DUTIES AND RESPONSIBILITIES: 1.1.1 Organisation of Repeat Guest filing administration 1.1.2 Up-keeping of Hotel/Guest Information booklets and pamphlets. 1.1.3 Co-operation with hotel’s Housekeeping and Front Office 1.1.4 Awareness of outside activities/recreation etc. 1.1.5 The following duties within frame of work: Guest Satisfaction, Co-ordination of Information, Organisation Repeat Guest Cocktails, Personalised Welcome/Farewell, etc 1.1.6 Ensures maximum guest satisfaction through personal recognition and involvement with repeat guest. 1.1.7 Ensures that our repeat guests and any other VIP clients receive personalised treatment and services, such as: a) Pre-regi
About Jumeirah and Burj Al Arab: At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding. Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet. the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues. About the role: An opportunity has arisen in the Front Office department at Burj Al Arab for a highly motivated and hard working Assistant Manager. The main purpose of this position is to ensure the smooth and efficient running of the Front Office Department, utilize upselling, support for the operation by providing administrational support. Your duties will include the following:
Job Brief The Guest Relation Manager is a ‘key person’. He/she acts as a host of the hotel by providing assistance to the guests. Participates in all services offered to the guests by displaying accurate, updated relevant information. DUTIES AND RESPONSIBILITIES: Ensure that all Guest Relations team members are at all times offering to the guests’ graceful, personalized and caring service, aiming at highest possible guest satisfaction Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests Establish a relationship with the guest prior arrival, during stay, upon departure and after departure
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. 1.1.2. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) 1.1.3. Register and process check in/out for all VIPs guests efficiently and professionally.Escort VIP gussets to their rooms. 1.1.4. Update guest information into the computer after a complete check in. 1.1.5. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 1.1.6. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed 1.1.7. Provide friendly sand courteous service to guest and respond pr
Ability to multi-task: telephones, computers and guests that are in front of you. Quick thinking, ability to give clear, concise directions (walking, driving and verbal), refer/ recommend activities and services as well as information on the local Baltimore area and all of its many facets. • Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. • Project an approachable and professional image in personal appearance, manner, and demeanor. • Be knowledgeable of all in-house and arriving guests • Assist in taking reservations, tours, and greeting and checking-in guests. • Maintain a work environment of cleanliness and organization. • Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. • Responsible for: providing, maintaining and promoting hospitality at the highest level at all times • Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day Looking for Assistant Restaurant Manager with significant restaurant & bar experience in classically European style settings and international background in branded restaurants and hotels. Main job responsibilities: To be able to manage and support the Restaurant operations and achieve business objectives through customer centric approach in all we do. Ability to lead and inspire and assist the team to provide excellent customer service and contribute in building loved and trusted brand. Think forward and Coordinate with Restaurant Manager for everyday operation and maintain f
Scope of Work: To carry out the efficient operation of the Reception/Cashiering function in accordance with hotel standards and company policy. Job Responsibilities: 1. To greet smile and welcome all guests to the hotel. 2.To provide an efficient and friendly check-in and check-out according to company standards. 3.To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. 4.To inform all relevant departments regarding special guest requests. 5.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction. 6.To be fully aware of hotel room rates, availability, promotions, services and facilities. 7.To take reservations for accommodation according to company policy. 8.To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries. 9.To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 10.To ensure that telephones are answered quickly and efficiently following company standards. 11.To inform guests of the facilities
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Preparefor daily arrivals in terms of room allocation, amenities and special requestsof Guests. 1.1.2 Registerand process check in for all arrivals. 1.1.3 Updateand check guest information into the computer after a complete check in. 1.1.4 Accountablefor cashiering duties, foreign exchange transactions, night audits tasks andsettlement upon Guests’ departure. 1.1.5 Handleswalk in counter reservation at all times and process call in reservation whenroom reservations section is closed. 1.1.6 Providefriendly smooth courteous service to guest and respond promptly to all requestsand inquiries at all time. 1.1.7 Resolveguests complaints/ requests and liaise with the department concerned to ensureimmediately
DUTIES & RESPONSIBILITIES: 1.1.1 To direct and guide the spa team in providing efficient, prompt, and personalized service to all guests in a safe and hygiene environment, in order to maximize guest satisfaction and organizational profitability in an atmosphere of teamwork and high employee morale. 1.1.2 Responsible for keeping SPA and surrounding areas in a thoroughly clean, well-maintained condition. 1.1.3 Strictly follow Lost and found procedure. 1.1.4 Exercise and control strategies to break even while looking at ways and means for cost reduction without affecting quality. 1.1.5 Provide regular market research / feed back on competition / updating of pricing and market positioning of the product. 1.1.6 Divise various schemes and packages to contribute to increasing profitability. 1.1.7 Effectively manage recreation department to maintain brand standards and achieve budget and other agreed objectives.
About us At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms. Your day to day We are currently looking for attentive CCTV Operations Officer. Under the guidance of Security Manager, responsible for implementing safety and security policies in accordance with InterContinental Hotels Group standards. Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings. Conduct foot patrol, report and log any unusual observations and submit to the Security Manager. Conduct car park inspection in 3 major car parks in the Hotel Lobby, Marina and Health Club parking. Ensure checks are conducted on fire panel, fire hose real outlets and fire b
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. 1.1.2 Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. 1.1.3 Assure that every luggage is covered with a baggage claim tag. 1.1.4 Parking of guests and visitors vehicles in the designated hotel parking area. 1.1.5 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 1.1.6 Handle issuance of guest room key cards and ensure effective control for guest security. 1
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. To oversee the butler service, ensuring that all the hotel standards and procedures are fully known and followed. 1.1.2. To ensure a proper coverage and supervision of the butler service at all times. 1.1.3. To ensure appropriate stock level for the smooth run of the butler operations and to prepare requisitions accordingly. 1.1.4. To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility. 1.1.5. To use the proper telephone etiquette as per Rixos standards. 1.1.6. To assist and to coordinate the daily activity with the Guest Services Manager. 1.1.7. To be most of the time in the guest area to have contact with the guests and to socialize, playing a Public Relations role.
