Job Brief The Guest Relation Manager is a ‘key person’. He/she acts as a host of the hotel by providing assistance to the guests. Participates in all services offered to the guests by displaying accurate, updated relevant information. DUTIES AND RESPONSIBILITIES: Ensure that all Guest Relations team members are at all times offering to the guests’ graceful, personalized and caring service, aiming at highest possible guest satisfaction Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests Establish a relationship with the guest prior arrival, during stay, upon departure and after departure
DUTIES AND RESPONSIBILITIES: 1.1.1 Organisation of Repeat Guest filing administration 1.1.2 Up-keeping of Hotel/Guest Information booklets and pamphlets. 1.1.3 Co-operation with hotel’s Housekeeping and Front Office 1.1.4 Awareness of outside activities/recreation etc. 1.1.5 The following duties within frame of work: Guest Satisfaction, Co-ordination of Information, Organisation Repeat Guest Cocktails, Personalised Welcome/Farewell, etc 1.1.6 Ensures maximum guest satisfaction through personal recognition and involvement with repeat guest. 1.1.7 Ensures that our repeat guests and any other VIP clients receive personalised treatment and services, such as: a) Pre-regi
About Jumeirah and Burj Al Arab: At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding. Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet. the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues. About the role: An opportunity has arisen in the Front Office department at Burj Al Arab for a highly motivated and hard working Assistant Manager. The main purpose of this position is to ensure the smooth and efficient running of the Front Office Department, utilize upselling, support for the operation by providing administrational support. Your duties will include the following:
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. 1.1.2. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) 1.1.3. Register and process check in/out for all VIPs guests efficiently and professionally.Escort VIP gussets to their rooms. 1.1.4. Update guest information into the computer after a complete check in. 1.1.5. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.6. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed 1.1.7. Provide friendly sand courteous service to guest and respond pr
Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. DUTIES AND RESPONSIBILITIES: To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures. To follow up on Non-English speaking guests issues. To ensure all customers requests are handle quickly and effectively Check registration cards to ensure that all details necessary have been recorded. Update all existing and new guests’ history files as and when new information arrives. Monitor Guest comments cards and compile and distribute monthly guest comments.
Ability to multi-task: telephones, computers and guests that are in front of you. Quick thinking, ability to give clear, concise directions (walking, driving and verbal), refer/ recommend activities and services as well as information on the local Baltimore area and all of its many facets. • Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. • Project an approachable and professional image in personal appearance, manner, and demeanor. • Be knowledgeable of all in-house and arriving guests • Assist in taking reservations, tours, and greeting and checking-in guests. • Maintain a work environment of cleanliness and organization. • Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. • Responsible for: providing, maintaining and promoting hospitality at the highest level at all times • Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent : Main Responsibilities: Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs) Coordinate and manage communication between guests and staff Promote all amenities, conveniences and programs offered Requirements: Proven working experience as GRA Working experience in hospitality Proficiency in English, Russian, German or French knowledge will be considered an asset Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Highly responsible and reliable with a professional presentation BS degree in hospitality management, business administration or related field
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day Looking for Assistant Restaurant Manager with significant restaurant & bar experience in classically European style settings and international background in branded restaurants and hotels. Main job responsibilities: To be able to manage and support the Restaurant operations and achieve business objectives through customer centric approach in all we do. Ability to lead and inspire and assist the team to provide excellent customer service and contribute in building loved and trusted brand. Think forward and Coordinate with Restaurant Manager for everyday operation and maintain f
Scope of Work: To carry out the efficient operation of the Reception/Cashiering function in accordance with hotel standards and company policy. Job Responsibilities: 1. To greet smile and welcome all guests to the hotel. 2.To provide an efficient and friendly check-in and check-out according to company standards. 3.To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. 4.To inform all relevant departments regarding special guest requests. 5.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction. 6.To be fully aware of hotel room rates, availability, promotions, services and facilities. 7.To take reservations for accommodation according to company policy. 8.To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries. 9.To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 10.To ensure that telephones are answered quickly and efficiently following company standards. 11.To inform guests of the facilities
Work experience as F&B Director in chain hotel– 3 years or more (international experience is desirable). Higher professional education in F&B. Financial knowledge, including restaurant financial knowledge, planning and budgeting (optimization of costs - payroll, food cost, pricing, sales analysis ) . Personnel management (training, staff motivation, constant quality control of service, preparation of a work schedule, timesheet keeping). Development and implementation of the restaurants concept, sales promotion, organization of entertainment, auction, theme nights and more. Working with competitors, competitiveness analysis, making marketing plans. Knowledge of technological kitchen equipment, production and implementation of F&B services. Control of the technical and sanitary condition of restaurants. Knowledge of restaurant
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualification: A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Must be Arabic Speaker
