Introduction Client Assistant (Part-time or On call) - Amsterdam at Indie Campers Amsterdam The Client Assistant(Part-time OR on call) will be the direct point of contact for Indie Campers with our clients,providing world-class customer service. Main tasks: Direct contact with the clients, providing world-class customer service; Receive and deliver the campervans (check-ins and check-outs); Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions; Maintain updated information on van availability, reservations and guest communications; Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare, verify and clean vehicles and equipment; Performing inspections, verifications and keeping complete, accurate records of the vehicle's condition. Indie Perks Joining the team means enjoying amazing benefits. road trip, anyone? Free vans International environment Team events Partnerships & Discounts Career Growth Requirements: Availability to work on part-time/on call regime, to cover peak periods during the season (mandatory); Relevant Experience
Introduction Branch Operations Specialist Amsterdam at Indie Campers Amsterdam The BranchOperations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Main tasks: Train, supervise and support location staff, including client assistants, cleaning/shuttle officers and trainees; Receive and deliver the campervans (check-ins and check-outs); Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions; Maintain updated information on van availability, reservations and guest communications; Verify and prepare vans after each booking; Handle complaints and specific customers' requests and troubleshoot emergencies; Monitor stock and order depot supplies; Receive and manage recurrent suppliers; Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans. Indie Perks Joining the team means enjoying amazing benefits. road trip, anyone?
Senior Director of Operations - Hospitality Group NL & DACH Objective / Purpose: This purpose of this position is to provide inspiring and strategic leadership while directing the activities of the portfolio operations in support of the mission, core values, standards and goals established by the company. Areas of Responsibility: Primary areas of responsibility include, but are not limited to the following: Ensure profitable operation of all hotels, food & beverage outlets, and other revenue streams in conjunction with established metrics and goals. Optimize business performance of each area of responsibility (topline and bottom line). Liaison for outside owners and investors (in conjunction with CFO) relative to day to day operations of managed hotels. Ensure integrity of company (and relevant third party) brand standards and business objectives consistent with operating contracts, policies and practices. Ensure that all operations activities are carried out in compliance with laws and regulations Knowledge, Skills and Abilities desired: To perform this role successfully, an individual must have experience achieving the desired result(s) in their areas of responsibility at the senior executive level. Strategic business leader - Works strat
Located in the world’s most magnificent locations, One&Only resorts and residences are designed to reflect the uniqueness of their surroundings, each ultra-luxury resort has an authentic sense of place, an unrivalled energy and each guest experience is individually crafted. Privacy, luxury and space are the hallmarks of One&Only Reethi Rah, Maldives, an exclusive all-villa retreat on one of the largest resort islands in the North Male' Atoll. Offering an unsurpassed level of style and sophistication, adorned with endless white sand coves and turquoise bays, all villas have direct access to the lagoon. Villas, service and dining are geared to the guests accustomed to the highest world-class standards. Situated on the 44 hectares of the island, are 122 Guest Villas, 5 Restaurants, 70 Pools, a Spa and other recreational activities including fitness center, dive center and water sports. We currently have an exciting and rewarding opportunity for an experienced Agent, Reservations join our team at our ultra-luxury 5* Resort, One&Only Reethi Rah in the Maldives. To assist in maximizing Room Revenue and occupancy, entering reservations into Opera and follow up all reservations to ensure all bookings are guaranteed and confirmed, with complete booking details such as flights,
Job Role: 1.1.1. Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. 1.1.2. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) 1.1.3. Register and process check in/out for all VIPs guests efficiently and professionally.Escort VIP gussets to their rooms. 1.1.4. Update guest information into the computer after a complete check in. 1.1.5. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.6. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed 1.1.7. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
Seek out opportunities for guest-centric experiences in all departments of the resort and assists resort outlets in putting processes in place to ensure that these opportunities are executed by all employees. Work location: Lily Beach Resort & Spa - https://www.lilybeachmaldives.com/ Key Responsibilities: Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees Measures results (challenges, successes, etc.) and communicates on a weekly basis to Department head and GM Oversee and implement Resort Guest Experience initiatives and ideas Reviewing the arrivals during the morning meeting and highlighting VIP arrivals/high paying guests/elite guests, etc. VIP inspections of the VIP rooms and ensuring amenities are pre-set. Reviewing room blocking for the day and ensuring allocations are anticipatory. Identify potential upgrades and follow up with GRO Look for new/innovative ways to provide anticipatory service Coordinate among all departments for seamless execution of service Coordinate correspondence with guests pre and post stay Assist Reservations and Front Office team to identify guests and achieve a seamless
