We are looking for a reliable Quality Assurance Administrator to ensure that all our internal procedures & policies are met before our clients arrive at our resort. You will be responsible for inspecting outlets and departments and identifying mistakes or non-conformity issues. To be successful in this role you must be well-versed in quality Control and adhere to strict standards of audits. Devise procedures to inspect and report quality issues. Monitor all operations that affect quality. Supervise and guide our staff on quality control. Assure the reliability and consistency of production by checking processes and final output. Appraise customers’ requirements and make sure they are satisfied. Report all malfunctions to production executives to ensure immediate action. Facilitate proactive solutions by collecting and analyzing quality data. Review current standards and policies Keep records of quality reports, statistical reviews and relevant documentation. Ensure all legal standards are met. Communicate with external government officers during on-site inspections.
Spa Therapist We are looking for an experienced Spa Therapist to join our team! As a Spa Therapist, you will be responsible for providing provide professional wellness therapies, beauty treatments and massage treatments to our clients. Spa Therapist duties and responsibilities · Perform different spa services such as body treatments, massages, hair removals, facials, pedicure manicure and hairdressing · Take care of working equipment and sample inventory of products · Manage client files · Manage and keep the room cleaned and stocked · Respond to all customer questions, needs and wants · Suggest treatments to customers based on their needs · Upsell when appropriate · Adhere to hygiene standards and health and safety regulations
Introduction Work location : Male' capital city / Maldives Job Description S&M Manager will analyze market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business athttps://www.lilybeachmaldives.com/ Develop customer accounts to increase market/customer share in all revenue streams Negotiate room rates/packages Develop and implement creative marketing channels, including social media channels Prepare company contracts in accordance with current business and pricing conditions Work within current business strategies and recognizing potential opportunities Cooperate with other departments to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the GDoSM and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Qualifications; Bachelor Degree in a relevant field At least 2 years experience as a Sales Manager Knowledge of hospitality Passion for sales and for achieving targets and objectives Excellent grooming standards Flexibility to respond to a range of different wo
Personal Assistant to General Manager As a Personal Assistant to General Manager, you are responsible to provide high level secretarial and administrative assistance to the General Manager. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Maintain and update accurate records using the electronic diary, mail and computer database Organize appointments, meetings and conferences which may include collating meeting documents, coordinating venues and arranging travel itineraries Ensure all regular reports are done and submitted on time Respond to guest reviews on various platforms such as TripAdvisor, Booking.com and Google Liaise with Personal Assistants and Executive Assistants in Regional Headquarters for any relevant matter, as well as other Personal Assistants to General Managers in other properties to build working relationships in a team environment Your experience and skills include: Minimum of
Ensure team members adhere to all Health and Safety and Hygiene Regulations Carry out any other reasonable task set by the Hotel's Management Operative management of our stewarding, the staff restaurant and the coffee kitchen Responsible for the cleanliness and compliance with the hygiene standards in the rear area of ??the hotel as well as for the cleanliness of the dishes and kitchen utensils Responsible for purchasing and management of the operating consumables of the F&B department Responsible for the proper handling of the poison storage Support the executive chef in the implementation of the HACCP concept Responsible for the implementation of training and further development of the team Run the Back of House Department efficiently and to consistent high standards Manage, train and develop the stewarding team Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed Ensure the flow and supply of operating equipment's meets bar, banqueting and restaurant requirements Oversee the cleanliness of all food and beverage outlets and the Team Restaurant
Privacy, luxury and space are the hallmarks of One&Only Reethi Rah, Maldives, an exclusive all-villa retreat on one of the largest resort islands in the North Male' Atoll. Offering an unsurpassed level of style and sophistication, adorned with endless white sand coves and turquoise bays, all villas have direct access to the lagoon. Villas, service and dining are geared to the guests accustomed to the highest world-class standards. Situated on the 44 hectares of the island, are 122 Guest Villas, 5 Restaurants, 70 Pools, a Spa and other recreational activities including fitness center, dive center and water sports. We currently have an exciting and rewarding opportunity for an experienced Team Leader, Accounts, to join our team at our ultra-luxury 5* Resort, One&Only Reethi Rah in the Maldives. It is the responsibility of the Team Leader Accounts to perform general financial tasks, balance all the Revenue/Income Accounts and perform various audits. Must be willing to work mostly night shifts from 10:30pm to the next morning. Must have advanced knowledge of Opera, SpaSoft & Micros.
