PREMIUMNEWFront Office ManagerSheraton Abu DhabiAbu DhabiRecentlyUnspecifiedJob Description You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualificationsmore
NEWAssistant Front Office Manager – Front Office – Jumeirah at Saadiyat Island ResortJumeirah Saadiyat IslandAbu DhabiRecently£0 - £0Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.more
PREMIUMNEWFront Office - ButlerQasr Al Sarab Desert Resort by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description As a Butler, you are required to engage and maximize and exceed guests' satisfaction by providing highly personalized, efficient, and responsive service with attention to details, and anticipating guests' needs. Take ownership and leadership of all villas assigned to you including, directing, assisting, and ensuring the cleanliness and maintenance of guest villas.more
PREMIUMNEWFront Office SupervisorEastern Mangroves Hotel & Spa Abu Dhabi by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. * To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. * To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.more
PREMIUMNEWIncome AuditorSheraton Abu DhabiAbu DhabiRecentlyUnspecifiedJob Summary You will serve the needs of the business, our guests and our team members by coordinating timely completion of the audit function. As an Income Auditor you will be responsible for reviewing and verifying all the hotel's financial reports as per the companys policies and procedure in coordination with concerned departments. You will be responsible for ensuring that all revenues are recorded and reported on a daily basis and all control procedures are in place relating to the income process. Qualifications * Diploma or Degree in related field. * Previous experience as Income Auditor. * Excellentwritten and verbal communication skills. * The ability to manage competing priorities. * Ability to work under pressure and work to deadlines. * Advanced skill level in Microsoft Outlook, Word and Excelmore
PREMIUMNEWGuest Service AgentEastern Mangroves Hotel & Spa Abu Dhabi by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness.more
PREMIUMNEWTelephone OperatorSheraton Abu DhabiAbu DhabiRecentlyUnspecifiedSpeaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events. Answers incoming call & Places outgoing calls. Directs call to guest rooms, staff, or departments through the switchboard Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. wake-up call services. Provides information about hotel services to guests. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. To be fully aware of and adhere of health and safety, fire and bomb threat procedures.more
NEWIncome AuditorBAB ALQASR HOTEL & APARTMENTAbu DhabiRecentlyUnspecifiedThe luxury 5 star Bab Al Qasr offers a truly unique Middle Eastern experience with authentic Arabic hospitality. Set on its own private beach in Abu Dhabis exclusive Corniche area, its iconic Arabesque architecture and sumptuous interiors are designed for discerning business and leisure travelers, looking for a taste of modern Arabia. With its breath taking lobby, superb views and world class facilities, Bab Al Qasr impresses on every level. A rewarding opportunity awaits you at Bab Al Qasr, Abu Dhabi. Be part of a multicultural, talented team to deliver an unforgettable guest experience. Work in a world where we strive to provide the highest level of service to our guests. We are focused on hiring people with the natural inclination to exceed the guest expectation and the desire to continuously strive for perfection.more
PREMIUMNEWDirector of RevenueEastern Mangroves Hotel & Spa Abu Dhabi by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers. Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Are you a driven, highly experienced Revenue Leader hungry for your next challenge? Further you will actively participate in the production of the hotels annual budget and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use.more
NEWGuest Services Executive - Concierge - Jumeirah at Saadiyat Island ResortJumeirah Saadiyat IslandAbu DhabiRecently£0 - £0Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.more
FEATUREDNEWButlerERTH, Abu DhabiAbu DhabiRecentlyUnspecifiedJob Role The Mudeef Butler is well versed and uses refined language and behaviour according to the Brand Values by providing bespoke experiences and services to fulfil all guest needs during pre-arrival, check-in, throughout the stay, and upon departure, in partnership with other departments in the hotel operation, and verifying that other departments supporting butler services are equipped to meet guest needs. The Mudeef Butler duties include, but are not limited to, building rapport with guests, proactively anticipating guest needs, and acting upon them where possible. Job Responsibilities * Liaison with GR, Concierge, FD, Room Service, Culinary, Security, and operational departments regarding the necessary logistics of the guest journey, send guest profiles with preferences and itineraries.more
PREMIUMNEWSpa Therapist-Arabic SpeakerEastern Mangroves Hotel & Spa Abu Dhabi by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies, body and skincare treatments, your responsibility will include providing spa tours, reception duties, reservations, stock monitoring, promoting products and services to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests. Qualifications * LOCAL HIRE ONLY * At least secondary graduatedmore
PREMIUMNEWGuest Experience AgentQasr Al Sarab Desert Resort by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Previous Guest Relations experience in a luxury service environment * Well spoken and attention to highest grooming standards * English and other European languages are an advantage * Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App) * Required to work independently.more
