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    Abu Dhabi
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    A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization. * The receptionist must ensure outstandingguest service skills atall times * They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented * All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately. * An atmosphere of calmness at the Front Desk must be maintained
    A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization. * The receptionist must ensure outstandingguest service skills atall times * They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented * All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately. * An atmosphere of calmness at the Front Desk must be maintained
    Posted 19 days ago
    Job Description You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications
    Job Description You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications
    Recently
    PREMIUMNEW
    First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but youll mostly be:? Kicking off truly memorable guest experiences with the warmest of welcomes? Taking, managing, and receiving payments for guest bookings? Staying one step of our guests needs to anticipate requests and offer tailored recommendations? Being our guests trusted contact helping with everything from bill issues to restaurant recommendations What we need from you? Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to?
    First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but youll mostly be:? Kicking off truly memorable guest experiences with the warmest of welcomes? Taking, managing, and receiving payments for guest bookings? Staying one step of our guests needs to anticipate requests and offer tailored recommendations? Being our guests trusted contact helping with everything from bill issues to restaurant recommendations What we need from you? Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to?
    Recently
    FEATUREDNEW
    Oversees day to day smooth running of training department in regards to venue set-up, coffee breaks, store item requisitions, clearance, cleanliness, maintenance, TV uploads andenvironment and ambience upkeep. Update, issues and compiles new colleagues On Job Training Task List for Erth Hotel and Remal Hotel. Monitors the on-jobtraining conducted by departments. Prepares the monthly training report for on job and off job trainings. Oversees the orientation invitation, documents, handouts and handover process for all new joiners. Oversees the new joiner'sdatabase on orientation dates, department orientation checklist received and task list status. Ensures that all training isin the ERPsystem. Prepares reports on specific training evaluation workshops.
    Oversees day to day smooth running of training department in regards to venue set-up, coffee breaks, store item requisitions, clearance, cleanliness, maintenance, TV uploads andenvironment and ambience upkeep. Update, issues and compiles new colleagues On Job Training Task List for Erth Hotel and Remal Hotel. Monitors the on-jobtraining conducted by departments. Prepares the monthly training report for on job and off job trainings. Oversees the orientation invitation, documents, handouts and handover process for all new joiners. Oversees the new joiner'sdatabase on orientation dates, department orientation checklist received and task list status. Ensures that all training isin the ERPsystem. Prepares reports on specific training evaluation workshops.
    Today
    FEATUREDNEW
    First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day o Being attentive to Guests. o Accurately and promptly fulfilling Guests requests. o Anticipate Guests needs. o Maintain a high level of knowledge which affects the Guest experience. o Demonstrating a service attitude. * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. * Perform tasks as directed by the Manager in pursuit of the achievement of business goals. * Answerall calls within 3 rings, using the guest surname at least three times throughout conversation.
    First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day o Being attentive to Guests. o Accurately and promptly fulfilling Guests requests. o Anticipate Guests needs. o Maintain a high level of knowledge which affects the Guest experience. o Demonstrating a service attitude. * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. * Perform tasks as directed by the Manager in pursuit of the achievement of business goals. * Answerall calls within 3 rings, using the guest surname at least three times throughout conversation.
    Recently
    FEATUREDNEW
    Rixos Saadiyat Island Hotel
    United Arab Emirates
    Unspecified
    An exciting opportunity has arisen for a Front Office Receptionist tojoin Rixos Premium Saadiyat Island. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Register and process check in for all arrivals. Handle guest checkouts efficiently and professionally. Update guest information into the computer after a complete check-in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure. Handles walk-in counter reservations at all times and process call in reservations when the room reservationssection isclosed.
    An exciting opportunity has arisen for a Front Office Receptionist tojoin Rixos Premium Saadiyat Island. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Register and process check in for all arrivals. Handle guest checkouts efficiently and professionally. Update guest information into the computer after a complete check-in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure. Handles walk-in counter reservations at all times and process call in reservations when the room reservationssection isclosed.
    Recently
    PREMIUMNEW
    Habtoor Grand Resort Autograph Collection LLC
    United Arab Emirates
    Unspecified
    Job Title: Front Office Receptionist (German Speaking)) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
    Job Title: Front Office Receptionist (German Speaking)) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
    Recently
    NEW
    Tryp by Wyndham Dubai
    United Arab Emirates
    Unspecified
    Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. * Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Be familiar with all the Front Office software required for the Front Office Receptionist. * Ensure that all hotel standards are met when serving the guests and handling information.
    Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. * Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Be familiar with all the Front Office software required for the Front Office Receptionist. * Ensure that all hotel standards are met when serving the guests and handling information.
    Recently
    FEATUREDNEW
    Raffles The Palm Dubai - Trakhees
    United Arab Emirates
    Unspecified
    "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago.
    "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago.
    Recently
    PREMIUMNEW
    Habtoor Grand Resort Autograph Collection LLC
    United Arab Emirates
    Unspecified
    Job Title: Front Office Receptionist (Russian ) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
    Job Title: Front Office Receptionist (Russian ) Scope ofrole: Toassist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Registers guests and assigns rooms, accommodates special requests whenever possible. Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
    Recently
    NEW

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    There are 0 contract Trainee jobs within 20 miles of Abu Dhabi available on CatererGlobal right now.