WE WARMLY WELCOME YOU. And are going above and beyond to make you feel at home. You will be trained and become responsible for providing a warm welcome and departure and service which is thoughtful and surprising, delivered with attention to detail and grace. The Mandarin Oriental way. WE WORK, GROW AND FLOURISH AS A TEAM. You perfect the team by taking ownerships for: creating outstanding arrival and departure experiences assisting with billing and invoicing taking personal care of our guests during their stay ensuring compliance with health and safety regulations handling incoming telephone calls WE WILL DELIGHT YOU. By creating a holistic colleague journey. From your first contact with us. To your onboarding, personal development and beyond. Travel and InHouse benefits and experiences. Partnership Discounts. And our sincere Colleague Wellness and Community initiatives. We have a culture of respectandappreciation for eachother. WE NURTURE YOUR TALENTS. And build up on your experiences and achievements. We want to guide you towards your career aspirations. You are arriving with: first experiencesin a similar positionand in aluxury environment the spirit to exceed expectations and a strongattention to detail a harmonious and humble soul and attitude knowledge of Guest Service related IT&T systems exc
Deputy General Manager – Design-led, lifestyle apart’hotel – New opening. Job precis: We are seeking a Deputy General Manager for this well-located, upscale lifestyle apart’hotel opening in Munich, Germany next year. The Deputy General Manager will be instrumental in opening the hotel, building the team and supporting the General Manager in ensuring the commercial and operational success of the hotel and putting it on the map as a cultural hub in the Munich area. This is a hands-on management role and will be fully accountable for the day to day operation of the property. This would suit an existing Deputy General Manager or a Rooms Division Manager or Front Office Manager from a lifestyle hotel or serviced apartments property looking to step up. Job advert description: About the role Lead and manage the hotel departments and teams. Oversee the day-to-day running of the hotel. Create and implement standards of service throughout the hotel. Oversee, direct and have creative input into the opening of the hotel. Be the face of the hotel with local clients and customers.
Introduction Come join us at Domaine du Mont D'Arbois for the winter season 2020 - 2021! Four Seasons Hotels & Resorts At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us. We Are Four Seasons Four Seasons Megève Collection Join us in Megève, on the Mont d´Arbois' slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, 2 of which are Michelin-starred, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter. Discover our mountain restaurants: La Taverne du Mont d´Arbois, a traditional Savoyard restaurant, offering Grill & fireplace cuisine; L'Auberge de la Cote 2000, traditional restaurant at the foot of the slopes; The Mont D'Arbois Club, Fast Casual restaur
POSITION:FRONT OFFICE SUPERVISOR REPORTS TO:Front Office Manager, Operations Manager DIRECT REPORTS:Client Relations Executives, CID Operator, Bellboys, Drivers LIAISE WITH:All Hotel Team Members; External and Internal Providers LOCATION:Rabban Suites West Bay Doha PRIMARY FUNCTION:O versee the smooth operation of the property when on duty with specific emphasis on guest services and safety and security, in compliance with Rabban Suites West Bay Doha standards. KEY DUTIES AND RESPONSIBILITIES Front Office Oversee all guest related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained. Respond to any guest complaints and other related issues promptly with empathy and professionalism. Protect the welfare and interests of guests and ensure the safekeeping of the property. Complete inspection of entire property as per daily checklist. <span style=
Head of Operations Location: Malaysia Salary: $$$$ + Benefits Start Date: ASAP My client, a famous lifestyle brand, having won numerous awards and having been named as one of the most exciting and progressive brands in the world is looking for their next Head of Brand! This is a truly exciting opportunity and one that doesn’t come around very often. This is a cool brand, a really cool brand and they are looking for candidates who are up the task of maintaining the incredibly high standards set so far, they want someone who will fit perfectly into the fast-paced, high-octane culture which constitutes to the energy of this institution. The Head of Brand will be responsible for overseeing all aspects of the business which includes a selection of nightclubs, bars, pubs, restaurants and an upcoming hotel. The Ideal Candidate Should Have Incredible presence, ideally on the lifestyle/clubbing scene Strong business development skills Proven experience in marketing, with a focus on social media Experience working in Asia; ideally Malaysia, Hong Kong or Singapore A background in F&B operations Experience working or operating in high-volume venues/nightclubs In order to be considered for this role you must be willing to relocate to the beautiful country of Malaysia. If you are interested in th
Job Title: Quality Manager Department: Executive Office Reports to: General Manager / Resort Manager Position Level: Manager (DHB) Position Overview The Quality Manager is responsible for ensuring the improvement of Resort’s key indicators and internal process. The individual collaborates and supports all departments on improvement projects, monitoring its progress to ensure timely execution and delivering desired results. The Role · Provides inspirational leadership, clear vision and direction to colleagues to ensure delivery of the Patina brand, values and vision, to create an amazing experience for our guests and colleagues.
Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with guests. Requirements 2+ years customer service experience in 4* Hotel. Certificate or diploma in hospitality advantageous. Exceptional interpersonal skills. Excellent written and verbal communication. Good time management and organizational skills. Opera experience.
- The Resident Manager will work closely with the General Manager in order to provide leadership for the management team and ensure that guest and team member satisfaction are always a top priority. - He/She will have a strong background in Food & Beverage operations - The Resident Manager will be a dynamic, outgoing personality who is exceptional at building relations and gaining the support of internal and external parties - Quality oriented and exceptional attention to detail - He/She will be fluent in English and Arabic with a proven track record in the hospitality industry in Egypt
Guest Relations Officer (French Speaker) Sofitel Dubai the Obelisk scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Guest Relations Officer and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The Position
Residential Complex Manager – Kazakhstan Salary: ££excellent Location: Kazakhstan My client has an amazing Residential Complex, comprising of 24 buildings with the ability to have 4,000 guests, with everything onsite such as kitchen, catering, shops, gym and beautiful outside areas. This role is an exciting one, looking after all catering, hotel services, facilities management and external commercial aspects. The Role: Prepare plans and budgets for the hotel including sales forecasts and costs Be responsible for maximizing revenues to meet or exceed budgeted profitability Prepare a monthly and quarterly operational and financial reporting for the management Conduct weekly staff meetings involving the key staff including heads of departments and other management employees. Look at hotel strategies to improve service levels, and approve efficiencies Work with sales team to manage all sales activities of the property, events, functions and conferences Identify potential business opportunities in the local market. Maintain relationships with local companies and key people to increase the hotel’s visibility within the local market. Meet clients on the property, including meeting contacts and potential clients touring the hotel, to assist in the sales effort. Be in the public areas during peak times, greeting guest
Job Role: 1.1.1 Register and process check in for all arrivals. 1.1.2 Handle guest check outs efficiently and professionally. 1.1.3 Update guest information into the computer after a complete check in. 1.1.4 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. 1.1.6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 1.1.8 Handle issuance of guest room key cards and ensu
General Manager Prague, Czech Rep We are seeking a tenacious General Manager to oversee the entire operations for this Bar, Restaurant and Nightclub venue in Prague. You must have experience with high volume live music venues on an International scale but also experience within Food & Beverage and able to develop a trendy bar & restaurant with a reputation for delivering results. Retaining and attracting new customers, to build sales and profitability is an important part of the role as well building on tourist traffic. The Role Your primary focus will be to increase revenues through F&B sales, cost saving and bright ideas which make money and save money. You will need to have complete knowledge of all food and beverage menus in order to promote and market to the public. Able to oversee all areas of a diverse business Engage with customers to grow our existing customer base and brand name. To proactively seek out sales and marketing opportunities within the community to increase brand awareness and work closely with the sales & marketing team to come up with ideas for promotions and events Participate in weekly management team meetings. You will be required to prepare Budgets, P&L, forecasts and other reports. Managing and developing diverse team Dealing with suppliers and negotiating best deals
DUTIES AND RESPONSIBILITIES: 1.1.1 Register and process check in for all arrivals. 1.1.2 Handle guest check outs efficiently and professionally. 1.1.3 Update guest information into the computer after a complete check in. 1.1.4 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. 1.1.6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. <p style="text-align:just
POSITION:Guest Service Agent REPORTS TO:Front Office Manager, Assistant Front Office Manager, Night Manager and Shift Leader DIRECT REPORTS:Bell Boys and Drivers LIAISE WITH:All Hotel Team Members; Guests; External and Internal Providers LOCATION:Rabban Suites West Bay Doha PRIMARY FUNCTION:Ensure high standards of service delivery to all guests in accordance with Rabban Suite West Bay Doha service standards. KEY DUTIES AND RESPONSIBILITIES Customer Be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. Courteously and promptly handle all reservations enquiries on phone, emails, etc. Act on flags and special requests. Membership Enrolment to offered at any point of contact for non-member Guest.