JOBROLE We are looking for a qualified and competent experienced HVAC technician fully aware about different services and types of equipment’s RESPONSIBILITIES · Follow safety rules, regulations and permits as applicable to the nature of work · Maintains service equipment’s · Install, test and maintain all HVAC Equipment’s including and not limited to: Fan coil units DX and VRF systems AHU/FAHU/MAHU etc Ecology and exhaust systems Valve packages, actuators Strainers, pressure gauges, PICV etc Chilled water pipes and insulation Heat exchangers Primary and secondary Chilled water pumps etc Building Management System PLC system for Chilled Water · CCUs and rack type cooling systems <span style=
PURPOSE The Assistant Banquet Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Banquet Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. JOB DESCRIPTION Administration Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest Develop strategies to ensure staff are correctly managed and staff problems can be remedied
Scope of Work: Responsible for assisting with all marina services offered, quality control, and cash handling procedures; Assist with docking of boats. Job Responsibilities: 1. Clean vessels as per the duty cleaning lists (when requested) 2.Be responsible for Assistance for the mooring of vessels in arrival and departure regulations and SOP. 3.Provide help to customers and excellent customer service at all times. 4. Work with due regard to the health and safety of himself, members, other staff and the customers. 5.Assist management with keeping marina area running and assist with all movement of vessels on or off the water. 6.Assist in gathering and report any defaults to the marina management ASAP. 7.Be responsible for routine maintenance and report any defaults to the marina management. 8.Assisting customers with car-parking, baggage handling and such other services as they may reasonably request. 9.Ensuring that marina users obey the Marina Rules at all times. HR Responsibilities: 10.Attends all hotel trainings as required.
Scope of Work: To carry out the efficient operation of the Reception/Cashiering function in accordance with hotel standards and company policy. Job Responsibilities: 1. To greet smile and welcome all guests to the hotel. 2.To provide an efficient and friendly check-in and check-out according to company standards. 3.To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. 4.To inform all relevant departments regarding special guest requests. 5.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction. 6.To be fully aware of hotel room rates, availability, promotions, services and facilities. 7.To take reservations for accommodation according to company policy. 8.To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries. 9.To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 10.To ensure that telephones are answered quickly and efficiently following company standards. 11.To inform guests of the facilities
Applications are invited for the position of Customer Services Specialist Position within : Commercial & services Location : Dubai International Airport Terminal 1 Category : General Vacancies Key Accountabilities The Customer Service Specialist is accountable for the EK Cabin Crew ‘incident management reports’ and the EK Service Delivery ‘SLA audit reports’ conducted on a daily basis. This position requires the incumbent to have a full understanding of all work related processes in order to provide the in-flight catering uplift onboard EK departing aircraft, service standards and service level agreements. The candidate is responsible for working with the permanent EK Service Delivery personnel onsite and being the go-between to all the relevant HOD’s / DH’s within EKFC concerning all service failure reports. Meets with the permanent EK representatives at EK1 on a daily basis and is accountable for the correct Cabin Crew ‘incident management reports’ being officially assigned to EKFC. Accountable for entering and maintaining the Cabin Crew ‘incident management reports’ and the Service Delivery ‘SLA audits’ on the tracking system, to ensure full NCR data analysis takes place and the response times are within the monthly Balance Scorecard target. Responsible for following-up with the respective departments to make sure th
Welcome to our vibrant new world Media One Hotel is a refreshing dose of different. Whether it’s work or play, the hotel is buzzing with ultra trendy food & beverage outlets, state-of-the-art conference facilities and sleek and stylish rooms. A world away from being ordinary Are you creative, fun loving, cool to work with, quick on your feet, have a great sense of humor, love music, night life and trendy new concepts? We need AC & Refrigeration Technician. Duties & Responsibilities: · Applies water hygiene procedures in all HVAC equipments. · Interacts - cooperates with others in the Engineering Department · Interacts with other Departments when necessary to provide additional or specialized services. · Repairs maintain and provide technical attention to all electrical, mechanical and refrigeration systems of the hotel – walk in freezer, chillers, ridges, ice makers, fan coil units, chiller, etc.
