NEWRemote Hotel Reservations SpecialistHilton Grand Vacations (HGV)Orlando, Orange CountyRecentlyCompetitiveJob Description At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated! Our team has a strong commitment and dedication to our Spirit of Service culture and is an encouraged behavior to be displayed towards our guests and team members. What will I be doing? * Service a large volume of inbound and outbound calls and emails from hotel guests, process transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner * Provide accurate, comprehensive information and recommendations about our properties, products, and services * Use personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction * Respond to Owner emails and requests for call-backs within established response time standardsmore