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Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief Works closely with the Guest Relations Manager to manage the Guest Relation's team and ensures the smooth running of the day-to-day operations. * Ensure that all Guest Relations team members are at all times offering to the guests' graceful, personalized and caring service, aiming at highest possible guest satisfaction * Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered * Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests * Establish a relationship with the guest prior arrival, during stay, upon departure and after departure * Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
Recently
NEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief Works closely with the Guest Relations Manager to manage the Guest Relation's team and ensures the smooth running of the day-to-day operations. * Ensure that all Guest Relations team members are at all times offering to the guests' graceful, personalized and caring service, aiming at highest possible guest satisfaction * Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered * Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests * Establish a relationship with the guest prior arrival, during stay, upon departure and after departure * Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
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NEW
MERCURE DUBAI BARSHA HEIGHTS HOTEL SUITES & APARTMENTS
United Arab Emirates
Unspecified
* Welcome guests to our hotel with a pleasing smile. * Review arrival lists and records. * Receive and take care of special guests. * Answer the inquiries of clients on a timely basis. * Assist the other staff members in preparing welcome folders for the guests. * Give the required information about different areas of our hotel to the guests. * Promote the services provided by our hotel. * Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. * Build a long term association with the clients. * Help clients with various tasks like arranging transport, providing supplies, etc. * Address grievances issues and inform Guest Relations Manager/ Front Office Manager as and when required. * Record all necessary data and information in the designated registers everyday. * Comply with health and safety standards (OSHS).
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NEW
Constance Lemuria Resort
Seychelles
Competitive & Benefits
Job Brief The Guest Experience Manager is a 'key person'. He/she acts as a host of the hotel by providing assistance to the guests. Participates in all services offered to the guests by displaying accurate, updated relevant information. * Providing exceptional service to guests - Acts as an ambassador for the Hotel * Implementing plans to improve customer satisfaction * Assisting with guests queries/disputes * Resolving complaints effectively * Sharing tips with the team to enhance customer service * Handling the arrival and departure of guests * Ensure Guest Relation Team, are productive verses their role and responsibilities * Ensure People development prevails within the team - to boost performance * Acting as a communication hub between guests and team members/Management * Informing guests about updates of services
Today
NEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments. * Perform analysis of guests comments for management on a monthly basis. * Compile and effect mailing lists when required by hotel.
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NEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our Guests. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments.
Today
NEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief The Guest Relation Manager is a 'key person'. He/she acts as a host of the hotel by providing assistance to the guests. * Ensure that all Guest Relations team members are at all times offering to the guests' graceful, personalized and caring service, aiming at highest possible guest satisfaction * Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered * Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests * Establish a relationship with the guest prior arrival, during stay, upon departure and after departure * Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
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NEW
Raffles The Palm Dubai - Trakhees
United Arab Emirates
Unspecified
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.
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PREMIUMNEW
The position requires the ability to assist operations to ensure brand compliance and overall exemplary guest satisfaction. She/he must ensure all members and guests are given personalized, warm, friendly, courteous, and efficient service at all times. Assist with the outdoor floor when needed and registering guests, establishing payment, and complying with brand standards in all facets of Front of House Operation * All rules & regulations strictly adhere within the company including internal policy, as well as local regulations in the UAE. * Maintain a high standard when it comes to all related customer service and guest experiences. * Actively engage with our members, and guests to ensure a smooth and memorable experience in the Club. * Maintain a good rapport and working relationship with colleagues in the department and all other departments
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NEW
Savoy Resort & Spa Seychelles
Seychelles
Unspecified Relocation, meal, accomodation, medical care
Savoy Seychelles Resort & Spa was newly built from the ground up in 2014. The Resort offers spacious guest rooms and suites ranging from 51 up to 270 square meters, several restaurants and bars, Banqueting area, a modern spa & fitness center with Russian sauna, a tennis court and as well as the largest swimming pool in Seychelles with an area of 700 square meters. Savoy Seychelles Resort & Spa is located on the northwest coast of Mahe, the largest island of the archipelago, on the famous Beau Vallon beach, which stretches for several kilometers along the Beau Vallon bay. We are in search of an experienced Guest Relation Agent. * Welcoming guests and performing in-room check in * Assisting in booking activities, spa, restaurant reservations and dealing with all guest requests * Manning the Guest Relations / Reception Desk, including check-out duties
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NEW
Savoy Resort & Spa Seychelles
Seychelles
Unspecified Relocation package, meal, housing, medical care
Savoy Seychelles Resort & Spa was newly built from the ground up in 2014. The Resort offers spacious guest rooms and suites ranging from 51 up to 270 square meters, several restaurants and bars, Banqueting area, a modern spa & fitness center with Russian sauna, a tennis court and as well as the largest swimming pool in Seychelles with an area of 700 square meters. Savoy Seychelles Resort & Spa is located on the northwest coast of Mahe, the largest island of the archipelago, on the famous Beau Vallon beach, which stretches for several kilometers along the Beau Vallon bay. We are in search of an experienced Arabic Speaking Guest Relation Agent. * Welcoming guests and performing in-room check in * Assisting in booking activities, spa, restaurant reservations and dealing with all guest requests * Manning the Guest Relations / Reception Desk, including check-out duties
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NEW
MERCURE DUBAI BARSHA HEIGHTS HOTEL SUITES & APARTMENTS
Dubai
Unspecified
The Guest Experience Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. As a part of the Front Office team, the Guest Experience Manager is responsible for assisting the Front Office management team. Essential Functions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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NEW
Constance Lemuria Resort
Seychelles
Competitive & Benefits
Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments. * Perform analysis of guests comments for management on a monthly basis. * Compile and effect mailing lists when required by hotel.
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NEW
As the Front Office Manager you will be taking charge of a department filled with dedicated butlers, Thakuru & Assistant Thakuru team who is committed to deliver luxury service to our guest. You'll work closely with the management & other departments to develop constantly evolving service goals and enhancing the guest experience. KEY SKILLS & REQUIRMENT Commitment to delivering exceptional guest services with a passion & enjoys guest interaction Ability to manage budgets, revenue proposals and forecasting results in a similar sized property Must be proactive with a meticulous eye for detail. Highly organized, energetic and possess the ability to get the job done on timely manner Ability to find creative solutions while taking ownership for all duties and tasks assigned Upholds professional values, ethics, and integrity at all times
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NEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief * Oversees all of the major operations of the Rooms Division - Reservations, Front Office, Guest Relations, Villas and Housekeeping. * Network with the other departments to exchange collaboration and information in order to ensure smooth operations in all areas of guest service. * Ensure that all premises and equipment in departments falling under her responsibility are kept in an optimum state of maintenance. * Set and maintain guest service quality standards in line with the policy of the Group and the hotel. * Set and maintain standard operating procedures for key processes in all departments falling under her responsibility. * Liaise between guests and the hotel in resolving issues, with a special attention to the German clientele. * Perform as duty management as per established schedule.
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NEW
The First Collection- Business Bay
United Arab Emirates
Unspecified
As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialization over the period of 12 months. Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections. Maintain good working relations with all departments. Report to management on deficiencies and irregularities noted in the operation. Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
Recently
FEATUREDNEW
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. Managing Day-to-Day Operations
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PREMIUMNEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief The Recreation & Kids Club Manager supervises the day-to-day operation of the Recreation and Kids Club Department. Maintains quality standards in conformity to Constance Ephelia Resort of Seychelles. * Plan the roster and manages staff efficiently by encouraging team building. - Check of daily attendance sheet on a regular basis. - Monitoring of sick leaves/ absenteeism and ensuring proper planning of all leaves. * Making sure that all core values of Constance are adopted, respected and inculcated amongst all team members in the Recreation Department * Being focused on continually improving service, standards, new ideas that bring about increase in revenue and increase in guest satisfaction in the Recreation and Kids Club Department
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NEW
The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi
Unspecified
Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
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PREMIUMNEW
Constance Ephelia Resort.
Seychelles
Competitive & Benefits
Job Brief The Assistant Sommelier is responsible to assist the Outlet Sommelier in supervising the day-to-day operation of the hotel's wine stock. * Supervises the day to day operation of all hotel's wine stock * Maintain quality standards in conformity to Constance Hotels corporate identity, as defined in the operating manual. * Make sure that the wine list is of the highest possible international standard by ensuring a professional and personalized service and a constant variety of all styles and prices of wines in line with world trends. * Produces all wine orders * Produce a monthly sales analysis on all wine along with Outlet Sommelier * Make sure that all material and equipment made available for wine service is correctly used and participates in inventory taking.
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NEW
Miramar al aqah beach resort
United Arab Emirates
Unspecified
Job Summary The main purpose of the role is to be fully accountable for the operations of the outlet. Plan, organize and direct all processes of outlet operations to ensure the delivery of quality food and beverage and service, whilst engaging with guests and building a rapport within the community. Ensure restaurant achieves maximum revenue and profit in line budgeted and forecasted projections. The main duties and responsibilities of this role * Manage an oversee a high-volume restaurant. * Menu development with the Outlet Chef De Cuisine. * Deliver an excellent on brand / outlet specific guest experience. * Ensure full delivery of the Brand / Outlet and standards. * Motivate and lead a strong team from the floor. * Maintain knowledge of local/global Food and Beverage trends. * Apply creative solutions and proposes ideas to grow, develop and improve the business.
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Viking Cruises
United Arab Emirates
Unspecified
Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River Ship. As a Viking Shipboard Leader, you represent Vikings values and leadership philosophy (Hvaml). You are a hospitality professional who demonstrates a passion for excellence, who takes ownership of your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed.
Recently
PREMIUMNEW
Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River Ship. As a Viking Shipboard Team Member, you represent Vikings values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge, and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values.
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PREMIUMNEW
Inspired by the vibrant playground of the rich and famous in the South of France, the Cte dAzur resort transports our guests to the French Riviera. The lavish five-star, adults-only luxury beach resort is located within The Heart of Europe on The World, a group of islands just seven kilometersoff the coast of Dubai. Cte dAzur comprises four five-star hotels named after picturesque coastal hotspots along the famous French Riviera: Monaco, Nice, Cannes and St. Tropez. About the job For the opening of our hotel Monaco, in the Cte dAzur Resort, e are looking for a skilled Waiters or Waitresses who will upliftthe dining experience, who will have the patience, personality and perseverance to thrive in this role. You will need to exceed guests needs and expectations. You will ensure that guests are having a great dining experience throughout their time.
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Raffles The Palm Dubai - Trakhees
United Arab Emirates
Unspecified
We are far more than a worldwide leader. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
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PREMIUMNEW

What is the average salary for Guest relations?

Average salary per year
£24,999

The average salary for a Guest relations is £24,999. Guest relations salaries range from £20,999 to £32,499.

Frequently Asked Questions

How many contract Guest relations jobs are available on CatererGlobal?
There are 59 contract Guest relations jobs available on CatererGlobal right now.
What other similar jobs are there to contract Guest relations jobs?
As well as contract Guest relations jobs, you can find Food Beverage Attendant, Waiter, Chef De Partie, amongst many others.