Being a Pullman employee means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. What’s in it for you? · Employee benefit card offering discounted rates at Accor worldwide · Learning programs through our Academies · Opportunity to develop your talent and grow within your property and across the world! · Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing? The Talent & Culture Administrator - Hotel Nurse assists in the smooth and efficient running of the Talent & Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to & health care of all Employees. •To ensure that all employee records are kept up to date. •Keeping records of all employees’ medical history. •To administer emergency treatment for injuries and illnesses, and arrange further medical care if necessary. •To assist in controlling of employee medical check at the clinic and monitor the sick employees are taken care of. •To administer medications or may proceed to intravenous fluids if necessary. •To ensure sufficient medicine supplie
TELL ME MORE Starting Q2 2021 Do you love to work with people but also get a kick out of administrative tasks and organizing and planning? We have the perfect mix for you! We have an awesome Zoku culture and as the Human Resources& FinanceCoordinator you will be the guardian of it. You will be organizing recruitment days, be responsible for the entire onboarding journey of all new Zokus for our property in Vienna and will be arranging team events. Your most important task will be to make sure that all Zokus are in a happy place, love what they do and help them be at their best! Do you also have a have flair for numbers? Our centralized accounting department in Amsterdam needs your help with the local financial administration. You will be responsible for the cash in the hotel together with invoice and mail scanning. You will report to the General Manager of Zoku Vienna, while working closely together with the centralized Finance and HR teams, based at the Home Office in Amsterdam. The HR& FinanceCoordinator position is a part time position, approximately32hours per week. We will be opening our second location in Vienna, Austria, in, Q22021. Located in the central Second District of Leopoldstadt, Zoku Vienna will be close to the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater park. The HR Coordinator role will firstly be focused on the preparation of the opening, follo
About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. Our Group & Corporate and Dubai Shared Services teams are an integral part in delivering the Jumeirah Brand promise. Based in our modern headquarters in Dubai Design District or in one of our other key locations, we guarantee you will be part of a dynamic, committed team of industry professionals with a passion for delivering the Company strategy and efficiencies essential for our world class operation. About the Job: An opportunity has arisen for a Sales Coordinator to join the Global Sales Middle East & Africa department in Jumeirah Group & Corporate office. The main duties and responsibilities of this role: Assist the proactive global sales team in their day-to-day operations. Carries out secretari
About us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Hotel and Residences feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your day to day As a Health Club Receptionist, you will provide reception services to guests, health club members and potential members of the hotel and the health club to contribute to the ov
· Adheres to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction · Accepts reservations, changes and cancellation in a professional manner. · Selects, blocks rooms and assigns for guest preference for arrival guest and ensures that desk operations is working in a professional manner at all times · Performs desk agent responsibilities and duties when assigned and assumes desk manager’s responsibilities when needs · the ability to know what activities are available in the city, i.e. theatres, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with peoples in these areas to provide in formation, ticketing, reservation etc. for guests. · Always keep the reception area clean and presentable.
JOB ROLE Cooperate and coordinate with all stakeholders in ensuring exceptional guest experience and maintain precise and concise professional communication with all colleagues. JOB RESPONSIBILITIES Ensure customer satisfaction by supporting the engineering departments with diligent administration. Follow safety rules, regulations and permits as applicable to the nature of work. Assigning Service Request to various supervisors and engineering team. Coordinating with 3rd party contractors for passes, PTW and other internal formalities. Ensuring the execution of PPM in schedules in coordination with Supervisors and other members. Ensure that engineering Workflow is followed for various engineering requests. Prepare weekly, monthly reports and dashboards. Uploading Asset codes, Activity codes etc. in the CAFM system. Following up for pending MSR's & PPM. Proactively coordinate with engineering team in ensuring all tasks are attained within schedules. Manage CAFM system including and not limited to workflows, user assignments, SLA’s etc. Coordinating with various stakeholders in providing timely completion of works orders.
