PREMIUMNEWF&B - Order TakerHilton Salwa Beach & Villas - DohaQatarRecently£0 - £0As a IRD/IVR -Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. What will I be doing? * Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met * Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders * Directly involved in the order taking and order placing process while dealing withguest requestsand orders, courteously, efficiently and promptly. * Be knowledgeable of all services, facilities and products offered by thehotel. * Display excellent conversation skills and selling techniques at all times.more
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