- United Arab Emirates
The Front Desk Agent is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. Responsibilities * Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards. * Upon check in, register guest, assign rooms and assist guests in completing the registration cards. * Accommodate special requests whenever possible. * Use suggestive selling techniques to sell rooms and to promote other services of the hotel. * Verify the guests method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.