A Guest Service Manager F&B is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Guest Service Manager F&B, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all Food and Beverage Outlet operations Maintain exceptional levels of customer service Ensure compliance of brand standards Recruit, manage, train and develop the Food and Beverage team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll Set departmental targets and objectives, work schedules, budgets, and policies and procedures Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Carry out annual and mid-year appraisals with Managers under your responsibility Evaluate guest satisfaction levels with a focus on continuous improvement Ensure c
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience. Qualification: • College degree in hotel management or related field • Previous experience in Front Office or Guest Services • Excellent communication skills • Experience with Front Office Systems • Proficient in English, both written and spoken *must be German or Russian speaker
This role will give a great opportunity for an Experienced Restaurant Manager to coach and lead the Restaurant team of the new Staybridge Suites Dubai. •Epitomize whatever it takes attitude to increase revenue across the venue, Customer satisfaction and happiness is a top priority. •Restaurant Manager KPI’s will be signed off Quarterly, they must be attacked with ferocity and be beaten. •In conjunction with Finance, implement KPI’s for the venue team, All Levels of FOH and BOH. •Ensure all Menu’s, Special’s and promotion are executed with highly level profitability. •In conju
Job Summary: To assist the Line Manager in planning, organizing and supervising all processes of the outlet and to provide hands-on support to food and beverage associates. Also to ensure the outlet provides quality service that is consistent with the SBU SOP to achieve maximum revenue and profit in line with the budgeted and forecasted projections. Duties and Responsibilities: Ensure that an effective link is maintained between kitchen and service areas. Manage the level, consistency, and quality of table and/ or counter service of all menu items. Ensure that all outlet processes adhere to all food hygiene regulations and procedures. Consistently monitor quality of food and beverages being served and service quality, escalating any major problems and complaints to the Line Manager. Provide specialist advice to guests and colleagues on food and beverages. Actively seek and review guests’ feedback with regard to food quality, service, and overall satisfaction and take appropriate and timely action. Conduct regular team briefings and meetings. Takes full responsibility of th
Outlet Manager – 5* Hotel, Dubai! Excellent opportunity for an Experienced Restaurant Manager with to take on this very popular restaurant venue on the beach and a top opportunity to join an International Hotel Group! Essential Skills & Personal Profile: F&B specialist with a proven track record in really good restaurants, ideally those in Europe with strong Mediterranean influences Organised and demonstrates good planning skills. High standards of service Ability to work and deliver results in a fast-paced work environment. A team player and must be well presented First class people skills and the ability to communicate effectively. Fluent in spoken and written English. Should be excellent in using various computer packages. Salary Package Offered: Single status – Basic salary AED10-12k pm plus apartment provided, medical, life insurance, flights, service charge, etc CV’s to
JOB TITLE Restaurant Manager, Destination Restaurant and Hotel JOB LOCATION Cayman Islands SALARY ON OFFER Package up to $55,000 per annum (Tax Free) WHAT'S NEEDED A proven Restaurant Manager to join manage a food and beverage outlet. EMPLOYER INFORMATION Privately owned property with multiple F & B Outlets WHAT THE JOB ENTAILS Managing the day-to-day food service Needs a strong background in Destination Restaurants , Ensuring faultless customer service CANDIDATE REQUIREMENTS Currently a Restaurant Manager in a award winning five star Hotel or Michelin Restaurant Must have worked in either Europe or the US Strong people management skills Fantastic customer engagement ability Fluent in English Strong Wine knowledge
