TASKS, DUTIES AND RESPONSIBILITIES PROVIDE COURTEOUS ASSISTANCE WITH VEHICLE, LUGGAGE, ROOMING AND GUEST RELATIONS · Checks the daily arrival list · Assists the guests with parking their vehicles · Assists guests with luggage to the front desk · Escorts guests to room, placing luggage in room · Inspects guest room for order and adequate supplies and informs guests of room amenities · Leaves customer room key and welcome card · Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort · Collects and returns outgoing guest laund
Elegance and exclusivity in one of the most thrilling areas of Dubai Located in the exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies each of the 279 rooms and suites to each of the 285 apartments. Next to a magnificent private beach, the hotel compliments its rooms with exclusive service, including impressive restaurants where guests can enjoy extraordinary dishes and authentic flavours, from the award-winning Khyber restaurant to the iconic Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th floor, as well as an innovative Kids Club for the youngest members of the family. In addition, this 5-star hotel is home to 7 meeting rooms and spaces for weddings and is easy to access—it’s only a 10-minute drive to the Dubai and Nakheel Mall and 20 minutes by car to the Dubai International Airport (DXB), among other places of interest. We are currently looking for a Guest Service Agent As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Ensures that the DUKES Standards of Excellence in all areas adhered to and reporting to Guest
An exciting opportunity has arisen for Housekeeping Attendant to join our team; some of the key duties and responsibilities of this role are: Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately Clean rooms and bathrooms, performing any combination of the following duties Check and report any maintenance work required immediately Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal Replenish bathroom supplies and room supplies Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times Requirements: Experience in branded 5* Hotels Available to join immediately
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel Greet and seat customers and serve them in a professional, discreet and personalized way Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests Consistently monitor quality of food & beverage being served Practice good customer relations and attend to customer complaints / queries satisfactorily <span style=" font-style: normal; fo
An exciting opportunity has arisen for a Waiter/Waitress to join our Rixos Premium Dubai and Rixos The Palm Dubai Hotels: Key requirements for this role: Pleasant and professional personality Attentiveness and patience with guests Excellent presentation skills Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment Active listening and strong communication skills Flexibility to work in shifts Education : High school diploma; food safety training is a plus Experience: Must have at least one-year work experience as a Waiter/Waitress Hands-on experience with cash register and ordering information system Languages : fluent English, will be an advantage to have Russian language skills
Change bed linen and make beds Replace used towels Sweep and mop floors Vacuum carpets Dust furniture Replenish bath care products (e.g. soap and shampoo) Restock beverages and food items in the mini-bar Clean public areas, like corridors Report any technical issues and maintenance needs Address guests’ queries (e.g. on additional services) Help guests retrieve lost items Ensure all assigned rooms are clean and tidy by the end of the shift Follow hotel security guidelines. Work experience as a Room Attendant in 4* star Hotel Experience with industrial cleaning equipment and products Good physical health and stamina Flexibility to work in shifts
Located at the East Crescent of Palm Jumeirah, MGallery by Sofitel the Palm is envisioned as the first holistic health and wellness resort in the UAE. The seven-story property features 255 rooms and suites with sophisticated fixtures and first-rate amenities, of ultra-comfort and indulgence during the stay. With its distinctive concept, we offers just not spa and beauty treatments, but various wellbeing and lifestyle packages, from proper diet & nutrition, fitness classes & health treatments, and would host certified nutritionist and wellness coach for the programs such weight loss, both for kids and adult. Fitness classes planned will include yoga, tai chi, pilates, and aerobics. Healthy concept extends to our food and beverage offers too and will serve meals and drinks that are from fresh organic ingredients, complete with live cooking stations and a fresh juice bar and the dining options will range from low calorie and gluten-free foods, as well as vegan and vegetarian meals. Furthermore, the hotel boasts easy access to various dining and shopping venues and to an array of attractions for families and adventure-seeking individuals. Some popular fun-filled and adrenaline-pumping activities in Palm Jumeirah include water skiing, wind surfing, wakeboarding
