NEWCentral Reservations ManagerYas Plaza HotelsAbu DhabiRecentlyUnspecifiedTo be responsible for the efficient management of the Reservations department operations. Making sure all approved standards and policies are implemented and adhered to create a healthy working environment focusing on SOPs, people development, exceptional customer service and values. Key Duties and Responsibilities * Ensure all reservation enquires are professionally, and promptly handled within standard timelines and ensure that there is no loss of business across Yas Plaza hotels. * Cross checks and verifies all booking entries in the system and monitors email correspondences checked by Reservations Supervisor. * Conduct training to existing and new agents in the team to maintain and improve reservation selling skills. * Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction.more
NEWGuest Experience Expert- Front Desk AgentThe Ritz-Carlton, Dubai International Financial CentreUnited Arab EmiratesRecentlyUnspecified1. Entry Level 2. Perform all check-in and check-out tasks 3. 4. Inform customers about payment methods and verify their credit card data 5. Register guests collecting necessary information (like contact details and exact dates of their stay) 6. Welcome guests upon their arrival and assign rooms 7. Provide information about our hotel, available rooms, rates and amenities 8. Respond to clients complaints in a timely and professional manner 9. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs 10. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests 11. Upsell additional facilities and services, when appropriate 12. Maintain updated records of bookings and paymentsmore
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