PREMIUMNEWTelephone OperatorSheraton Abu DhabiAbu DhabiRecentlyUnspecifiedSpeaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events. Answers incoming call & Places outgoing calls. Directs call to guest rooms, staff, or departments through the switchboard Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. wake-up call services. Provides information about hotel services to guests. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. To be fully aware of and adhere of health and safety, fire and bomb threat procedures.more
FEATUREDNEWTelephone OperatorEmirates Palace Mandarin Oriental Abu DhabiAbu DhabiYesterdayIndustry Competitive* Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Mandarin Oriental standards * Write down messages accurately for our guests and deliver messages in a timely manner * Handle guests' requests for DND (Do Not Disturb) and confidential status * Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests * Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc. * In case of emergency, to handle all communications for the hotel whilst serving as the communication centermore
PREMIUMNEWReservation AgentQasr Al Sarab Desert Resort by AnantaraAbu DhabiYesterdayCompetitiveA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description * Adhere to all Standard Operating Procedures. * Take personal responsibility for driving upselling, achieving set revenue targets by months. * Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel. * Process and respond within 24 hours to all reservation requests and inquiries according to company standards. * Handle daily trace/follow up reports according to departmental requirements.more
PREMIUMNEWReservation Agent/OperatorEastern Mangroves Hotel & Spa Abu Dhabi by AnantaraAbu DhabiRecentlyCompetitiveCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description You will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager.more
FEATUREDNEWAssistant Social Media and E-Commerce ManagerEmirates Palace Mandarin Oriental Abu DhabiAbu DhabiYesterdayIndustry Competitive* With the guidance of the Social Media & E-Commerce Manager or Director of Marketing Communications, design and implement the hotels social media and e-commerce strategy with KPIs * Proactively plan creative, compelling and targeted social media and e-commerce activity and campaigns under the supervision of the Social Media & E-Commerce Manager * Stay informed of upcoming trends and developments within the field of social media and e-commerce * Research and develop new ways to leverage social content to improve performances * Setting KPIs and using analytics (including Google Analytics, email marketing tracking etc) to regularly measure, evaluate and optimize all digital communications activity * Conduct competitive analysis studies on digital marketing trends and competitors reviewmore
PREMIUMNEWSpa AttendantDesert Islands Resort & Spa by AnantaraAbu DhabiRecentlyCompetitiveJob Description * To service the guests in all public areas/recreational areas i.e. serving refreshments, setting up spa towels including cleaning and clearing up the work areas at all time. * To look after all public areas/recreational areas and maintain it to the highest standard level. * To check and follow up on the repair and maintenance of the responsible areas. * To ensure all equipment is in safe condition and in working order (AIWO). * To reports any observed or known safety hazards, conditions or unsafe practices to the Spa Manager and/ Supervisor immediately. * Able to remain calm under pressure and handle emergency situation. * Administration * To update the Maintenance Log Book. * To complete all assignments stated by deadlines with the spa manager or supervisors guidelines. * To respond to the change as indicated by the company.more
PREMIUMNEWSpa TherapistDesert Islands Resort & Spa by AnantaraAbu DhabiRecentlyCompetitiveJob Description * To create the first positive impression to the guest by greeting them in a warm welcoming manner-by name addressed. * To contribute to the high level of services in accordance with the companys standard as prescribed in Standard Operations Manual. * To perform quality massage therapies and body treatments as prescribed in Standard Training Manual. * To ensure that all equipment associated with service function at all time. * To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests. * To assist with demonstrations and events as required. * To participate in a new training and refreshing program as required. * Administration * To update the Therapist Log Book. * To complete all assignments stated by deadlines with the spa manager or supervisors guidelines.more
NEWCentral Reservations ManagerYas Plaza HotelsAbu DhabiRecentlyUnspecifiedTo be responsible for the efficient management of the Reservations department operations. Making sure all approved standards and policies are implemented and adhered to create a healthy working environment focusing on SOPs, people development, exceptional customer service and values. Key Duties and Responsibilities * Ensure all reservation enquires are professionally, and promptly handled within standard timelines and ensure that there is no loss of business across Yas Plaza hotels. * Cross checks and verifies all booking entries in the system and monitors email correspondences checked by Reservations Supervisor. * Conduct training to existing and new agents in the team to maintain and improve reservation selling skills. * Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction.more
PREMIUMNEWHuman Resources CoordinatorSheraton Abu DhabiAbu DhabiRecentlyUnspecifiedCoordinate the administration, enrollment and communication of and adherence to procedures relative to employee benefits. Facilitate the administration of safety activities and Workers Compensation case management. Assist in employee grievance handling, exit interviews, and maximizing employee efficiency. * Act as system administrator, responsible for managing and directing the operation and maintenance of the entire HRIS system. Provide first line of support for HRIS users and the coordinator of all activities involving HRIS. * Monitor execution of regularly scheduled pay increases in conjunction with the timely administration of the line staff performance appraisal system. Input other personnel actions into HRIS system. * Provide first line of defense in the management of workers compensation claims.more
FEATUREDNEWRestaurant Manager - Lebanese RestaurantEmirates Palace Mandarin Oriental Abu DhabiAbu DhabiRecentlyCompetitive* Oversee all operational and administrative aspects of the restaurant as appropriate and be able to prioritize the required level of engagement in both areas depending on business volumes and other related parameter * Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times * Supervise the maintenance and cleanliness of the restaurants at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment * Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demandsmore