Introduction Yays, You! UNLOCK YOUR INNER LOCAL OPERATIONAL MANAGER/MASTER CONCIERGE PRE-OPENING - THE HAGUE LOOKING FOR NOT YOUR AVERAGE JOB? A GREAT PLACE TO WORK AND FEEL AT HOME? OUR YOUNG AND DYNAMIC TEAM IN AN INTERNATIONAL GROWING COMPANY IS SEARCHING FOR NEW COLLEAGUES! At Yays both employees and guests are becoming true residents unlocking the neighbourhood. We offer you a great opportunity to learn and grow as a pre-opening Operational Manager. At Yays, employees are more than regular representatives: they are Yays concierges, the heart and soul of a neighbourhood. As a concierge you have hospitality in your heart and know what's going on. Take this opportunity to work in a unique and modern way in hospitality. For the opening of Yays Koninginnegracht in The Hague planned to open in Q4 2020 we are looking for an Operational Manager. We call this position Master Concierge. As a Master Concierge, you know what's the need of your guests and can connect that to local offerings in the neighbourhood. As Yays is the thriving heart of a neighbourhood you will be an expert on what's going on in the close vicinity. Yays Koninginnegracht will contain 53 hotel apartments with 24/7 concierge service. This is what you'll be doing: Ensuring a smooth pre-opening, opening and post-opening phase Recruit, hire and coach a new enthusiastic team that fits the Yays company
Purpose: The Assistant Chief Concierge is responsible for supervision of the day-to-day operation of the Concierge department to ensure that all patrons of the hotel receive efficient, professional and personalized service of the highest standards. The Assistant Chief Concierge provides service excellence in accordance with the objectives, performance and quality standards established by the hotel. Responsibilities: Comprehensive knowledge of Hotel & Residences, including all departments, services and outlets Comprehensive knowledge of Dubai, including in-depth information on restaurants and tourist activities Ensure all guest queries and requests are handled efficiently Supervise the luggage services, ensuring it is smooth without delays Ensure that all information in the Opera telephone book in regards to restaurants, bars,airlines, shopping malls and hotel facilities are up-to-date Ensure that complaints are attended to promptly and handled in a professional manner Ensure that all colleagues report for duty punctually and are adhering to the established grooming standards Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightse
Set in the heart of Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from the House of Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers. Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by the House of Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai. SCOPE The Food
As a Valet Parking Driver, your primary responsibility is to assist and retrieving guests vehicles. Also responsible for welcoming guests, give a fond farewell, assisting with guests luggage, providing directions and any other guest related assistance. Duties and Responsibilities: Open hotel main doors and assist guests/visitors entering and leaving the property. Assist guests with opening/closing vehicle doors. Welcome guests and visitors with appropriate greetings of the day. Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service. Able to communicate parking procedures to guests/visitors. Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest. Provide correct counter token or receipt of valet parking to the guest. Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to the guest.
Our client is looking for a young and dynamic Operations Manager ( F&B Back ground) with proven experience in International branded Hotels . Strong leadership, communication, understanding of the organization’s philosophy in all aspects essential. Requirements include Pleasing personality, able to deal with multinational staff and high-profile individuals in a most demanding work environment. Applicants with 15 plus years International experience and currently holding the role of Hotel Manager for at least 3 years or EAM for 5 years will be ideal for the role
Sofitel Dubai Wafi scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Airport Concierge and help us to make Sofitel Dubai Wafi a truly welcoming destination! The Position To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
Purpose: To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Palazzo Versace and build lasting relationships by following our core values. Duties & Responsibilities: Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets Ensure the lobby is clean, the furniture and newspapers look presentable at all times Ensure lobby presence at all times Provide a warm welcome and offer assistance to all guests entering the hotel Conduct hotel tours every time it is required Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests Ensure cold and warm towels are always available, as per the number of arrivals Raise purchase orders and requisition for guest supplies and office supplies Keep track of pending orders and monthly requisition costs Attend daily shift briefings and monthly com
Duties includes but not limited to: To manage 6-8 bedrooms property, currently with 6 maids and 4 drivers. With managerial or supervisory experience, who is hands on and can work alongside the team members. From similar Household or hotel background. English Language is essential and Arabic is advantageous Females candidates only. No preference on nationality. 6 working days per week. All meals provided. Location is Dubai. (Nad Al Sheba)
?WE'RE HIRING ? Kendrick Recruitment is currently seeking a General Manager for a super luxurious island based in the Caribbean! The ideal candidate will be a qualified and competent General Manager or Villa Estate Manager with strong leadership skills. Requirements: ? At least 3 years? experience in a group or executive management role in a luxury resort or villa estate in the Caribbean or other island or remote setting. ? Pre-opening and opening leadership experience in hotels or resorts or villa estate property. ? Experience and detailed knowledge of hotel operations and services – food & beverage, rooms/facilities management, front of house or concierge operations, villa/butler services. ? Budget development and management; financial reporting and controls. ? Luxury sales/marketing, tour operator or direct booking business relationship management. Package & Benefits ?? Competitive Salary per annum to be disclosed upon application. ?? Performance-based bonus scheme ?? Housing and subsistence allowance/accommodation pr
Company Description: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description: The primary responsibility of a guest service center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest inquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications: A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Must be Arabic speaker.
