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1. Report to duty punctually wearing complete uniform and name tag adhering to grooming standards. 2. Attend pre and post shift briefings and to be aware of daily arrivals, departures, conference and in house events, especially VIP & Regular guest arrivals and their needs. 3. Efficient and neat stocking of trolleys and an organized approach to start of shift 4. Look after all keys given to carry out the daily duties and to ensure to sign the attendance register and key control log book before starting work and at 5. Knowledge of cleaning chemicals including safe use, personal protection, quantity application, sequence and effectiveness. 6. Ensure to knock on all guest room doors at least 3 times and to clearly announce him/herself before opening the room door 7. Systematic room cleaning and makeup replenishing of amenities 8.
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Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments. * Perform analysis of guests comments for management on a monthly basis. * Compile and effect mailing lists when required by hotel.
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Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments. * Perform analysis of guests comments for management on a monthly basis. * Compile and effect mailing lists when required by hotel.
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Job Brief As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our Guests. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments.
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Job Brief To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures. * To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure * Provide a warm welcome to all guests on arrival * To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures. * To follow up on Non-English speaking guests issues. * To ensure all customers requests are handle quickly and effectively * Check registration cards to ensure that all details necessary have been recorded. * Update all existing and new guests' history files as and when new information arrives. * Monitor Guest comments cards and compile and distribute monthly guest comments. * Anticipate and service guest requirements before requests are necessary.
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Job Brief Works closely with the Guest Relations Manager to manage the Guest Relation's team and ensures the smooth running of the day-to-day operations. * Ensure that all Guest Relations team members are at all times offering to the guests' graceful, personalized and caring service, aiming at highest possible guest satisfaction * Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered * Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests * Establish a relationship with the guest prior arrival, during stay, upon departure and after departure * Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
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Job Brief The Guest Relation Manager is a 'key person'. He/she acts as a host of the hotel by providing assistance to the guests. * Ensure that all Guest Relations team members are at all times offering to the guests' graceful, personalized and caring service, aiming at highest possible guest satisfaction * Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered * Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests * Establish a relationship with the guest prior arrival, during stay, upon departure and after departure * Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
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As the Front Office Manager you will be taking charge of a department filled with dedicated butlers, Thakuru & Assistant Thakuru team who is committed to deliver luxury service to our guest. You'll work closely with the management & other departments to develop constantly evolving service goals and enhancing the guest experience. KEY SKILLS & REQUIRMENT Commitment to delivering exceptional guest services with a passion & enjoys guest interaction Ability to manage budgets, revenue proposals and forecasting results in a similar sized property Must be proactive with a meticulous eye for detail. Highly organized, energetic and possess the ability to get the job done on timely manner Ability to find creative solutions while taking ownership for all duties and tasks assigned Upholds professional values, ethics, and integrity at all times
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Job Brief Works closely with the Guest Relations Manager to manage the Guest Relation's team and ensures the smooth running of the day-to-day operations. * Ensure that all Guest Relations team members are at all times offering to the guests' graceful, personalized and caring service, aiming at highest possible guest satisfaction * Ensure that all Guest Relations team members are fully knowledgeable of all resort facilities and services offered * Ensure all Guest Relations team members are able to act as ambassadors of the destination, successfully displaying local knowledge and giving recommendations to guests * Establish a relationship with the guest prior arrival, during stay, upon departure and after departure * Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.
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Job Brief Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. * Give a warm welcome to guests on arrival and register them * Handle guest check outs efficiently and professionally. * Identify and anticipate guest's needs and assist in any possible way. * Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations. * Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. * Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. * Handle issuance of guest room key cards and ensure effective control for guest security.
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Job Brief The Wine Storekeeper has the main responsibility to receive, to store and to issue supplies and equipment. He compiles records of all supply transactions aboard ship. He also verifies that supplies received are listed on requisitions and invoices. • Must be familiar with accounts procedures. • Apply and ensure application of standards and procedures set by the hotel accounts policy. • Apply and ensure application of procedures and regulations concerning the inventory. • Make sure that all material and equipment made available to the Accounts Department is correctly used. • Participate in preparing the monthly accounts. • According to Head Sommelier instructions, implement the appropriate means to ensure the inventory controls are done correctly. • Make any suggestions to Head Sommelier or Assistant Head Sommelier that will improve the work in the stores.