NEWFront Office AssociateThe First Group - HospitalityUnited Arab EmiratesRecentlyUnspecifiedJoining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive can do attitude and will be responsible for delivering an exceptional customer service experience to all our guests. * Greet and welcome all guests approaching the Front Desk in accordance with TRYP by Wyndham standards. * Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. * Review Front Office logs, Trace File and Credit Limit daily. * Handle cashiering duties. * Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. * Coordinate with Front Office Supervisor in performing daily task or during the shift. * Have knowledge of emergency procedures and assist as needed. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.more
FEATUREDNEWFront Office AssociateTryp by Wyndham DubaiUnited Arab EmiratesRecentlyUnspecifiedReceptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. * Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.more
NEWSenior Role in Front Office, Emaar HospitalityEmaar Hospitality Group LLCUnited Arab EmiratesRecentlyUnspecifiedEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences.more
NEWFront-Office AgentSofitel Dubai The ObeliskUnited Arab EmiratesRecentlyUnspecifiedCompany Description We are far more than a worldwide leader. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion Sofitel Dubai the Obelisk is Sofitels largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French Joie de Vivre. Guests have the option to unwind at the Sofitel Spa with LOccitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center.more
NEWFront Office ReceptionistHabtoor Grand Resort Autograph Collection LLCUnited Arab EmiratesRecentlyUnspecifiedJob Title: Front Office Receptionist Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.more
NEWRole in Front Office, Emaar HospitalityEmaar Hospitality Group LLCUnited Arab EmiratesRecentlyUnspecifiedEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. * Genuine service personality, * Good communication skills and genuine guest service personality, * Proficiency and fluency in Mandarin.more
NEWRole in Front Office, Emaar HospitalityEmaar Hospitality Group LLCUnited Arab EmiratesRecentlyUnspecifiedEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. * Genuine service personality, * Good communication skills and genuine guest service personality, * Proficiency and fluency in Mandarin.more
NEWFront Office ManagerKhamas Hospitality GroupUnited Arab EmiratesRecentlyUnspecified* Evaluates the job performance of each front office employee. * Maintains working relationships andcommunicateswith all departments. * Maintainsmaster keycontrol. * Verifies that accurateroom statusinformation is maintained and properly communicated. * Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. * Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in the highest possible guest satisfaction. * Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times. * Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately.more
PREMIUMNEWFront Desk Agent- Russian SpeakerThe Marriott Hotel and Resort Palm JumeirahUnited Arab EmiratesRecently$0 per annum As per the MarketWe are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levelsmore
FEATUREDNEWNight ManagerCentara Mirage Beach ResortUnited Arab EmiratesRecently$0 per annumAbout Us Centara Mirage Beach Resort Dubai, a themed destination resort on a prime stretch of the Deira Islands waterfront, inspired by mythical Thai and Arabian adventures. Designed with family fun in mind, Centara Mirage Beach Resort Dubai features 607 expansive rooms and suites, offering a choice of stunning city or sea views and an option for bunk beds. Along with an impressive beachfront swimming pool and waterslides, the resort also houses three age-specific Kids Clubs, a candy-themed kids spa, outdoor playground, fully-equipped fitness centre, myriad water sports and a family-friendly lounge. An ideal family resort for holiday includes moments of pure relaxation, SPA Cenvaree provides luscious wellness treatments specifically formulated for both adults and younger guests, making the resort a true oasis for all ages. The Brandmore
NEWGuest Relations ManagerMiramar al aqah beach resortUnited Arab EmiratesRecentlyUnspecifiedGUEST RELATION MANAGER - German Speaking (Female Only) Job Summary To take care of the guests from the moment they arrive through to their departure by turning their moments into memories and ensuring that they have an exceptional guest experience. Requirements * College degree in hotel management or related field * Previous experience in Front Office or Guest Services within a hotel/resort * Excellent communication skills. * Experience with Front Office Systems (Opera). * Proficient in English, both written and spoken * Russian language skills are a must.more
FEATUREDNEWCID AssociateTryp by Wyndham DubaiUnited Arab EmiratesRecentlyUnspecified* Greet, check-in, respond to requests and settle accounts while providing exceptional service. * Take initiative to add a personalized experience. * Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-selling. * Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties. * Monitor and correct any discrepancy shown by the PMS and CID system reconciliation. * Maintain a structured filing system, as per CID and audit procedures requirements. Desired Skill & Expertise * At least 1 year of experience as a front desk agent in a 5*property. * Service focused personality is essential. * Front Office computer literacy (e.g., OPERA, VICAS, etc.) * Fluency in Arabic and English is a must; additional languages are a plus.more
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