Radisson Dubai Damac Hills is a new hotel project with a targeted opening in 4Q 2020. We are pulling together an awesome team, and are looking for appropriately skilled & experienced team members to join the pre opening team. We are a 480 room hotel ( 90 suites) overlooking the Trump Golf Course, within the Damac Hills Community in Dubai Land. To create many memorable moment for our guests, we will have 3 F&B outlets in Fire Lake Grill restaurant, Larder- our all day diner, a Pool Bar, & 5 meeting rooms. To help our guests unwind, a Spa, a 25m swimming pool & a well equipped Gym await to be opened. Besides being part of a talented, & young team, you will also benefit from being part of Radisson Hotel Group ( RHG) , one of the fastest growing international chains. And one of it's core beliefs is, "We Grow talent, & Talent Grows Us." We look forward to seeing your interest in being part of the exciting journey ahead! Key Responsibilities Recruitment of 50 junior team members who are the remaining talent to be selected for the pre opening phase 1 strength of 80. Other management identified, and or on board already Oversee establishment of department SOP's , & administrative work - visas, job references etc Smart management of HR related costs - housing, recruitment, team meals, benefits Organise & drive the o n boardi
Personal Assistant to General Manager As a Personal Assistant to General Manager, you are responsible to provide high level secretarial and administrative assistance to the General Manager. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Maintain and update accurate records using the electronic diary, mail and computer database Organize appointments, meetings and conferences which may include collating meeting documents, coordinating venues and arranging travel itineraries Ensure all regular reports are done and submitted on time Respond to guest reviews on various platforms such as TripAdvisor, Booking.com and Google Liaise with Personal Assistants and Executive Assistants in Regional Headquarters for any relevant matter, as well as other Personal Assistants to General Managers in other properties to build working relationships in a team environment Your experience and skills include: Minimum of
Purpose: The Residence Executive is the point of contact for all owners and tenants of the Residences at Palazzo Versace and is responsible to maximize revenue through pro-active selling of all a la carte services, handling all enquiries in a friendly and effortless manner, always striving to exceed expectations and adhering to the Palazzo Versace Brand Standards and providing the highest standards of service levels. Responsibilities: Establishes direct communication with all Residents and is a continuous source of information and assistance for them Daily interaction with the Residents via E-mails, telephone calls, portal management and personal interactions Acts as the person liaising and handling queries and requests directly with the Residents for concerns and for necessary follow ups Ensure that Residence reception desk is manned at all times, as well as operationally prepared a
Female Butler – Middle East – Private Estate FOOD & BEVERAGE DIVISION Luxury Recruitment Specialists Worldwide Private Household & Estate Staff / Superyacht Crew Luxury Hotel & Resort Staff / Family Office Careers / Global Concierge Service As leading global luxury recruitment specialists, Earth & Sea Elite (E&S) who are based in Palma de Mallorca, Spain, with representatives in UK, France, USA, UAE & Kingdom of Saudi Arabia, are at the forefront of the elite private recruitment industry. We provide executive candidates for Estate & Private H ousehold s, Luxury Hotels & Resorts and Family Offices worldwide. In addition to this, we also provide P roject M anagers and highly qualified Superyacht Crew to existing superyachts and new builds
PURPOSE: To represent PVD in all areas, internally and externally, to the highest standard, in line with established guidelines and procedures. QUALIFICATION REQUIREMENTS DOS with minimum 5 years working experience and clear understanding of international wholesale markets. Proficiency in English. Other languages are an advantage. The ability to analyze sales statistics against booked vs. consumed business. The ability to review market analysis and determine client needs, occupancy potential, rates desired, etc. FUNCTIONAL RESPONSIBILITIES Must be highly organized by nature. Highly motivated individual with strong organizational skills. Individual who embraces change with a passion for travel. The ability to direct sales activities of the hotel to achieve budgeted goals. The ability to assist in the preparation of the budget and ensures the department operates within cost constraints, i.e. direct selling costs, etc. Understand PVD Management Operating Standards (MOS) for Sales and Marketing. Carry out responsibilities in line with these standards. Strong focus on new business development. The ability to perform all accountability in a tim