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Job Brief To take 100% responsibility/ownership and do whatever is required to provide a truly memorable experience for the guest and fulfill the duties as the Yoga Instructor/ Therapist. * Conducting treatments according to spa menu, standards and outlined protocols. * Be knowledgeable of benefits and outcome in all practiced techniques and treatments. * Be knowledgeable in related treatment products and the ability to be flexible in the same with regards to guest requests. * To work with and fully understand the health assessment and to operate with discretion to ensure that any necessary precautions are taken. * At all times confirm scheduled treatment with guest before starting the treatment. * Ensure all treatment and preparation areas are set up as per standards and that any discrepancies have been resolved immediately.
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Job Brief Assistant Pool and Beach Manager is responsible for the support in running all the day to day pool and beach facilities with specific guidance under their areas of responsibility. * Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviours. * Ensure and maintain the cleanliness of responsible areas * Attends meetings as appropriate and liaise with local facilities for educational training and ideas * Deals courteously and efficiently with customer enquiries. * Continually monitors the pool and beach area performance and suggest ways of improving the service offered. * Promotes ideas and suggestions made by other employees and customers.
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A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I be doing? * Performing different types of massages, beauty treatments, and wellness therapies * Maintaining detailed records of massages, treatments, and therapies performed on each spa guest. * Communicating with guests during massages to adjust massage techniques as required * Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use * Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
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A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I be doing? * Performing different types of massages, beauty treatments, and wellness therapies * Maintaining detailed records of massages, treatments, and therapies performed on each spa guest. * Communicating with guests during massages to adjust massage techniques as required * Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use * Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
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Job Brief The Recreation & Kids Club Manager supervises the day-to-day operation of the Recreation and Kids Club Department. Maintains quality standards in conformity to Constance Ephelia Resort of Seychelles. * Plan the roster and manages staff efficiently by encouraging team building. - Check of daily attendance sheet on a regular basis. - Monitoring of sick leaves/ absenteeism and ensuring proper planning of all leaves. * Making sure that all core values of Constance are adopted, respected and inculcated amongst all team members in the Recreation Department * Being focused on continually improving service, standards, new ideas that bring about increase in revenue and increase in guest satisfaction in the Recreation and Kids Club Department
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Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
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The Restaurant Manager is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back-office support, in accordance with Company policy and club standards. * Check that all restaurant equipment is operational (micros, etc.). * Monitor service flow: the door, pass area & orders being taken. * Ensure that the highest standard of service is always delivered. * Ensure complete satisfaction of every guest in the Restaurant * Greet & welcome guests on arrival & bid farewell on departure. * Attempt to increase revenue by soft selling. * Handle all guest comments and complaints. * Maintain an orderly & tidy outlet during operation, controlling the music, lights & noise level.
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* Greeting and thanking guests in a sincere, friendly manner. * Checking guests in on arrival and out on departure. * Posting charges to appropriate guest accounts. * Anticipating and addressing guests' needs, and resolving their problems and complaints. * Assisting guests with disabilities. * Operating switchboard and assisting with inquiries. * Assisting the reservations manager with taking reservations. * Collaborating and communicating with other internal departments to ensure guest satisfaction. * Complying with company procedures and safety policies. * Performing duties on a daily checklist. o High school diploma or suitable equivalent. o 1+ years of front desk agent experience preferred. o Well-groomed, professional appearance. o Outstanding written and verbal communication skills. o Team player. o Physically agile, and able to stand for extended periods.
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MERCURE DUBAI BARSHA HEIGHTS HOTEL SUITES & APARTMENTS
United Arab Emirates
Unspecified
* Welcome guests to our hotel with a pleasing smile. * Review arrival lists and records. * Receive and take care of special guests. * Answer the inquiries of clients on a timely basis. * Assist the other staff members in preparing welcome folders for the guests. * Give the required information about different areas of our hotel to the guests. * Promote the services provided by our hotel. * Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. * Build a long term association with the clients. * Help clients with various tasks like arranging transport, providing supplies, etc. * Address grievances issues and inform Guest Relations Manager/ Front Office Manager as and when required. * Record all necessary data and information in the designated registers everyday. * Comply with health and safety standards (OSHS).
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