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Preparefor daily arrivals in terms of room allocation, amenities and special requestsof Guests. 1.1.2 Registerand process check in for all arrivals. 1.1.3 Updateand check guest information into the computer after a complete check in. 1.1.4 Accountablefor cashiering duties, foreign exchange transactions, night audits tasks andsettlement upon Guests’ departure. 1.1.5 Handleswalk in counter reservation at all times and process call in reservation whenroom reservations section is closed. 1.1.6 Providefriendly smooth courteous service to guest and respond promptly to all requestsand inquiries at all time. 1.1.7 Resolveguests complaints/ requests and liaise with the department concerned to ensureimmediately
*currently Rabban Suites, to be rebranded to voco Doha West Bay Suites, an IHG Hotel* KEY DUTIES AND RESPONSIBILITIES · Produce an annual operating plan & budget that is accurate, assure standards with achievable predictions. · Plan new menus with Head Chef according to the menu cycles for the outlet, market and international trends. · Maintain awareness of competitor activity and industry trends. En sure that trends, developments, competitor activity and other external factors that may impact Rabban Suites West Bay Doha are communicated to senior management in a timely manner. · Responsible for planning special events agenda with promotions that includes: · Goals & Objectives · Target Market · Event P & L · Sponsors <p style="text-align:jus
Description - External About Jumeirah: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. About the role: Answer all calls according to the set standards in the department training Adhering to the set standards of all departments SOP’s, Training Manual and department Team Site Assist with guest requests in a pro-active manner that demonstrates HEART values Maintain a professional tone of voice while communicating with guests, callers and colleagues Use of correct English and phrases in both verbal and written communication with guests Handle E-Butler messages from in house guests with all types of enquiries Handle emails regarding restaurant reservations giving clear, pre-emptive and creating opportunities to delight our guests Follow up all relevant duties and requests Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring they are satisfi
DUTIES & RESPONSIBILITIES: 1.1.1 To direct and guide the spa team in providing efficient, prompt, and personalized service to all guests in a safe and hygiene environment, in order to maximize guest satisfaction and organizational profitability in an atmosphere of teamwork and high employee morale. 1.1.2 Responsible for keeping SPA and surrounding areas in a thoroughly clean, well-maintained condition. 1.1.3 Strictly follow Lost and found procedure. 1.1.4 Exercise and control strategies to break even while looking at ways and means for cost reduction without affecting quality. 1.1.5 Provide regular market research / feed back on competition / updating of pricing and market positioning of the product. 1.1.6 Divise various schemes and packages to contribute to increasing profitability. 1.1.7 Effectively manage recreation department to maintain brand standards and achieve budget and other agreed objectives.
WORK EXPERIENCE & QUALIFICATIONS • Minimum of 5 years experience in the wellness industry and managing a large reception team • Experience in Wellness retreats is a plus • Excellent command of conversational and written English language • Russian and additional European language skills is a plus • Must have strong administrative and time management abilities • Experience in remote island locations is preferred OTHER SKILLS: • Open to learn new skills including luxury hospitality training
Our Client, a Prominent Food & Restaurant Chain in the UAE is looking for a Retails Manager with experience in handling larger operations in multiple locations. The Manager is expected to drive the strategic goals and objectives of the organization • To give direction and leadership towards the business performance of the organization ' s in keeping pace with its philosophy, mission, strategy, and its present and future business goals and objectives The ideal candidate should be currently playing a role at Operation Manager level (at least 5 years of experience in the similar position). The group is very dynamic and there is ample scope for development.
ABOUT US The distinctive version of Gianni Versace in creating the world's first fashion-branded hotel reflects his vision and creativity. Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle. Set in the heart of Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from the House of Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travelers. Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by the Ho
ABOUT US A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. The hotel stimulates with fabulous restaurants, a "Water Salon" around a stunning lagoon-style pool, a state of the art gymnasium, a sensual world class day spa and opulent meeting and conference facilities. A sensory experience – defined by the brand – fashion, and glamour delivered with the distinctive look, the flavor, the scent, the sound and the touch embodied by the vision, eminence and spirit of the house of the Versace lifestyle. The fashion branded hotel expresses the exuberance of the Versace soul. Palazzo Versace is a jewel for the world to enjoy. PURPOSE The Restaurant Manager oversees the operational and financial aspects of the restaurant operation. He/she insures the implementation and consistency of the company standards and supports the department in driving forward the F&B ambitions of the property. DUTIES/ RESPONSIBILITIES
Introduction Thanos Hotels & Resorts is seeking to recruit a Wellness Director for the 5* Luxury Hotel Anassa , a member of Leading Hotels of the World . Job Role Working according to the core values and operational standards of Thanos Hotels, the role of the Wellness Directoris critical to the success of the SPA's of Anassa Hotel. This position requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue. The Wellness Directoris responsible for the daily leadership of the spa operation. Duties & Responsibilities Demonstrate sincere customer focus and true appreciation for the guest experience. Develop and implement Spa goals, policies and procedures. Responsible for leading the efficient and effective Spa operations including short- and long-term strategic planning. Assist in the achievement of financial goals in revenue, expenses and profit. Maintain pricing integrity and Spa standards. Anticipate, identify and ensure customer needs are being met in the best possible way. Promote good public relations and handle complaints or concerns of guests. Produce annual marketing plan in conjunction with the Hotel. Identify new business and marketing opportunities. Pro