PURPOSE · To provide the hotel with excellent IT support service and to contribute positively to the company and hotel mission statement · To plan and manage the implementation of new technologies within the hotel while managing and improving the current IT structure · Ensuring that all guests and staff receive the best possible IT sup port DUTIES/ RESPONSIBILITIES · Communicate status, risks and opportunities to IT/ AV Manager. · Ensure that hotel data is secured and in line with stated standards and best practices · Ensure logical access Control is in line with stated standards and best practices · Ensure guest support management logged and recorded for quality assurance. ·
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion. Sofitel Dubai Wafi Sofitel Dubai Wafi scheduled to open in the third quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Eg
Adventure Assistant / Storekeeper responsibilities is to man the reception of the Bear Grylls Explorers Camp overnight while guests are on site. Also answer guest enquiries and attend to their needs, report any unplanned issues to the camp manager. Specific responsibilities includes but not limited to: Assist guests during their stay at camp. Help clients enjoy a safe and friendly environment. Complete fault reports and incident forms when necessary. Become familiar with, and work in accordance to, the company’s policies and procedures. Administer first aid when required and ensure proper records are kept of all incidents and treatment given. Serve customers in a polite, respectful manner. Restock consumable items and complete stock checks. Carry out safety inspections and ensure the safety and wellbeing of all clients.
Showcase your creative flair and artistic skills at Dubai’s most fashionable urban resort. Palazzo Versace Dubai is welcoming marketeers with a visual acumen for design and detail to develop outstanding creative campaigns for the region’s only Versace-designed hotel. You will be responsible for bringing to life the visual aspects of the hotels communications strategy and your role will involve the entire process of defining requirements, visualizing and creating graphics including illustrations, social media templates, GIFs, infographics, videos, etc. We’re looking for candidates with a strong ability to translate business requirements into design, execute these seamlessly and measure the impact on the business. If you can communicate well and work methodically as part of a team, we’d like to meet you. Key Responsibilities: Liaising and networking with a range of stakeholders including colleagues, suppliers and partners Support the marketing team in developing a cross-channel content framework that spans websites, social media, email marketing, PR and more Develop appropriate creative ideas and concepts to achieve the objective of campaigns for various verticals within the hotel – Brand, Rooms, Restaurants, Bars, Spa, Pools, Retail, etc. Design high-quality, trendy and impactful content and adapt the same for different so
Night Clerk’s responsibility is to man the reception of the Bear Grylls Explorers Camp overnight while guests are on site. Also to answer guest enquiries and attend to their needs, report any unplanned issues to the camp manager. Specific duties and responsibilities includes but not limited to: Assist guests during their stay at camp. Help clients enjoy a safe and friendly environment. Complete fault reports and incident forms when necessary. Become familiar with, and work in accordance to, the company’s policies and procedures. Administer first aid when required and ensure proper records are kept of all incidents and treatment given. Serve customers in a polite, respectful manner. Restock consumable items and complete stock checks. Carry out safety inspections and ensure the safety and wellbeing of all clients. Maintain the cleanliness of company properties and vehicles. Be a role model to all other staff members. Be aware of all emergency procedures. Be polite and professional at all times upholding the reputation of the company.