Executive Summary Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration. OliOli® (means ‘joy’ in the Hawaiian language) is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits. The awesome team at OliOli® comes from over 10 countries including United States, Scotland, India, Philippines, South Africa, Russia, Pakistan, Latvia, Mexico, and Jordan. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae. The Venue Manager will lead the day-to-day operations at OliOli® Dubai. Among other things, they will be responsible for (a) all aspects of guest engagement and satisfaction including continuously strengthening and actively leading/inspiring a team of c. 20 frontline professionals, (b) implementing the creative calendar (events, activations, camps, installations, and so on) provided by the corporate office, (c) contributing to a culture of flawless execution of guest experiences and continu
Primary Responsibilities Be passionate about customer service with the capability of delivering amazing hospitality to our guests. Direct, control and co-ordinate all outlet activities ensuring the outlet meets the financial and guest/staff satisfaction objectives. Maintains a high and visible profile on the day to day operations by being on the floor during peak service hours and checking every aspect of the business. Direct and control all restaurant staff to ensure that all operational matters are handled on time and that guest expectations are met or exceeded. Provide guidance and assistance to the restaurant staff helping them with their duties and responsibilities. Oversee and prepare the operational standards of the restaurant ensuring that they are properly followed. Liaise with kitchen, stewarding, bars, reservations and maintenance to ensure that the operation runs smoothly in areas of joint responsibility. Assist in the planning and execution of promotional activities. Maximize revenue in the outlet by implementing up-selling procedures and training staff on up selling. · Respo
The Assistant Bar Manager oversees the staff and operations of a bar . They are in charge of scheduling employees, managing customer complaints and ensuring the bar is stocked and inviting to customers. MAIN DUTIES: Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours. Setting and enforcing quality and safety controls. Ensuring licenses are updated and in line with current legislation. Working with diverse personalities both on the staff and patrons. Planning and taking part in promotional events. SKILLS AND QUALIFICATIONS: Restaurant ormanagement experience or more education is generally preferred. Strongunderstanding of business management and accounting principles.
¨ Greet all guests in a genuinely warm and welcoming manner. ¨ Be the “face” of the Food and Beverage department in the absence of the Director of Food and Beverage. ¨ Engage with all guests to understand there needs and requests, implement a guest recognition tool or database that is constantly updated and shared within the Golf Club relating to guest information and preferences. ¨ Be able to roster the Food and Beverage Operation with the budgeted manning guide and wage cost to ensure coverage in all areas on every day. ¨ Provide systems to ensure open communication and team building between the culinary department and front of house. ¨ Conduct monthly training sessions with non food and beverage departments of the Golf Club to ensure communication, training and transparency across the entire club with respect to Food and Beverage. <span style=""
· Ensures all operating standards in the assigned outlet complied with company policies. · Establishes guest service standards that meet the needs of the target market and are in line with the operating concept of the restaurant and room service to maximize the revenue and profits of the outlet. · Provides recommendation to Director of F&B regarding future plans and changes based on the current data and customer feedback. · Ensures that the restaurant and kitchen are prepared for service. · Monitors and analyzes menus and products of competitive restaurants under supervision of F&B manager/ Assistant F & B director/Director of F & B/Executive Chef/Director of Kitchen. · Assists with inventory check of operating equipment. · Handles guest complaints and follows up with corrective action. · Liaises with Engineering for maintenance problems and Housekeeping for cleaning.
