To exercise maximum effort in promoting and selling of the Hotel, using the agreed methods as approved in the sales procedures manual. To create weekly, monthly and annual events to promote the Hotel. To liaise with F&B department, ensuring operational and financial success of all events and send out BEO. To produce weekly Function Sheets, one week in advance, for all departments. To process a function sale from enquiry to Contract in accordance with laid-down procedures. To maintain contact with clients in order to guarantee good business relations and meet at mutually approved intervals. To maintain regular contact with conference agents and place suitable business all year round. To prepare and present monthly business reports and forecasts to the format agreed at the time. To maintain excellent relations with the local media to ensure adequate publicity of events. Assist in establishing and achieving banquet’s department annual budget forecast and exercise a constant control of the operation cost. Conduct regular training sessions with the assigned team in line with the departmental SOP’s. Ensure the timely set up of all Banquets’ venues according to the service settings and as outlined in the function sheets. Coordinate all menu proposals presentations and buffet set-ups with the F&B Manager. Enforce control procedures for all outgoing and returning ope
What will it be like to work for this Hilton Brand? It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything. Job Description We are looking for a candidate for the position of: Food and Beverage Supervisor Job Description A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. What benefits will I receive? Your benefits will include acompetitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilt
• Acting Finance Manager and looking to grow. Will be responsible to lead the financial input into the formulation and implementation of the Concorde Hotel Strategic Plan and Budget, and any other key strategic planning exercises. • Maximize cash flow performance of the hotel. • Establish adequate internal controls and procedures for all revenues and expenses and safeguard all of assets. • Dealing honestly and fairly with clients, customers, suppliers and financial partners. The long-term success of the Company depends upon establishing mutually beneficial relationships. • Maintaining and reporting accurate and timely financial and operating information and provide analysis interpretations and projections. (follow the guidelines established in the finance manual) • Taking responsibility for the professional development of all Finance staff. This includes identifying training needs, and supporting the release of staff to attend training. • Obtaining appropriate legal counsel regarding the business practices of the hotel and maintaining an awareness of local laws, rules and regulations. • Providing safekeeping, including proper storage and access for all contracts, leases and other financial records. • Maintaining his/her own professional competence.
• To provide courteous and efficient service and, where possible, to comply with each and every guest request. • To greet all guest in a courteous and friendly manner i.e. always with a smile. • To be able to operate the computer system and maintain computer discipline at all times. • To sell accommodation in such a manner so as to maximize revenue and occupancy. Always up sell i.e. try to sell the more expensive rooms. • To assign rooms for arriving guests. Special attention is to be given to repeated guests with special requests. • To check in guests according to the procedure. • To handle room keys (Ving Card System) according to the procedures. • To take room reservation at the counter or on the telephone. • To work closely with the Housekeeping Department. Inform Housekeeping of early check ins or late checkouts. • To prepare welcome cards, folders and all relevant materials for FIT guests and groups before their arrival. • To handle all mail, telexes, messages, packages, flowers, gifts and other items for guests. • To relocate guests to another hotel of the same standard when all our rooms are sold out. • To verify rooms’ status from Housekeeper's discrepancy report. • To grant credit and process credit cards according to company policies and procedures. • To post outlet charges which are not updated to the room accounts as soon as they are received. • To receive and post to th
Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned
Ensure that the hotel’s standards of cleanliness, hygiene, security and presentation are maintained in all assigned rooms. Perform cleaning duties in guest apartments in accordance with the status or the guest’s stay. Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or Housekeeping Administrator, for action and follow up. Attend to guests’ requests and queries courteously and promptly in the course of performing duties. Complete all information on the Allocation Sheet for all assigned rooms, marking status, linen replaced and special requests. Complete the Allocation sheet with the time commenced servicing the room, any running that is required, times that DND signs were placed on the door and record any maintenance issues. Report to the Housekeeping Supervisor any unusual incidents, complaints, unauthorised persons in rooms, missing or damaged hotel property, and lost and found items. Clean, tidy and vacuum the housekeeping pantries, ensure pantry doors are kept locked at all times and lights out when not in use. Stack all stocks ne
