Main Responsibilities * Ensure all staff is fully aware of any special event taking place in the hotel and Abu Dhabi daily. * Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refers requests to relevant staff to ensure customer satisfaction. * Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests interest in order to be able to answer guest requests and questions. * To assist in maintaining the LQA standards within Concierge Department.