KEY DUTIES AND RESPONSIBILITIES Manage, motivate and train front line staff to achieve consistently high standards of customer service in accordance with company policies. Manage and monitor daily operations to include the physical presentation of all outlets, food and beverage service, customer interaction and maintain a high degree of visibility. Oversee buffet presentation, quality control of food and beverage presentation and provide constructive feedback to the food preparation and service teams to drive continuous improvement. Ensure systems for recording revenues, adjustments, discounts and complimentary are recorded and reported in accordance with company standards. Implement and monitor revenue enhancement activities including but not limited to the introduction of specials, promotions, up-selling and menu re-engineering to achieve and exceed average sales per customer revenue targets and capture rates Ensure all food handling practices are upheld in accordance with HACCP standards and KSA Municipality regulations at all times. Manage and report on breakages and replacements, inventory control, daily flash reports, conference and banquet running sheets, menu item sales, inventory rotation, out of date inventory, spoilage, co
ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. WHAT YOU WILL NEED TO SUCCEED Genui
Shangri-La Hotel, Dubai The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities. Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches. The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort. As a Restaurant & Bar Manager, we rely on you to: Ensure a smooth restaurant and bar operations at all times, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, develop menus, conduct training and carry out performance evaluation of colleagues Optimise profitability of restaurant and bar and drive revenue Maximise and maintain the restaurant's performance as well as service quality Create an exceptional experience for our guests We are looking for someone who has: Has a passion for Food & Beverage
ABOUT THE COMPAN Y Born in Dubai, Rove Hotels is a joint venture between Meraas Holding and Emaar Properties PJSC. Rove hotels is an award-winning lifestyle hotel brand, offering well designed hotels in connected locations. Designed for the traveller who likes to explore without borders, receive fuss-free service and some touches of local culture. Rove Hotels defines a new niche in the ever-evolving global hospitality sector. At Rove Hotels we create exciting adventures and memorable experiences. This is who we are – Rovesters (that’s you!) who guide our Rovers (our guests) to explore without borders. We live, breath and reach out in a fun and casual yet professional approach, driven and inspired daily by our Roveprint – the Rove Brand DNA. ABOUT THE FUNCTION This function is to delight our Rovers at all stages and to maintain a consistently high standard of customer service throughout the shift. The person is the Brand Ambassador and representative of the Rove culture following the Blueprint and its values. WHAT YOU WILL NEED TO SUCCEED Genuine service personality. Enthusiasm and positive approach. Speak, show and live based on the Roveprint. Take ownership in your role, lead by example. Be a Rovester! PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Female candidate with European experience is a must. Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience · High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR · 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team · Handles em
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relation
About us At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate. Your day to day At the moment we're looking for a Club InterContinental Manager to join our energetic, enthusiastic and passionate team. As a Club InterContinental Manager you’ll manage all aspects of the Club InterContinental ensuring guest experience is personalized and always exceeds expectation. The ideal candidate will develop and implement programs and processes that deliver un-paralleled service and value to a significant number of IHG® Rewards Club accounts, an
At Zulal Wellness Resort by Chiva-Som, we welcome individuals who are excited to join our unique wellbeing haven set to be Qatar’s largest wellness destination and the Middle East’s first wellbeing resort. Located in Khasooma, private coastal location to the north of Qatar, Zulal Wellness Resort guides guests on a personal wellness journey, offering the highest international standards that are inclusive of family values. We invite dedicated, passionate, creative and committed candidates to join our team for the position of Duty Manager who shall represent the management of the resort by overseeing the entire resort operation and ensuring a high level of interdepartmental communication and guest satisfaction. The Duty Manager will also play a crucial role as Night Manager on duty when required. KEY OPERATIONAL RESPONSIBILITIES: Provide outstanding service and exceptional experience to our guests. Manage the operation flow, and oversee the Zulal Experience Agents while on duty, ensuring all resort policies, procedures, regulations, and standards are followed. Create memorable and unique experiences to guests based on their preferences and retreat goals.
KEY DUTIES AND ACCOUNTABILITIES ? Support and work with all Head of Departments in all aspects of running this hotel. ? Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. ? Assist in the development and implementation of creative plans/programs that anticipate and meet guest needs and interests. ? Protect the welfare and interests of guest and ensure the safekeeping of the property ? Ensure professional and effective lines of communication are maintained between Front Office, Food & Beverage, Security and all other operating departments, with particular emphasis on Housekeeping and Maintenance. ? Ensure that the Manager on Duty Log is accurately updated with an emphasis on concise reporting. ? Ensure all Fraser Suites Dubai and Frasers Hospitality policies are adhered to ? To maintain professional business confidentiality. ? Assessing and reviewing customer satisfaction and service recovery process. ? Providing timely and constructive feedback to all dir