DUTIES/ RESPONSIBILITIES · Represent the outlet with a genuine smile and greetings at the reception. · Display friendly and pleasant attitude towards guests and colleagues. · To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room. · To open the restaurant for business at the prescribed time each shift. · To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set. · To pick up the daily menus and insert them properly in their covers. · To inspect every menu and list to ensure their immaculate condition and appearance. · To de
In consultation with the General Manager and Director of Sales & Marketing, prepare the financial budget for Fraser Suites Doha and submit to Corporate Office and the Owner in the specified format and within prescribed timelines. Implement measures to control operating expenses to achieve financial objectives. Efficient forecasting and management of cash outflows to ensure the efficient use of capital to meet business requirements. Conduct periodic reviews and market research to ensure purchasing deliver best pricing outcomes. Manage the fixed asset register and implement measures to control the movement and/or disposal of assets. Liaise with internal/external legal advisors, consultants and regulatory authorities to ensure operational and legal compliance in all business dealings. Preparation and submission of the annual business plan and financial budgets in accordance with company’s guidelines and the Owning Company’s requirements. Provide timely and responsive assistance to the Owning Company’s represe
Record journal entries in support of the monthly financial close process. Entries to include cash transfers, Unclaimed property entries, Review and analyze financial results. Research and prepare written variance analysis for review with Finance manager and various other members of management. Perform assigned functions in support of the Finance Manager close, Review, reconcile, correct and report on Non-Cash financial activity in the general ledger. This cash flow information is used to compile the company's Cash Flow Statement. Reconcile, review and maintain general ledger account reconciliations. Also this position will assume responsibility for reviewing some of the accounting staffs account reconciliations. Assist with special projects within the department. Prepare adhoc financial analysis in support of special requests. Prepare and review quarterly reporting schedules used for internal and external reporting. Assist with research and analysis in support of the quarterly audit. Education Requirement: Bachelor's Degree in Accounting Training requirements CPA or pursuing c
The chief Accountant is in-charge of all accounting activities of both financial and management accounting. They are responsible for preparing financial and performance reports, assisting departments with annual budgets and reviews, internal control and tax studies. As part of the management team, the chief accountant handles his/her team in resolving conflicts, delegating and organizing tasks, as well as motivating and leading teams during project developments. A chief accountant also ensures that the company abides with the set of laws implemented by the state related to taxes and handing financial transactions. Other tasks of chief accountants include monitoring financial position, financial performance and cash flows of the company; revising any discrepancies of reports; and checking the company’s assets and liabilities that could affect its equity in the future.
Groups & Events Executive – (in English) Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites. Groups & Events Executive The Groups & Events Executive is responsible for maintaining key attention on SELLING to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and planning in order to meet the event wishes and expectations of event planners. Key Responsibilities: Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates. Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
Our client is looking for a young and dynamic Operations Manager ( F&B Back ground) with proven experience in International branded Hotels . Strong leadership, communication, understanding of the organization’s philosophy in all aspects essential. Requirements include Pleasing personality, able to deal with multinational staff and high-profile individuals in a most demanding work environment. Applicants with 15 plus years International experience and currently holding the role of Hotel Manager for at least 3 years or EAM for 5 years will be ideal for the role
Introduction The Sonnenalp Hotel is one of the Leading Hotels of the World, recognized for service excellence, community contributions, Green leadership and a diverse and welcoming staff. Our 4th generation family-owned Bavarian style hotel has been THE place to stay in Vail for the past 35 years. Join our exceptional team committed to creating a world class resort experience for each and every Guest! Your tasks What are we looking for? "Exceptional People Creating a World Class Resort Experience" The Sonnenalp in Vail Colorado is looking for Food and Beverage staff to join our premier Hotel. The purpose of this position is to interact with our guests and ensure they have a great experience when dining at our five F&B establishments. Servers will work in either fine dining, casual dining, or our events/banquets settings. Restaurant Servers are responsible for positive guest interactions and serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. We offer positions for Q1 visa candidates ONLY. The Q1 positions are 15 months in length and are available to candidates from Germany, Austria or Switzerland only. Education/Experience Apprenticeship in a Hotel or Restaurant required OR equal educatio
