Sheraton Grand Hotel Dubai
- United Arab Emirates
The position is very important to improve our guests arrival experience, monitor the public areas, control personal grooming of related associates, schedule properly and ensure presence of Lobby Ambassador associates when needed. Fully and directly responsible for guests profiles management in GXP and PMS prior, during and even post guests stay. Overall the position is essential to enhance and improve guest satisfaction and build loyalty beyond reason. Ensure that services provided are in harmony with our Sheraton core values Use available social media programs to reach out to our guests and obtain further information about them. Use GSS surveys to update guests profiles with useful and helpful data for future use. Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our guests.