Purpose: To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Palazzo Versace and build lasting relationships by following our core values. Duties & Responsibilities: Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets Ensure the lobby is clean, the furniture and newspapers look presentable at all times Ensure lobby presence at all times Provide a warm welcome and offer assistance to all guests entering the hotel Conduct hotel tours every time it is required Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests Ensure cold and warm towels are always available, as per the number of arrivals Raise purchase orders and requisition for guest supplies and office supplies Keep track of pending orders and monthly requisition costs Attend daily shift briefings and monthly com
Purpose: Responsible for coordinating the various functions including administrative procedures, leavers / joiners administration, liaison with the various departments of the hotel and ensure that the HRMS system is kept fully up to date. Maintaining and producing reports and records. Your role needs you to adhere to policies and procedures ensuring the smooth functioning of the Human Resources Department and will include key responsibilities such as Responsibilities: Maintain Human Resources information for all Palazzo Versace employees in the HRMS Oasys System current and accurate form. Generates New Joiners data in the Oasys Payroll System. Set up and maintenance of all employees files within the Payroll System. Ensuring at all times accurate information is received and all necessary forms are completed. Ensure the correct information is transferred to the Payroll system. To take charge of all areas of the payroll process. This includes, but
Privacy, luxury and space are the hallmarks of One&Only Reethi Rah, Maldives, an exclusive all-villa retreat on one of the largest resort islands in the North Male' Atoll. Offering an unsurpassed level of style and sophistication, adorned with endless white sand coves and turquoise bays, all villas have direct access to the lagoon. Villas, service and dining are geared to the guests accustomed to the highest world-class standards. Situated on the 44 hectares of the island, are 122 Guest Villas, 5 Restaurants, 70 Pools, a Spa and other recreational activities including fitness center, dive center and water sports. We currently have an exciting and rewarding opportunity for an experienced Auto-Marine Mechanic to join our team at our ultra-luxury 5* Resort, One&Only Reethi Rah in the Maldives. Must perform major and specialized mechanical overhaul and repair work on gasoline and marine engines, outboard motors, and related marine equipment and systems using schematic charts and technical manuals. Establish and maintain a preventative maintenance program for marine engines and related marine research equipment. Must have at least 4 years' experience in a similar role. to hear from you!
Reporting to the VP F&B Strategy & Development EMEA, the role is responsible for supporting the EMEA F&B Development, Openings & Operations team, Managed Estate Hotel GMs and Hilton owners’ representatives to source strong commercial F&B solutions with world class third party F&B operators and brands. The role also supports the F&B regional directors to source solutions for our properties where there are opportunities to convert existing challenging areas of the hotel property into commercially driven F&B areas. The role will also involve close liaison and collaboration with F&B Brand Services, Architectural and Development team, Hilton Brand teams, Legal and Finance departments to create best in class F&B partnerships and solutions for all the hotels in the managed estate. On occasion support is required for our franchise hotel owners to provide innovative solutions for the properties. Having strong F&B experience globally will help in identifying good third-party operators, best in class F&B brands in order to create F&B destinations in all our Hilton Hotel brands. The role requires someone who is dynamic, flexible, able to work independently and can drive a best in class deal that is commercial, relevant for the property and will bring the owners a return., The cand
Privacy, luxury and space are the hallmarks of One&Only Reethi Rah, Maldives, an exclusive all-villa retreat on one of the largest resort islands in the North Male' Atoll. Offering an unsurpassed level of style and sophistication, adorned with endless white sand coves and turquoise bays, all villas have direct access to the lagoon. Villas, service and dining are geared to the guests accustomed to the highest world-class standards. Situated on the 44 hectares of the island, are 122 Guest Villas, 5 Restaurants, 70 Pools, a Spa and other recreational activities including fitness center, dive center and water sports. We currently have an exciting and rewarding opportunity for an experienced RESORT NURSE to join our team at our ultra-luxury 5* Resort, One&Only Reethi Rah in the Maldives. The Resort Nurse supports the Resort Doctor in looking after the health needs of Guests and Colleagues, as well as conducting periodic checks on all departments to make sure that public health and safety measures are observed. Full Nursing Qualifications required. Training as a Trauma Counsellor will be advantageous.