Introduction Location: Warsaw Department: FB Position: Waiter/ Waitress Job Summary The purpose of the position is to interact with our guests and ensure that they have a positive dining experience. Restaurant servers are responsible for positive guest interactions, while providing service in a friendly and efficient manner. Servers are expected to be attentive to our guests spoken and unspoken needs and make them feel welcomed. Qualifications Education: Any combination of experience that provides the required knowledge, skills and abilities to effectively fulfill the duties of this job description. Experience: Two years of experience in similar operation. Computer Skill & Other Technical Skills: Ability to utilize computer software and hardware as required. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Resort Radios, etc). Communication: Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. Licenses or Certifications: n/a Other: Must be customer-service oriented and have excellent
Introduction Situated in the Algarve, on Portugal´s sunny and exotic southern coast, VILA VITA is a paradise within a paradise, offering a wide range of exquisite hospitality and gastronomic services renowned the world over for their excellence and unique identity. Our ability to successfully host, entertain and enchant refined guests from all over the world has made VILA VITA synonymous with luxury and charm. Our exclusive luxury villas offer our guests the best of both worlds: sequestered privacy with easy access to fantastic local beaches and breathtaking settings which truly characterize the splendor of the Algarve and the magic of VILA VITA. With sleek interiors that reflect the Algarve's natural palette of blues, whites and greens, and outdoor areas with infinity pools, spacious gardens and ocean-view terraces, these villas are impeccably kitted-out and promise seclusion and comfort for groups of friends or families holidaying together. Your tasks The Executive Villa Butler coordinates all Villa related service activities in order to assure impeccable standards, guest satisfaction, well organized and efficient maintenance, excellent levels of cleanliness and tidiness as well as the correct interaction with all other departments in view to guaranteeing that all runs well during the stay. The Executive Villa Butler welcomes and checks in guests, making dining and entertainment arrangements, and support all their needs, thereby int
Introduction We are always looking for keen and motivated people. To keep our standard we are looking for new team members who want to join our international Bar & Restaurant team: Our food and beverage offering is constantly evolving and made up of many parts; café, bar, breakfast, lunch, dinner, and events. All work together to provide excellent service and high quality produce to all visitors, both hotel guests and locals, for the duration of their stay. Having a sustainable, local, independent, and high quality offering is at the centre of everything we do and is hugely important to us and our guests. All food served in the hotel is organic, as much as possible is sourced locally, and as time goes on more and more will come from our own farm. Bread is baked in our in house bakery and our wine list is comprised of many organic, biodynamic, and natural wines. All of the suppliers and producers we work with share our passions, and so must anyone who would like to join our team. Our lounge is the heart of our hotel. It acts as a wine bar, cafe, event space and music venue. We regularly host yoga, concerts, DJs, thought provoking talks, and collaborations with chefs. Each evening we offer a selection of seasonal small plates and wines by the glass. During the day the focus is more on coffees from local roasters and snacks from our bakery. We want to offer every guest a unique experience through excellent service and we are alw
Sofitel Dubai Wafi scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Airport Concierge and help us to make Sofitel Dubai Wafi a truly welcoming destination! The Position To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
Our Client is looking for a Project Manager -Health Care division for a reputed Client in the GCC region. Applicants must have experience in handling large inventories of high-end health care facilities of International standards. Ideal candidate must have worked as Hotel Manager / GM of reputed hotels with relevant experience in Contract catering segment Applicants must have at least 20 plus years of relevant experience.
We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B outlets, staff and budgets. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. To be successful in this role you must be well-versed in the culinary arts and adhere to strict standards of hygiene and cleanliness. Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Preserve excellent levels of internal and external customer service. Design exceptional menus with the Culinary team, work with our Purchasing Department and continuously make necessary improvements. Identify customers needs and respond proactively to all of their concerns. Lead the F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI’s, schedules, policies and procedures. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. Report on management regarding sales results and productivity.
Welcome to our World Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate a hotel in every region across the Kingdom of Saudi Arabia targeting 25 hotels by 2025. Key Job Responsibilities The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. Develop and execute strategies to drive business in new and existing markets Partner with Talent Acquisition to identify and recruit top sales talent Mentor employees to help them achieve individual & team objectives Qualifications Familiar with Makkah & Madinah Market Bachelor's degree or equivalent experience in Business 3+ years' of sales experience Excellent written and verbal communication skills Saudi National or Valid & Transferable Iqama