A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met. What will I be doing? As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist guests and clients in an appropriate and timely manner Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services Ensure client experience is proficient including bookings, payments, and consultation cards Adhere to cash handling procedures Interact and communicate effectively with clients, members, team members, guests, and management team Up-sell with latest departmental incentives Report accidents, maintenance issues, or other incidents Ensure compliance with all health and safety regulations What are we looking for? A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values
ROLE IN SPA ADDRESS FOUNTAIN VIEWS ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards. WHAT YOU WILL
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests. Qualification: • Certificate in massage preferably Balinese, Thai & oil massage. • Previous spa experience • Able to communicate in English • Well groomed and high standard of personal hygiene • Enthusiastic and willing to learn
An exciting opportunity has arisen for a SPA Therapist to join our Rixos The Palm team. Some of the key duties and responsibilities of this role are: Providing quality massage therapies and body treatment Maintain equipment and sample inventory of products Suggest and promote retail products to guests Uphold hygiene standards and follow health and safety regulations Cooperate with and report on administration on any arising issues Keep all areas clean and organized Requirements Proven work experience as a Spa Therapist Hands on experience in massage techniques and face/body therapies Experience in sales will be considered an asset Excellent knowledge of English language Communication and customer service skills Positive attitude Degree or current license in aesthetics or physiotherapy
The Spa Therapist is responsible for providing the highest level of treatments and customer service for guests at the Spa according the philosophy and policies of Shanti Maurice Resort & Spa. DUTIES & RESPONSIBILITIES To carry out professional spa body treatments with a variety of techniques according to the set Standard Operating Procedure and protocol. To perform massages & treatment within the Spa premises. To greet and welcome guest coming in the spa in a warm and professional manner. To assist guest with all their request and queries concerning treatments and Spa services. To maintain the highest levels of hygiene in cabin at all times. To ensure cabin is maintained in an impeccable state and all equipment are kept clean and in good condition at all times. To ensure products in cabin are kept in a neat & tidy way and all containers are cleaned regularly. To ensure the grooming and personal hygiene is as per hotel grooming standard and reflects a professional image at all times. To participate in all training according to the calendar To perform miscellaneous task during downtime such as stocking, tidy up cabins. To ensure a permanent & active promotion of spa services and participates fully in any event to promote spa activities JOB REQUIREMENTS Minimum 3 years’ ex
SCOPE AND GENERAL PURPOSE OF POSITION Perform facials, manicures, pedicures and waxing (aesthetic services) as well as all body treatments such as massage, scrubs, wraps in a safe and professional manner to Guests. Provide uncompromising attention to Guest/Member service. JOB RESPONSIBILITIES Perform all spa treatments on members and Guests using safe and professional techniques. Perform spa treatments services in a safe, comfortable, and hygienic manner. Perform nail services in a safe, comfortable, and hygienic manner. Maintain an ample inventory of all products necessary to perform all facials and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths, etc. Prepare kits as required. Maintain a neat and orderly work area consistent with the high standards of the facility. Assist in any and all ways in the beauty salon when not scheduled to perform aesthetic services. This assistance is to include acting as salon receptionist, performing manicure/pedicure services, selling and restocking professional retail skin care and hair care products. Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used. Answer all questions related to services performed and products used. Be on time for app
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented. 1. To answer all incoming phone calls in a professional and friendly manner. 2. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments. 3. To effectively suggest alternatives to guests if their first requests can not be met. 4. To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to ha
Can you use multiple spa techniques to manipulate and knead the soft-tissue muscles of the body in order to treat painful ailments, reduce stress, rehabilitate sports injuries, and promote general health and wellbeing? Are you familiar with the massage and therapeutic oil blends and aroma of potpourri, essential oils and body lotions within the spa? Are you aware that you will be expected to attend with comprehensive training on all types of massage provision by the spa facility of the property? Minimum of 2 years hands on experience as spa therapist Worked in a 5* environment for at least 1 year Dubai / UAE experience preferred Good command of English If you have answered yes to all of our questions above, you might be our Nikki fit for this role.
Do you know that your role is responsible for the performing of all guest experience functions at the spa, in accordance with spa & gym standards? Are you capable of implementing and maintaining service and management philosophy? Do you understand how gym or health club facilities works? Are you familiar with rostering and scheduling appointments for the Spa/ Gym? Are you ready to provide hands on experience with day to day provision of guest experience, cash handling, check in - checkout procedures at the spa/gym, as well as spa products and services available? Requirements: Minimum of 1 year experience as receptionist ideally in spa / health club environment Worked in a 5* environment for at least 1 year Dubai / UAE experience preferred Good command of Arabic or Russian advantageous If you have answered yes to all of our questions above, you might be our Nikki fit for this role.