MEDIA ONE IS AN INSPIRING DESTINATION WITH A WHOLE LOT OF PERSONALITY! One of the best hotels in Dubai, located in the heart of the city, we are hiring some enthusiasts to join our award winning team! We are looking for vibrant & fun Front Office Agent to come on board. We are looking for someone who will go beyond the Ordinary for the guests.... and each other. This person in their role will be required to: Fully knowledgeable of the OPERA Property Management system (PMS) including all operational and reporting functions Identifies and anticipates guests needs and requirements Abides to all policies and procedures as stated in the departmental play by the rules Welcomes and greets guests with a warm, friendly and genuine smile Checks the guest in and out of the hotel in an efficient and timely
PURPOSE OF POSITION To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. KEY ROLES & RESPONSIBILITIES Reg ister and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests' personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Attend to guests' request of using the service of safety box at all times Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles property Ensure that the guests depart the hotel with a positive impression of hotel service Perform the audit balances and prepare all reports for audit in an orderly fashion When on night
Introduction Thanos Hotels & Resorts is seeking to recruit a Front OfficeManager for the 5* Luxury Hotel Anassa , a member of Leading Hotels of the World . Job Role Duties & Responsibilities To direct and control the activities of the Front Office and ensure adherence to the Hotel's standards, policies and procedures. To develop relationships with clients, return guests, group contacts etc., and to provide maximum personalised guest service. Participate in the Duty Manager scheme and thus dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. To ensure that proper image is being maintained by staff members with respect to the Hotel's grooming, uniform and personal hygiene standards. To support and participate in all hotel programmes, policies and procedures. To prepare all necessary forecasts; to work closely with Reservations and Sales to maximise occupancy, rate and revenue. Responsible for the supervision and training of all Front Office employees. To monitor and correct performance of Receptionists to ensure that guests receive a fast, efficient and friendly welcome and farewell. To ensure that all staff are kept informed of departmental objectives and policies. To establish and maintain close
An exciting opportunity has arisen for a Front Office Receptionist to join our Rixos The Palm Hotel & Suites. Key requirements for this role: Pleasant and professional personality Attentiveness and patience with guests Excellent presentation skills Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment Active listening and strong communication skills Flexibility to work in shifts Education : High school diploma; Hotel Management education is a plus Experience: Must have at least one-year work experience as a Receptionist in branded 4* and 5* hotels Knowledge of PMS Opera Languages : Knowledge of Russian, French, German languages is an advantage
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Qualification: We offer 6 months Internship programme where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display initiative proactively take additional responsibilities be the role model and be imparting knowledge to others create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself. Job Description: • Currently studying Hotel Management or related field • Available for 6 months internship • Passion for excellence in service and teamwork • Eye for detail to achieve operational excellence • Determination to succeed • Language: English, must be German speaker
Overview "It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sunrise community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. Responsibilities Responsibilities: - Monitoring the Bistro area for refreshments, music, cleanliness - General administrative duties - Welcoming and support the hospitality of a Sunrise community. Qualifications: - A high school diploma or GED is required - Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills - You must have good judgment, problem solving and decision making skills as well as be an organized record keeper - Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new appli
Scope of Work: To ensure the smooth running of the hotel telephone system handling all incoming and outgoing calls efficiently and as per hotel standards. Job Responsibilities: 1. Provides all communications both external and internal professionally and with the good level of language skills. 2.Operates the hotel switchboard, incoming and outgoing faxes, and hotel’s paging system. 3.Records and transfers calls within the time frame indicated in the standards. 4.Provides telephone services to guests such as wake-up calls, message taking and paging service. 5.Provides and updates departmental telephone directory regularly. 6.Keeps updated with new products in the market. HR Responsibilities 7. Attends all hotel trainings as required. 8.Adheres to all HR and hotel policies and procedures. 9.Continually strives to improve self; knowledge and skills. Financial Responsibilities: 10.Records all charges in accordance with the hotel credit policy. 11.Be aware and participates in energy saving matters. General Responsibilities: 12.Attends meetings and daily briefings as required. 13.Ensure that the ap
Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan!Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure. DUTIES AND RESPONSIBILITIES Guest Service Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients Acknowledges and greets customer within five feet with a professional and friendly demeanor Uses guest last names during interactions Uses salutation of the day and welcomes guests to the location Practices proper Towne Park phone etiquette Pos
Radisson Dubai Damac Hills is a new hotel opening, with a targeted start in Q1 2021. We are pulling together an awesome team, and are looking for appropriately skilled& experienced senior talent to join the opening team. We are a 480 room hotel ( 90 suites) overlooking the Trump Golf Course, within the Damac Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 3 F&B outlets in Fire Lake Grill restaurant, Hessa St. Kitchen-serving popular international favourites a la carte, Hills Pool Deck & Sheesha Bar, & 5 meeting rooms. To help our guests unwind, a Spa, a 25m swimming pool & a well equipped Gym await to be opened. Besides being part of a talented, & young team, you will also benefit from being part of Radisson Hotel Group ( RHG), one of the fastest growing international chains.And one of it's core beliefs is, "We Grow talent, & Talent Grows Us." We look forward to seeing your interest in being part of the exciting journey ahead! Profile Requirement: · Experience in the same role with a 5/4-star property for a minimum of 2 years is essential · Hands-on approach w
Front Desk Agent - Arabic Speaker We are currently looking for young female, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Female Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply wit
Job Description Posting Date Jan 21, 2021 Job Number 21006833 Job Category Rooms & Guest Services Operations Location W Doha, West Bay, Doha, Qatar, Qatar VIEW ON MAP Brand W Hotels Schedule Full-Time Relocation? N Position Type Non-Management Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that
Welcome to our World Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate 100 preferred hotels by the year 2020. The height of luxury in the heart of Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business centre. Holidaymakers will appreciate our convenient city-centre location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 840 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Centre are only short drives away. Key Job Responsibilities: Constantly apply standard operating procedures in your department. Maintaining the Police Report Completed at all times and balanced with the PMS with regards to the in house guests and checked out guests. Ensure that a proper and clear scan of the guest passport is attached to every guest profile. Balance on daily basis, and prior to the end
About us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Hotel and Residences feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your day to day As a Club Lounge Receptionist, you will provide personal service and special assistance on the needs, wants and inquiries of all guests staying at Club InterContinental Lounge.
A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. What will I be doing? A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Assists guests with international calls and directory queries Calls guests by name whenever possible Pages staff member when requested Abides by principles of guest privacy Handles guests' needs or requests and reports complaints to the Magic Supervisor Report on logbook daily Bill call costs Aware of local telephone listings and frequently dialed numbers Advises defects on switchboard equipment to Supervisor Attends to all guest queries and requests promptly Maintains detailed knowledge of the Hotel's fire, life and safety system Maintain Hotel Information Provide secretarial services for guests Efficient in the use of all business center equipment Update traffic sheets accurately Handle complaints promptly and follow up thoroughly on action taken Promote in house service and facilities Update airline schedules and guides the guest wheneve