Purpose: Deliver luggage, messages, faxes and guest belongings efficiently and in a timely manner, ensuring that they are handled with utmost care and responsibility. Duties & Responsibilities: Assist guests with loading and unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage. Ensure all luggage is scanned by Security before delivering to the guest room Transport the guest’s luggage to their room in an efficient and courteous manner, ensuring no damage is caused to the luggage or contents Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner, verifying the guest’s name and room number at all times Record any guest deliveries and storage items accurately, using the correct forms Qualifications: Minimum of 1 year experience as Bellboy in an international five star hotel with more than 200 rooms High level of verbal and written English Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, Italian, German)
Posting Date Apr 27, 2021 Job Number 21040165 Job Category Golf, Fitness, & Entertainment Location Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates VIEW ON MAP Brand The Luxury Collection Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. POSITION SUMMARY Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of poss
Lady in Red The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the Managing Director she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being. Kempinski Hotel Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. Key Responsibilities: Communication of hotel & company philosophy and internal hotel representation. Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Knowledgeable about all VIPs in-house, hotel functions and special events. Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. The role as a Driver is to work closely with the Front Desk Staff, Management and other hotel departments in providing guests assistance with luggage, transportation and miscellaneous needs. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service. As a company representative, you will make guests feel amazing, create warmth and strike up conversation. KEY RESPONSIBILITES Ensure company brand standards, policies and procedures are always adhered to. Check the daily arrival list for VVIP's or guests with special needs. Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
Qualifications: High school Diploma or equivalent Good English communication, Life Guard certificates Life saving certificates At least 1 to 2 years experienced in the same field Job Descriptions: Is responsible for the safety of all the guests and employees using the pool. Is responsible for cleaning and maintaining the highest possible hygiene pool furniture, ashtrays, trash cans, pool itself. Is responsible for a proper transportation of the trash to its proper collecting place or container. Is responsible that tables, chairs, sun beds and other furniture are cleared. Is responsible that walk-ways and the pool surroundings are clean at all times. Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself. Performs
Qualifications: Bachelors Degree /High school Diploma Good English Communication Skills,Knowledge with Russian & German language is a plus Minimum two years experience in the same position in a 4* or 5* hotel Candidates should be locally available in UAE /visit visa; Can join immediately Job Descriptions: Helping guests with all transportation requirements and language movements. Distributing messages and Mails to the guest rooms. Knows the layout of the rooms and room types. Shows the guest the proper way to use the room fixtures and giving information about the hotel facilities and opening hours of the outlets. Promoting hotel services and facilities to the guest upon their arrival while they are accompanied to their room. Responsible for distributing daily needed reports to other departments, amenity order, maintenance order, room change or any other requested order from
KEY DUTIES AND ACCOUNTABILITIES: Effectively manage the Front Office daily operations and supervision of related Front Office areas including Front Desk, Bell Stand and At Your Service. Ensures services provided by the staff meets or exceeds guest expectations to continuously build customer loyalty through product and service excellence. Demonstrates exemplary customer service in adherence with company standards. Build customer loyalty by striving to understand the customer's needs and providing appropriate solutions. Displays leadership in guest hospitality, exemplifies customer service, and creates a positive atmosphere for associate and guest relations. Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals. Monitors the department's wages and expenses and makes ongoing adjustments as needed to achieve property goals. Must be able to analyze financial statements and develop operating budgets. Ensure that the Manager on Duty Log is accurately updated with an
MEDIA ONE IS AN INSPIRING DESTINATION WITH A WHOLE LOT OF PERSONALITY! One of the best hotels in Dubai, located in the heart of the city, we are hiring some enthusiasts to join our award winning team! We are looking for vibrant & fun Lobby Ambassador to come on board. We are looking for someone who will go beyond the Ordinary for the guests.... and each other. This person in their role will be required to: · Greet the guest with a genuine smile and ask how to assist them · Provides personalized service to a guest · Create a conversation with the guest to know their needs and how to assist them · Monitor the cleanliness of the lobby a
As a continuously growing collection of luxury restaurants, we always have opportunities for great people to join our global family. Today, an exciting role has arisen for Senior Waiter/Waitress to join our award winning restaurant, Zuma Dubai! We are looking for someone who has lots of energy and love creating memorable guest experiences for our groups of loyal guests and soon to be regulars. If this sounds like you or someone you know, then myself and the team want to speak with you. Come and join our global family and start your story..