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – General Maintenance Technician and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The position To maintain all Mechanical/Electrical/Plumbing/HVAC equipment in good working condition
Scope of Work: Responsible for assisting with all marina services offered, quality control, and cash handling procedures; Assist with docking of boats. Job Responsibilities: 1.Organizing and be responsible for duty shift and all employees assigned to it. 2.Be responsible for Assistance for the mooring of vessels in arrival and departure regulations and SOP. 3.Provide help to customers and excellent customer service at all time 4. Work with due regard to the health and safety of himself, members, other staff and the customers. 5.Assist management with keeping marina area running and assist with all movement of vessels on or off the water. 6.Assist in gathering and report any defaults to the marina management ASAP. 7.Be responsible for routine maintenance and report any defaults to the marina management. 8.Assisting customers with car-parking, baggage handling and such other services as they may reasonably request. 9.Ensuring that marina users obey the Marina Rules at all times. HR Responsibilities: 10.Attends all hotel trainings as required. 11.Adheres
Anantara The Palm Dubai Resort A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description To look after guest safety, and address any guest issues as quickly as possible, ensuring that they are completely happy with the work done. To complete activities on the preventive maintenance schedule as specified in hotel plans To look after all the tools supplied by the Hotel in a professional manner, and correctly maintain and deposit them after finishing the shift. To clean all work areas after finishing the tasks properly. To follow all safety procedures while carrying out any tasks. To maintain effective communication with the Shift Leader at all times. To actively participate in the energy conservation programs of the Hotel. To utilize or recommend usage of all environmentally-friendly products in the work place. To suggest cost saving ideas as and when possi
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed • Conduct in room & hotel famil
DUTIES AND RESPONSIBILITIES: 1.1.1 Register and process check in for all arrivals. 1.1.2 Handle guest check outs efficiently and professionally. 1.1.3 Update guest information into the computer after a complete check in. 1.1.4 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. 1.1.6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. <p style="text-align:just
Purpose Of Position To p rovide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. Key Roles & Responsibilities Provide a warm and friendly welcome, leading guests and seating them at their table Take telephone bookings and maintain a clear and organized reservations book Assist in the set-up of tables and displays Maintain and update guest database To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions Be attentive to guests and resolve their complaints where possible, reporting all incidents to
Rotana Call Centre Agent (6 Month Limited Contract) We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Rotana Call Centre Agent you are responsible to handle every phone call with importance to provide professional and customer focused response to our Guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as: Ensure Guests are greeted by name and calls are handled as per the company standard. Follow communication scripts when handling calls and other requests. Maintain an up to date knowledge of the Information bank. Managing a high volume of calls in a timely and professional manner. Ensure the proper operation of the Cisco system and accurate data entry in the share portal. Take requests and complaints from a customer and submit them through the system. Responding efficiently and accurately to the caller, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with the caller
Scope of Work: Ensures all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous service excellence. Job Responsibilities: 1. To have a complete working knowledge of all Front Office Systems. 2.To ensure that all GSAs appear on duty at the time specified as per the duty roster and in complete company uniform. 3.To ensure that all Front Office colleagues are briefed on specific daily functions and events, in order to deal efficiently and effectively with guest enquiries. 4.Ensures that thorough shift handovers are carried out at the beginning and end of each shift and checks that all items requiring attention are detailed in the reception logbook and initialed once completed, ensure the same is followed by all GSAs. 5.Supervises all activities of Front Office colleagues and assigns duties as needed to the different areas within the department. 6.Ensure CID is sent on time and focuses on a strong follow up and extra attention to the Police requirements in sending guest information as per provided standards, assuring no fines are received. 7.To ensure that an accurate room count is maintained and that all colleagues are fully aware of the hotel's selling sta