Capital Club is Dubai’s leading private members club. Situated in DIFC, the Club is a place for the leading business figures of Dubai to network professionally; dine, socialize and host private meetings, cocktail parties, lunches and dinners. Members are also given access to high level keynote speakers covering newsworthy topics in the world of business, emerging lifestyle trends and arts & culture. Capital Club is connected to over 100 premier private clubs around the world as part of its reciprocal club network. We are looking for Events Sales Executive Overview Implement a successful solicitation strategy to targeted accounts to achieve or exceed revenue goals. Under the guidance of the Team Leader is responsible for maximizing Events and Sponsorships business from a defined Active Corporate account database. Job Responsibilities Responsible for growth of the existing portfolio of accounts to build new source of revenue
Start Your Journey With Us When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Job Summary Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Directo
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests • Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests • Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities • Maintain and update guest history profiles through the Opera guest profile system • Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated • Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements • Give courtesy calls and complete the daily call log as per established guidelines Education, Qualifications & Experiences
Scope Of Work: To clean and service guest rooms and public areas as per hotel standards. To ensure guest satisfaction at all times. Job Responsibilities: 1. Prepares the Housekeeping trolley by getting guest supplies and equipment according to the Housekeeping standards. 2. Completes all assigned daily room cleaning as per Housekeeping standards. 3. Completes evening turndown service as required and as per Housekeeping standards. 4. Checks all operating equipment to ensure it is kept in a good working order. Reports any maintenance issues to the Supervisor/Housekeeping office. 5. Protects all guests' personal items within the room by handling carefully. Reports to a Supervisor any valuable items kept within a guest's room. 6. Reports any lost and found items and ensures the same is logged and secured through the Housekeeping office. 7. Interacts with guests when in contact. 8. Completes the daily reports. 9. Demonstrates the 12-Service Excellence Basics. 10. Keeps updated with new products in the market. HR Responsibilities: 11. Attends all hotel trainings as required. 12. Adheres to all HR and hotel policies and procedures. 13. Continually strives to improve self; knowledge and skills. Financial Responsibilities: 14. Strictly monitors and controls guest supplies. 15. Actively participat
Start Your Journey With Us When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the da
Purpose Of Position To assist the Assistant Director of Finance in the administration of all financial aspects of the hotel’s operations, to ensure that all local and corporate policies & procedures are observed and to supervise the day to day operations of the accounting office. To assist the Assistant Director of Finance in compiling timely and accurate financial management reports, as required by corporate office and the owners. Also must assume responsibility for the management of the Accounting as designated in the department reporting flow chart. The Chief Accountant must assist the Assistant Director of Finance in order to ensure that proper internal controls are in place. Also, the Chief Accountant must play a role in the development of the Accounting Staff including hiring, training, cross-training, and development in order to meet the hotel’s and the Company’s human resources needs. Key Roles & Responsibilities Assisting the Assistant Director of Finance in order to ensure that all of the accounting staff understands and follows the applicable policies and procedures that are outlined in the company’s accounting policies & procedures manual. Monitor and superv
Introduction Yays, You! UNLOCK YOUR INNER LOCAL OPERATIONAL MANAGER/MASTER CONCIERGE PRE-OPENING - THE HAGUE LOOKING FOR NOT YOUR AVERAGE JOB? A GREAT PLACE TO WORK AND FEEL AT HOME? OUR YOUNG AND DYNAMIC TEAM IN AN INTERNATIONAL GROWING COMPANY IS SEARCHING FOR NEW COLLEAGUES! At Yays both employees and guests are becoming true residents unlocking the neighbourhood. We offer you a great opportunity to learn and grow as a pre-opening Operational Manager. At Yays, employees are more than regular representatives: they are Yays concierges, the heart and soul of a neighbourhood. As a concierge you have hospitality in your heart and know what's going on. Take this opportunity to work in a unique and modern way in hospitality. For the opening of Yays Koninginnegracht in The Hague planned to open in Q4 2020 we are looking for an Operational Manager. We call this position Master Concierge. As a Master Concierge, you know what's the need of your guests and can connect that to local offerings in the neighbourhood. As Yays is the thriving heart of a neighbourhood you will be an expert on what's going on in the close vicinity. Yays Koninginnegracht will contain 53 hotel apartments with 24/7 concierge service. This is what you'll be doing: Ensuring a smooth pre-opening, opening and post-opening phase Recruit, hire and coach a new enthusiastic team that fits the Yays company
Introduction citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that'll knock your socks off, we offer citizens a real home from home, plus the world's fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious. We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. purpose as a Business Intelligence Manager you will contribute to facilitate fact-based decision making within citizenM. You will be working with citizenM's core business teams to provide them with actionable insights which will be used to develop and execute their strategies. You are able to translate business requests for insight into the right type of data questions and work closely with our data scientists to jointly perform the right analysis. Once prepared you will translate these findings into consumable insights. You will subsequently support the core business teams with their strategic, tactical and operational decision making and define a measurement plan to track progress. You will form part of the Business Intelligence team and will work closely with all functions in the team to transform data into wisdom. The role will have a strong focus to support c
We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Duty Engineer you are responsible for all the mechanical and technical maintenance and HVAC equipment within your property and your role will include key responsibilities such as: • Supervise and control the preventive maintenance schedule • Be responsible for the health safety of the property • Follow the preventive maintenance chart strictly and maintain records for future reference • Coordinate with other department’s counterparts to ensure their satisfaction on quality and progress • Create departmental training programmes among engineering employees and create opportunities to multitask • Distribute the work to subordinates accordingly to their capabilities in order to get the best results to the specified standards Education, Qualifications & Experiences You should have a degree in mechanical engineering with previous experiences in a similar role and a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to find fault and rectify subsystems are essentials. Knowledge & Competencies The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and relia