Job Summary: Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Specific Duties: The following are specific responsibilities and contributions critical to the successful performance of the position: Be familiar w
Elegance and exclusivity in one of the most thrilling areas of Dubai Located in the exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies each of the 279 rooms and suites to each of the 285 apartments. Next to a magnificent private beach, the hotel compliments its rooms with exclusive service, including impressive restaurants where guests can enjoy extraordinary dishes and authentic flavours, from the award-winning Khyber restaurant to the iconic Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th floor, as well as an innovative Kids Club for the youngest members of the family. In addition, this 5-star hotel is home to 7 meeting rooms and spaces for weddings and is easy to access—it’s only a 10-minute drive to the Dubai and Nakheel Mall and 20 minutes by car to the Dubai International Airport (DXB), among other places of interest. We are currently looking for a Housekeeping Attendant As a Housekeeping Room Attendant is a professional that ensures a positive overall impression of the property as well as providing the necessary service of ensuring clean and comfortable rooms for our guests and ensuring their stay will become a memorable experience. Ensures that the DUKES Sta
Sofitel Dubai theObelisk is Sofitel's largest property in the Middle East. The hotel willfeature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartmentsin the heart of Dubai. A variety of trendy restaurants and bars including acontemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio willbring residents and patrons together to celebrate the French "Joie de Vivre".Guests will have the option to unwind at the So Spa and outdoor pools withprivate cabanas or workout in a fully-fledged fitness centre. Businesstravelers will have access to 1,589 square meter of meeting space including onestate-of-the-art ballroom ideal for the most sought after social gatherings. Partof the Wafi Mall new extension and close to the iconic Raffles Dubai, SofitelDubai the Obelisk will infuse the brand's essence with capitalizing on aperfect balance of modernism and ancient Egypt reflective of the renowneddesign elements of Wafi. If you are as excited as we are about connectinghearts and showing your guest passion, join us as the next Heartist -Housekeeping Attendant and help us to make Sofitel Dubai the Obelisk a trulywelcoming destination! ThePosition Toprovide a consistent housekeeping service to guest rooms, balconies, bathrooms,restaurants, public areas and circulatory areas that meets the hotel'sstandards for cleanliness and presentation. KEYROLES & RESPONSIBILITIES Cleans and maintains areas of respo
Our Client is looking for a Butler with 5 Years’ experience in similar role in Luxury 5 * Hotels with international exposure. Applicants should have pleasing personality, excellent communication skills and the capacity to handle high end VIP Personalities. This role demands high degree of maturity, dependability, accountability, and capacity to work under pressure in a highly demanding atmosphere.
To ensure that the Housekeeping Standard Operation & Safety Procedures are followed at all times. To report any maintenance issues to Shift Leader/ Senior Shift Leader. General hygiene should be maintained at all times. Attend Housekeeping weekly and monthly meetings. To report on duty clean, groomed, and wearing the correct uniform and name badge as per the Clubs policy. To attend all Housekeeping Training sessions. Always welcome Members / Members guest with a smile and good morning, afternoon or evening. Ensure that all chemicals are handled with care and the safety procedures in place are followed. To make sure all cleaning equipment is used as per the Clubs operating procedure. Report any incident to Shift Leader/ Senior Shift Leader. Report any accidents to Shift Leader/ Senior Shift Leader.
