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NEWGuest Experience Expert- Front Desk AgentThe Ritz-Carlton, Dubai International Financial CentreUnited Arab EmiratesRecentlyUnspecified1. Entry Level 2. Perform all check-in and check-out tasks 3. 4. Inform customers about payment methods and verify their credit card data 5. Register guests collecting necessary information (like contact details and exact dates of their stay) 6. Welcome guests upon their arrival and assign rooms 7. Provide information about our hotel, available rooms, rates and amenities 8. Respond to clients complaints in a timely and professional manner 9. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs 10. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests 11. Upsell additional facilities and services, when appropriate 12. Maintain updated records of bookings and paymentsmore
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