Sheraton Grand Hotel Dubai
- United Arab Emirates
To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay. Follow and implement Sheraton Grand Brand Standards/Guidelines. To effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency. Ensure all FO KPIs goals are all in control and achieved Ensure that services provided are in harmony with our Sheraton core values Assist the Front Office Manager and the Assistants with the daily Operations. Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team. Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups.