The Restaurant Manager is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back-office support, in accordance with Company policy and club standards. * Check that all restaurant equipment is operational (micros, etc.). * Monitor service flow: the door, pass area & orders being taken. * Ensure that the highest standard of service is always delivered. * Ensure complete satisfaction of every guest in the Restaurant * Greet & welcome guests on arrival & bid farewell on departure. * Attempt to increase revenue by soft selling. * Handle all guest comments and complaints. * Maintain an orderly & tidy outlet during operation, controlling the music, lights & noise level.