Restaurant Hostess/Waitress The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Kempinski Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. Key Responsibilities : Responsible to Assistant Restaurant Manager / Restaurant Manager. A courteous, professional and efficient service is provided at all times. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s polic
Restaurant Waiter/Waitress The Waiter/Waitress is responsible for serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Kempinski Hotel Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. Key Responsibilities Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager. A courteous, professional and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Maintain a good rapport and work relatio
Host/Hostess is responsible for delivering great service to all guests, being knowledgeable and professional in doing so. Host/Hostess is mostly responsible for receiving and seating the guests and having good communication with the waiting staff and kitchen about the guests. KEY RESPONSIBILITIES Responsible for doing all preparations for the service, like preparing table planning and menu’s. Ensure all menus and are clean and ready for operation on floors. Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use. Make sure to work with clean equipment and surfaces. Ensure to be fully aware about the promotions and discounts. Ensure daily emails and serve me reservation have been checked. Make sure that he/she is always enthusiastic and delivers great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly. Keep an eye on guests when they move or something changes and communicate this with team and kitchen. Take orders and give information to guests if required and clearly communicate this to colleagues. Communicate with the chefs and kitchen for any special request, dietary requirements or restriction from the guests. During the service the hostess should be able to deal with challenges, changes and keep an eye on t
Nikki Beach Dubai is looking for young talents for Beach Club Waiters/ Waitresses. Candidates who take pride to be the ambassador by providing the first impression of the brand . Energetic candidates who are passionate to serve our guests by ensuring they have fond memories of their dining experience with their service and knowledge of all the offering we have. Requirements: Familiar with Outdoors venue operation Solid food & beverage skill & experiences Ability to provide top-notch customer service in a fast-paced environment. Strong organizational skills with the ability to monitor the entire restaurant and beach area. A positive attitude and ability to work well under pressure with all other staff
ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION Design to handling both meeting groups and target on local Events Organizer for Corporate and Social functions. Conduct a one-stop shop to send proposal base on pricing guideline, negotiation and executing events. Proactively explore local market for Corporate and Social business. WHAT YOU WILL NEED TO SUCCEED Minimum of 2 years'
Nikki Beach Resort & Spa Dubai is looking for Housekeeping Room Attendant. Candidates with similar role who have an eye for details to maintain & perform the guest rooms cleaning procedures at the highest standard. This role may extend to heavy interior and exterior cleaning aside to the usual cleaning practices Requirements: Only UAE based candidates will be considered Minimum 2 years of experience in similar role Have work in 5 stars Hotel/resort environment Positive attitude and good work ethic
Room Attendant The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel. Kempinski Hotel Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. Key Responsibilities: Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries Keep informed of hotel product and service knowledge in order to answer guest questions Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an
Human Resources Coordinator for Conrad Dubai is primarily responsible primarily responsible for the proactive planning and implementation of the day-to-day administration tasks of the Human Resources division and related projects while ensuring an exceptional team member experience. What will I be doing? As Human Resources Coordinator for Conrad Dubai, you will perform the following tasks to the highest standards: Lead the Payroll process by creating of new profiles on Oasys, checking the attendance, checking the payroll inputs while adhering to the approval metrics. Handle the on boarding process; ticket booking, transportation request, fingerprints registration, new hire OnQ request, issuing locker keys, name tags, bank card application, bank card application and scanning team members' documents. Creating and maintaining confidential filling system for team member's files, records and documents, and ensure its adherence with the company's standards Coordinating the leavers' process in Oasys; raising separations in Oasys, deactivating bank cards if applicable, cancelling medical insurance and filing of the clearance documents including exit interview. Responsible for yearly tickets allowance survey, analysis/comparison, monthly payment sheet preparation and tracking. Responsible for enrolling new Joiners on Time Attendance Machine. Follow up on the medical & life insurance proce
Are you ready to create a buzz in the lobby? Do like to cheer up our guest while ensuring exceptional service? Our Front Office Manager shall be responsible to leading our energetic, adept and buoyant team to manage its daily operation with focus on enhancing guest experience by executing and driving the brand standards and employee engagement activities. The scope of this role in a snapshot would include understanding the key drivers in guest satisfaction and consistently improving guest experience through service& operational excellence, implementing quality assurance programs, conducting market& competitor analysis, managing costs & productivity, and executing appropriate actions reflecting a strong drive for better results, thus maximizing revenue & profitability. Located at the East Crescent of Palm Jumeirah, MGallery by Sofitel the Palm is envisioned as the first holistic health and wellness resort in the UAE. The seven-story property features 255 rooms and suites with sophisticated fixtures and first-rate amenities, of ultra-comfort and indulgence during the stay. With its distinctive concept, we offers just not spa and beauty treatments, but various wellbeing and lifes
Rixos The Palm Dubai is looking for dedicated and highly motivated Sales Executive to join our Team: Main Responsibilities: Communicates all RFPs received directly from department with the Sales Manager - for advice. Handles all RFP assigned by Sales Manager and/or Director of Sales Prior to preparing an offer, ensure that all necessary information about the event is obtained either from account manager or client direct. Prepares offer letters according to guest requirements and availability according to company standards and selling strategy. Follows up on offers sent promptly and systematically and within establish parameters, negotiate rates and amend offer sent, taking all necessary actions to secure the business. Maintains generating accounts through various sales activities (face to face sales calls, telephone calls, sight inspections, entertainment) jointly with Accounts Manager. Maximizes up selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking. Communicate the final details of all confirmed bookings to the Sales Manager - for the contract to be prepared Obtain cl
An exciting opportunity has arisen for a Restaurant Hostess to join our Rixos The Palm Dubai Hotel & Suites: Responsibilities: Greets guests as they enter the restaurant. Seats guests in an open section or at a reserved table. Provides guests with menus and ensures they are seated comfortably. Adds guests’ names to waitlists as necessary. Takes drink orders for guests as they wait, or directs them to the bar area as necessary. Notifies guests when a table is ready. Keeps the hostess station neat and organized. Prepare and organizes name tags for buffet menu items Assists in rearranging tables for large parties. Reports any problems or issues to restaurant manager. Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively. Addresses and resolves customer concerns and complaints. Thanks guests for dining at the restaurant when they leave. Key requirements for this role: Pleasant and professional personality Attentiveness and patience with guests Excellent presentation skills Strong organizational and multi-tasking s