniture. * Emptying trash containers and ashtrays. * Cleaning public areas, such as corridors. * Reporting any technical issues and maintenance needs. * Updating status of guest rooms on assignment sheet. * Returning and restocking cleaning cart at shift end. * High school diploma, preferred. * Previous guest service and/or housekeeping experience. * Experience using industrial cleaning equipment and products. * Flexible working hours.more
FEATUREDHead BartenderEmirates PalaceUnited Arab EmiratesRecentlyUnspecified* Perform all necessary tasks to service beverages according to hotel standards * Monitor daily the bar counter set up and ensure that mise en place and any other required ingredients and equipment are prepared * Ensures that all beverages are fresh and of good order to be served * Create new mixed drinks and cocktails for promotional activity and menu * Carry out monthly inventories * Create wow moments to surprise and delight guests in the restaurant * 2 years experience as Head Bartender in a high-end bar with highest level of service or within a luxury hotel / resort is preferred * Holds a diploma / degree in hospitality or a vocational training in food and beverage * Ability to understand guests' needs and to deliver superior exceptional guest experience * Familiar with all types of wines, liquor and cocktails * Creative, innovative and guest-service focusedmore
FEATUREDBar ManagerVelaa Private Island MaldivesMaldivesRecentlyUnspecifiedManages the daily operations of the Resort bar with focus on customer engagement. Demonstrates a high degree of Velaas culture and service standards awareness. Organizes and plans the Food & Beverage events in accordance with guidelines from F&B Management. Assists in budget preparation and expense management activities. Analyzes guest concerns and recommend corrective actions. Trains and coaches the team in service standards, F&B knowledge and leads by Minimum of 3 years experience in a similar role at a high-end five-star luxury hotel/resort. Excellent knowledge in Bar terminology, standard recipes and garnishes. Excellent knowledge of wines and spirits. Excellent organizational and multitasking skills & confident to anticipate the needs of the Department. Possess outstanding guest service skills striving to exceed guests' expectations.more
Director of Health and WellnessRecroutonsUnspecifiedRecentlySalary equivalent to €98000 p.a. NETT or $98000 p.a. NETT is offeredDirector of Wellness A famous, international, super luxury, health and wellness resort hosting the most discerning International clientele requires a highly experienced leader in the field of holistic health and well being. This role will suit a candidate with experience from leading, International Health, Wellness and Medi Spas and the ability to lead a team of Medical, Health and Wellness practitioners. It is not a Spa Director role. * The management of all aspects of the retreat and the guest's health and treatment programs * Provide solutions and treatment plans and healing therapies for detox, stress and mindfulness * Maintaining and enhancing superior standards of operation * Lead a team of practitioners including Physiotherapy, Yoga, Pilates , Naturopathy * Working with a team of Medical practitioners providing specialist health caremore
Duty ManagerVilla Hotels & Resorts - CatererGlobalMaldivesTodayFrom $10,000 to $12,000 per annumManage daily hotel arrivals and departure Ensure staffs attend on time to the duty, meal time and daily operation of Guest Service Department. Ensure daily arrival & departure handle efficiently and highest level of customer satisfaction. Ensure rooms are ready as per the standard, for the guest to occupy Ensure accurate daily arrivals guest profiles updated to PMS of hotel. Manage daily record keeping of occupancy and bed tax book with outmost accuracy Attend daily operational meeting. Motivate & manage all the staff of the reception and others under the Guest Service Department for maximum output. Ensure that a quality of service is being given by the Guest Service department in particular and the hotel in general.more