Located at the East Crescent of Palm Jumeirah, MGallery by Sofitel the Palm is envisioned as the first holistic health and wellness resort in the UAE. The seven-story property features 255 rooms and suites with sophisticated fixtures and first-rate amenities, of ultra-comfort and indulgence during the stay. With its distinctive concept, we offers just not spa and beauty treatments, but various wellbeing and lifestyle packages, from proper diet & nutrition, fitness classes & health treatments, and would host certified nutritionist and wellness coach for the programs such weight loss, both for kids and adult. Fitness classes planned will include yoga, tai chi, pilates, and aerobics. Healthy concept extends to our food and beverage offers too and will serve meals and drinks that are from fresh organic ingredients, complete with live cooking stations and a fresh juice bar and the dining options will range from low calorie and gluten-free foods, as well as vegan and vegetarian meals. Furthermore, the hotel boasts easy access to various dining and shopping venues and to an array of attractions for families and adventure-seeking individuals. Some popular fun-filled and adrenaline-pumping activities in Palm Jumeirah include water skiing, wind surfing, wakeb
Operational: 1. At the beginning of the shift, checks/inspects the recreation areas where assigned and ensures safety. 2. Be vigilant and attentive with maximum safety measures of the swimmers swimming in the pool and beach areas. 3. Prioritizing life and safety of the guest especially children who are staying in the pool and beach without adult’s supervision. 4. To be fully aware of the procedure in the event of a major accidents and emergency. 5. To monitor and liaise with the administration with regards to training needs for all recreation colleagues. 6. To maintain control of stock of stationary, office supplies, necessary chemicals, cleaning supplies and guest supplies from Stores Requisition Items. 7. To monitor and report any maintenance problems to Technical Services.
OPERATIONAL 1. At the beginning of the shift, checks/inspects (follow checklist) the recreation areas where he is assigned and ensures cleanliness of the area – Pools, deck areas, beach etc. and equipments are clean, orderly and working. 2. Be vigilant and attentive to the guest needs with maximum care in creating relaxed atmosphere for the guest to enjoy. 3. Be attentive towards guest safety especially children pool and play areas where children are without adult’s supervision. 4. Be able to provide basic First Aid in the event of any minor accidents. 5. To be fully aware of the procedure in the event of a major accidents and emergency (Bad weather conditions). 6. Briefs the guest on whatever safety instructions needed prior to performance of any activities. 7. Briefs th
Hairdresser/Massage Therapist Fixed Term Contract Job Brief The Hairdresser/Therapist provides beauty services, such as shampooing, cutting, coloring, and styling hair, and perform the Spa treatments. DUTIES AND RESPONSIBILITIES : Demonstrate and sell hair care products and cosmetics. Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions. Able to perform Male & Female Cut, trim and shape hair , based on customers' needs, hair type and facial features, using clippers, scissors, trimmers and razors. Straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair
Position Summary: The Spa Trainer creates an environment of learning and ensures that standards are upheld by all team members and that all facilities are monitored daily and consistently for maximum levels of hygiene and cleanliness. The Spa Trainer is accountable for ensuring all therapists are embodying the JOALI BEING values and are capable and proficient in all treatments and day-to-day operational activities. The Spa Trainer works closely with the Spa & Wellness Manager, as a well as the Senior therapist to ensure a seemless guest experience, which translates to spa revenue through retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Ensure high quality treatments and guest service is performed at all times. Responsibilities: · To have complete understanding of the JOALI BEING vision and mission and the Quality Assurance Audit and to ensure the team consistently delivers on these standards.
1.1.1 Provide both guests and team members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment. 1.1.2 To report any maintenance issues to the Spa Supervisor & Spa Manager. 1.1.3 To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services. 1.1.4 To keep up-to-date with the Guest Survey results and to improve where required. 1.1.5 To have a thorough knowledge of Spa Departments as well as other applicable services offered by the hotel. 1.1.6 To notify the Spa Supervisor & Spa Manager immediately of any guest complaints. 1.1
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: You have an important role in ensuring that guests have an enjoyable and safe visit to the hotel recreation. With your attentive and accommodating nature, you will help our guests enjoy all the sport & recreation activities offered by the hotel. You are responsible that the area and sports equipment are clean and in good working condition. Qualification: • Secondary school graduate or higher educational qualification • Minimum 2 years experience on a similar role in a 5 star hotel • Ability to communicate in English • Helpful and attentive • Physically fit
1.1.1. To keep up-to-date with the Guest Service results and to improve where it is required. 1.1.2. To send confirmation letters each evening to the guests with details of their requested treatments. 1.1.3. To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the hotel. 1.1.4. To ensure maximum room and therapist occupancy at all times. 1.1.5. To notify the Spa Supervisor& Spa Manager immediately of any guest complaints 1.1.6. To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services. 1.1.7. To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media. 1.1.8. To actively up sell all the appropriate Spa s