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Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travellers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that. An exciting opportunity for aFront Office ReceptionistatWyndham Dubai Deira in the Dubai, United Arab Emirates awaits you. We are seeking for candidates with the following attributes.
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Job Brief Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. * Give a warm welcome to guests on arrival and register them * Handle guest check outs efficiently and professionally. * Identify and anticipate guest's needs and assist in any possible way. * Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations. * Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. * Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. * Handle issuance of guest room key cards and ensure effective control for guest security.
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* Greeting and thanking guests in a sincere, friendly manner. * Checking guests in on arrival and out on departure. * Posting charges to appropriate guest accounts. * Anticipating and addressing guests' needs, and resolving their problems and complaints. * Assisting guests with disabilities. * Operating switchboard and assisting with inquiries. * Assisting the reservations manager with taking reservations. * Collaborating and communicating with other internal departments to ensure guest satisfaction. * Complying with company procedures and safety policies. * Performing duties on a daily checklist. o High school diploma or suitable equivalent. o 1+ years of front desk agent experience preferred. o Well-groomed, professional appearance. o Outstanding written and verbal communication skills. o Team player. o Physically agile, and able to stand for extended periods.
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As the Front Office Manager you will be taking charge of a department filled with dedicated butlers, Thakuru & Assistant Thakuru team who is committed to deliver luxury service to our guest. You'll work closely with the management & other departments to develop constantly evolving service goals and enhancing the guest experience. KEY SKILLS & REQUIRMENT Commitment to delivering exceptional guest services with a passion & enjoys guest interaction Ability to manage budgets, revenue proposals and forecasting results in a similar sized property Must be proactive with a meticulous eye for detail. Highly organized, energetic and possess the ability to get the job done on timely manner Ability to find creative solutions while taking ownership for all duties and tasks assigned Upholds professional values, ethics, and integrity at all times
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With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
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