¨ Ensure all new associates are entered into the payroll system (OASYS) ¨ Ensure all change of status forms are authorized before preparing them for data processing. ¨ Books flights for new associates and annual leave tickets ¨ Handles the administration of employment contracts and coordinates the recruitment both locally and internationally. ¨ Liaises with recruitment agencies. ¨ Oversee associate medical Insurance – adding, cancelling membership, annual renewals, submitting insurance claims and following up ¨ Coordinates and encourage sports and social activities on a regular basis. ¨ Ensure all attendance records are properly completed and approved by the Heads of Department. ¨ Verify utilization benefit such as vacation and airfare are pr
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1. Greets, escorts, seats and farewells the guests. 1.1.2. Takes the orders of the guests and conveys to related production areas. 1.1.3. Handles all service matters to guests in the station. 1.1.4. Organizes table set-ups and move them as and when required. 1.1.5. Interacts with Outlet guests professionally and uses up-selling techniques. 1.1.6. During the set-up of the restaurant, she/he must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins etc. 1.1.7. After the set-up and before the arrival of the customers, and also during a new set-up within the service time, she/he must check the quality of the set-up and be sure that the restaurant or the table has a nice and warm a
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Organization and monitoring of all affairs concerned to the position. 1.1.2 Proper grooming at all times 1.1.3 Attend training classes as per schedule 1.1.4 Show fullest cooperation and respect within the team and other departments 1.1.5 Is aware of the daily activities and has product knowledge of all the hotel facilities Organization & Set Up 1.1.6 Prepare mise en place before the arrival of the customers, and also during the service time, she/he must check the quality of the food items. 1.1.7 Attends the communication meetings of her/his Outlet, such as daily briefings.
1.1.1 To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction 1.1.2 Must comply with the grooming standards of the company 1.1.3 To extend a courteous,friendly and professional greeting to guests as they arrive and to thank them as they depart 1.1.4 To make the seniors aware of all guest comments and guest complaints 1.1.5 To be thoroughly familiar with the service standards and procedures 1.1.6 To follow specified procedures to properly set up beach beds and cabanas stations. 1.1.7 To ensure cleanliness and maintenance of the beach areas 1.1.8 To set up beach with sunbeds,umbrellas and towels and to ensure that guests are provided with cle
Scope of Work Under the general guidance of Reservations Manager/Supervisor or delegate responsible for the smooth and efficient running of the Reservations Section. Has full knowledge of all hotel policies, procedures and standard operating procedures for the Reservations Section. To have a full knowledge of the Opera, GDS, CRS, Synaxis, fax, email and telephone systems. To ensure that all phone calls are answered promptly and efficiently, in accordance with the Front Office policies and procedures. Has full knowledge of all hotel policies, procedures and standard operating procedures for the Reservations Section. Handles incoming reservations received through telephone, fax, email or internet and responds to all requests as per policies and procedures. Prepare the daily reservations on weekly forecast report as required. Double-check the daily arrival, cancellation, no-show, and VIP reports for accuracy. Processes amendments and cancellations and updates in the system accordingly. Updates files by putting together old and inactive files and stores these items for possible future reference. Has a good working knowledge of the companies, other hotels, local information and details of
About the Plate Bakery and Cafe New restaurant opening in Abu Dhabi where we will be baking home made fresh pastries, serving quality coffee beans, organic breakfasts, salads with starters, and main courses. We are looking for hardworking, consistent, and enthusiastic employees, ready to give their 100% in creating a strong new team and help build the future of the brand. The concept is based on a modern kitchen bakery café, our menu is freshly prepared in the restaurant and includes an international twist of flavors while most importantly maintaining the quality of our work and food. We are looking forward to having a strongly experienced and confident working team, ready to join a new restaurant with a new family and in a friendly neighborhood. About the Role: We are looking for a skilled Cook to prepare delicious meals according following the menu. You will cook dishes that will delight our customers with their taste and in a timely manner. An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft around the kitchen and able to multitask. Experience in using various ingredients and a range of different cooking techniques is also important. Skills & Requirements:
JOB ROLE Provide five-star dining & engaging experiences to guests, Supervises Food & Beverage service and assist in service as per outlet and room service standards. Ensures HACCP, Hygiene, EHS standards, are strictly adhered to and meet & exceed the revenue, upselling targets. JOB RESPONSIBILITIES · Takes Food & Beverage orders as per standards and practices · Strictly follows Personal grooming & hygiene standards for self and others. · Makes guests feel welcome in the outlet and participates directs and supervises services to the guest. · Prepare appropriate work plan on daily basis. · Briefs staff before each meal period and assures that all orders are served correctly. · Interact and communicate with guests about their meal
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Accurately apply for employment visas and residence visas on the online system. 1.1.2 Ensure accurate and timely submission of the PR cash float. 1.1.3 He/she should coordinate with the government relations officer and the HR officer for the issue/cancellation of employees’ visas. 1.1.4 Scheduling of medicals after the employees date of joining. 1.1.5 Collection of passports from PRO’s of other companies and lifting of labour / immigration bans if required. 1.1.6 Managing the emirates ID issue process for all employees. 1.1.7 Solely responsible for tracking and managing the passport release/receipt procedure for all employees. 1.1.