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NEWGuest Experience Expert- Front Desk AgentThe Ritz-Carlton, Dubai International Financial CentreUnited Arab EmiratesRecentlyUnspecified1. Entry Level 2. Perform all check-in and check-out tasks 3. 4. Inform customers about payment methods and verify their credit card data 5. Register guests collecting necessary information (like contact details and exact dates of their stay) 6. Welcome guests upon their arrival and assign rooms 7. Provide information about our hotel, available rooms, rates and amenities 8. Respond to clients complaints in a timely and professional manner 9. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs 10. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests 11. Upsell additional facilities and services, when appropriate 12. Maintain updated records of bookings and paymentsmore
NEWManager Business DevelopmentDoors DubaiUnited Arab EmiratesRecentlyFrom $60,000 to $120,000 per annum and attractive monthly incentive syTo support in maximizing sales activities to meet or exceed set sales objectives in accordance with goals. Be responsible for reactively servicing all long tail accounts, and liaising withbusiness houses, travel agencies,hotels(concierge)togenerate group/individualleisure and corporate transientbooking. Monitor reactive Long Tail account activity to identify Prospect accounts for development Provide Sales Support SupportingMarketingTeam in their day to day sales activities Ensuring high levels of customer satisfaction as well as maximizing up-sell and cross-sell potential within existing/newcustomers to maximize share of wallet. Event management and coordination including, client invitation process, event set up, event attendance and evaluation of Sales Calendar events and or other client events/entertainment/FAMSmore
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