Night Receptionist (4* Hotel)Savoy Resort & Spa SeychellesSeychellesRecentlyUnspecified Relocation package, meal, medical care, accommodation4* Hotel "Coral Strand Smart Choice" invites experienced Night Receptionist. * Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure * Knowledge of night audit processes . * Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures * Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems * Maintain the privacy of all guests by ensuring that no details of the guests are disclosed * Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happeningsmore
PREMIUMSenior ReceptionistViking CruisesUnspecifiedRecentlyUnspecifiedAs a Viking Shipboard Leader, you represent Vikings values and leadership philosophy (Hvaml). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the companys goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member. * The Senior Receptionist ensures the efficient and effective operation of all guest service-related matters, in accordance with Vikings STAR Service Standards. * You are required to assist the Guest Services Manager and oversee the Explorers Team in their daily duties.more
PREMIUMFront Desk AgentThe Ritz-Carlton Abu Dhabi, Grand CanalAbu DhabiRecentlyUnspecifiedProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks.more
Front Office ManagerConstance Ephelia Resort.SeychellesRecentlyCompetitive & BenefitsJob Brief This function is to lead and to manage all sections of the Front Office operations in order to ensure the highest standards of service in accordance with the operating procedures. * Ensure Front Office Areas are in a good state of maintenance and cleanliness * Ensure that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours * Ensure that all Front Office staff demonstrate proactive and enthusiastic guest care * Ensure that a complete and updated guest history system is maintained * Ensure that Sections supervisors always actions all procedures as set down in the Shift Procedures * Ensure that structured handovers and briefings are carried out for each shift * Ensure that all accounting procedures area carried out in accordance with Hotelmore
Front Office SupervisorConstance Lemuria ResortSeychellesRecentlyCompetitive & BenefitsJob Brief The Front Office Supervisor assists the FOM/GRM to provide leadership, direction, supervision and motivation to Front Desk, Guest relation, Switchboard, Reservations & transportation of guests. * Ensure Front Office Areas are in a good state of maintenance and cleanliness * Assist the FOM/GRM in the supervision of all aspects of Front Office operations established standards. * Produce all administrative and statistical reports required by the FOM/GRM * Assist FOM/GRM Manager in the annual vacation plan and time keeping reports * Ensure that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours * Ensure that all front office staff demonstrate proactive and enthusiastic guest care * Ensure that a complete and updated guest history system is maintainedmore
Front Office ControllerConstance Lemuria ResortSeychellesRecentlyCompetitive & BenefitsJob Brief The Front Office Controller assists the Assistant Front Office Manager and the Front Office Manager in providing leadership, direction, supervision and motivation to Front Office Team Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. * To ensure all customers' requests are handled quickly and effectively * Assist and handle checking-in and checking-out of all Hotel guests in a timely and courteous manner All guests' messages are presented in accordance with the hotel standard. * To activate a quick response to a guest situations, and then follow up to ensure the guest is satisfied with the end result. * To come forward with creative ideas and initiative to enhance customer experience. * Ensure that all accounting and legal procedures are carried out in accordance with the hotel policy.more