JOB ROLE To ensure highest standards of hospitality and welcome is provided to each & every guest in a consistent manner. JOB RESPONSIBILITIES Provides advice and recommendations on food and beverage to guests Receive and store food and beverage items adhering to all food hygiene regulations and procedures. Consistently monitors quality of food and beverage being served and reports any irregularity to line manager Be aware of the reservations in the assigned sections. Is aware of the VIP in house list and arrival/departure of in house guests Familiarization on drinks prices, cocktails, shooters, wine and champagne lists while constantly updating him/herself on new global F&B trends Actively does upselling and aims to exceed guest expectations and increase revenues while contributing to the departmental goals and objectives. REQUIREMENTS
Kerzner: People are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests and colleagues at all our resorts. A leading global developer and operator of destination resorts, ultra-luxury hotels and residences and innovative entertainment and gaming experiences. Our Brands: Kerzner has three distinctive brands – Atlantis Resorts and Residences, Mazagan Beach & Golf Resort and One&Only Resorts. Global pioneers, our innovation continues to inspire our colleagues and delight our guests. With an international Team of over 11,000 colleagues, we offer unrivalled career opportunities around the world, especially as we continue to strategically grow. Atlantis Resorts Inspired by the ocean, Atlantis rises majestically out of the sea, showcasing a dazzling, imaginative world of discovery, exploration and fun for all ages. Mazagan Beach & Golf Resort A completely authentic dis
Sofitel Dubai the Obelisk scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist –Waiter and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The position To provide prompt and courteous F&B service to the Hotel’s guests.
Scope of Work: To ensure safe and efficient mooring of all vessels, including meeting and directing them to the appropriate berths and efficiently managing all operations staff, organizing shifts, allocating tasks, and supervising work and security. Job Responsibilities: 1.Efficiently managing all operations staff, organizing shifts, allocating tasks, and supervising work and security. 2.Ensuring that all routines, systems, and check-lists are properly maintained and/or executed. 3.Complying with the Health & Safety Policy and with generally recognized good working practices and seeing that others do so. 4. Maximizing marina occupancy and revenue through effective allocation of berths and storage areas. 5.Issuing Application Forms, Berthing Contracts and Bank Standing Orders etc. and generally administering berth records and documentation. 6.Ensuring that the pontoons, quays, equipment and outdoor facilities are clean, safe and well maintained. 7.Complying with company regulations regarding dress and expected modes of behaviour, and offering a personal and personable service to customers in order to enhance the reputation of the marina. 8.Familiarizing himself wit
DO & CO The Gourmet Entertainment Company - A passion for hospitality culinary delights on every banquet floor and in the sky: As a listed Austrian company with the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate 31 locations in 11 countries on 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly - sometimes beyond our own expectations. The most important ingredient in our premium recipe is our staff of 11,000 employees, each and every one of whom has a strong personality and a passion for hospitality. They shape our company with their personal dedication and commitment. We give our all to provide them with an environment in which they can realize their full potential. Soon we will opening our DO & CO Hotel with two restaurants in the hear of Munich! Join our team! Tasks Provide friendly, courteous and efficient service to all guests To provide a friendly phone manner assisting guests with all inquiries (please note all phone correspondence is subject to audio recording to assist in providing customer service and training development) A thorough understanding of all booking policies and procedures Works as a member of the restaurant team. Interacts with service crew in a positive
JOB ROLE To ensure that high standard of cleanliness, hygiene, health and safety are implemented as per AFOCH standards and to provide quality service to our guest. JOB RESPONSIBILITIES Ensure that kitchen and all surfaces are always kept clean and sanitized Handles cleaning chemicals and materials safely and store them securely in assigned places Ensure all cleaning equipment’s are in good condition. Report any non-working equipment’s or damaged equipment’s Ensure safety of self and others by following good practices of Hygiene, Health and Safety Operating the dishwashing machines and other cleaning equipment safely and correctly as per the prescribed SOP’s. REQUIREMENTS Minimum 2 years’ experience in 5 Star Hotels in a similar role Familiarity in operating dishwashing machine