Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * To provide effective administrative support for the department, completing all activities to the required standard, and in a timely manner. * To assist all other members of the departmentboth executives and non-executivein the performance of their professional duties, particularly by completing administrative support tasks on their behalf.
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * To provide effective administrative support for the department, completing all activities to the required standard, and in a timely manner. * To assist all other members of the departmentboth executives and non-executivein the performance of their professional duties, particularly by completing administrative support tasks on their behalf.
A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization. * The receptionist must ensure outstandingguest service skills atall times * They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented * All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately. * An atmosphere of calmness at the Front Desk must be maintained
A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization. * The receptionist must ensure outstandingguest service skills atall times * They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented * All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately. * An atmosphere of calmness at the Front Desk must be maintained
Posted 26 days ago
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Shangri-La Dubai The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities. Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubais popular beaches. The hotels 302 rooms, serviced apartments, residences and officesoffer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
Shangri-La Dubai The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities. Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubais popular beaches. The hotels 302 rooms, serviced apartments, residences and officesoffer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
Job Title: Front Office Receptionist (Russian ) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
Job Title: Front Office Receptionist (Russian ) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. * Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Be familiar with all the Front Office software required for the Front Office Receptionist. * Ensure that all hotel standards are met when serving the guests and handling information.
Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. * Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Be familiar with all the Front Office software required for the Front Office Receptionist. * Ensure that all hotel standards are met when serving the guests and handling information.
Job Title: Front Office Receptionist (German Speaking)) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
Job Title: Front Office Receptionist (German Speaking)) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
Requirements * Degree or Diploma in Hospitality Management is a plus. * Minimum 2 to 3 years work experience as Front Office Agent, within an International hotel/resort. * Prior experience working with Opera and other related systems. * Strong interpersonal and problem solving abilities and the ability to lead by example. * Fluency in English; additional languages are a plus.
Requirements * Degree or Diploma in Hospitality Management is a plus. * Minimum 2 to 3 years work experience as Front Office Agent, within an International hotel/resort. * Prior experience working with Opera and other related systems. * Strong interpersonal and problem solving abilities and the ability to lead by example. * Fluency in English; additional languages are a plus.