Introduction Our client in a formal, with 2 high profile private properties in Gstaad & Geneva is looking for a: Live-in Housekeepingladywith cooking knowledge Tasks: General housekeeping & cleaning duties in the Chalet Washing & Ironing Preparing & serving of simple Breakfast / Lunch / Diner for 2 - 4 persons Any experience with Asiatic cuisine Our Client offers: a permanent Job attractive permanent employment conditions & workplace live-in in the properties in Gstaad and Geneva You: are exceptionally reliable, trustworthy & discreet have good organisation skills, be energetic and have an eye for detail are flexible with schedule are fluent in English or French have experience as a Housekeeper in luxury households or luxury 5* hospitality have light cooking experiences are willing to travel and live-in some months in Gstaad and some months in Geneva
Welcome to our World Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate 100 preferred hotels by the year 2020. Job Location Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business centre. Holidaymakers will appreciate our convenient city-centre location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 844 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Centre are only short drives away. Key Job Responsibilities Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Checks out guest at end of stay.Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash trans
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. Follows up with the culinary team to ensure the food is prepared on time 1.1.2. Assists in complete set up and cleaning of the staff cafeteria 1.1.3. Sound knowledge of HACCP 1.1.4. Daily check of the inventory of condiments and reporting to his/her team leader 1.1.5. Daily check of all perishable stock items, such as tissues, paper cups, paper plates, etc. 1.1.6. Handles all service matters to guests in the station 1.1.7. Organizes table set-ups and move them as and when required 1.1.8. Cleaning of tables and ensuring garbage area is cleaned 1.
Sofitel Dubai the Obelisk scheduled to open in the fourth quarter of 2020, will be Sofitel's largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French "Joie de Vivre". Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist -Waiter and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The Position To provide prompt and courteous F&B service to the Hotel's guests. KEY ROLES & RESPONSIBILITIES Read daily events, to acknowledge any VIP's arrivals. Must know all menu items, their garnis
OPERATIONAL 1. At the beginning of the shift, checks/inspects (follow checklist) the recreation areas where he is assigned and ensures cleanliness of the area – Pools, deck areas, beach etc.and equipments are clean, orderly and working. 2. Be vigilant and attentive to the guest needs with maximum care in creating relaxed atmosphere for the guest to enjoy. 3. Be attentive towards guest safety especially children pool and play areas where children are without adult’s supervision. 4. Be able to provide basic First Aid in the event of any minor accidents. 5. To be fully aware of the procedure in the event of a major accidents and emergency (Bad weather conditions). 6. Briefs the guest on whatever safety instructions needed prior to performance of any activities. 7. Briefs the guest on whatever safety instructions needed prior to performance of any activities.
We need someone who is available to join. You are responsible in operation and supervision of the Restaurant in accordance with the company’s standards of service, product quality, cleanliness, building sales and profits through service quality, cost controls, and labor cost controls. You ensure that standards and values of the Restaurant brand are adhered to by the FOH colleagues. Together with more senior managers, you will be responsible for the supervision and development of your FOH colleagues. Supervise restaurant operations in accordance with our safety, hygiene, sanitation, food, and service quality standards Conduct thorough opening and closing checks of the Restaurant during shifts to ensure the readiness for guest service and to adhere to the Restaurant’s operational and security standards Participate actively during daily operations and coordinate the food and beer service to ensure total guest satisfaction Develop and implement in-house sales to build initiatives such as promotions; daily, weekly, and month
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Keeps the General Manager informed of all security related matters. Depending on distribution of Fire, Security responsibility coordinates with the Director of Engineering in this matter. 1.1.2 Liaises with Management personnel and all employees and assist with security problems and loss control. 1.1.3 Liaises with local law enforcement and Fire & Safety officials 1.1.4 Proper grooming at all times 1.1.5 Attend training classes as per schedule 1.1.6 Show fullest cooperation and respect within the team and other departments 1.1.7 Is aware of the daily activities and has product knowledge of all the hotel facilities 1.1.8 Trains Security employees in all Resort regulations and all factors affecting the operations of the Resort. Fire prevention and safety procedures
PURPOSE To supervise all Front Office colleagues on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. DUTIES/ RESPONSIBILITIES Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets Handle guest complaints effectively Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis Relieve the Night Manager and Assistant Night Manager during vacations Conduct trainings on quality awareness for all colleagues Maintain privacy of all guests Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards Prepare the weekly roster as well as the monthly attendance sheets for the Fr