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Waiter/Waitress

  • , United Arab Emirates
  • Unspecified

  • Follow proper payroll procedures such as swiping in and out for meal breaks.
  • Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Taj Hotels standards of excellence for quality, professionalism and friendliness.
  • Anticipate and service guest requirements before requests are necessary.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).
  • Complete opening and closing side work as assigned and have all tables set according to standard.
  • Present menus and explanations for all menu items as well as specials of the day.
  • Present children’s menus, and offer crayons and coloring book when appropriate, and describe specials.
  • Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.
  • Carry trays, bus and reset tables with linen, china, glass, and silver.
  • Offer after-dinner beverage by up-selling.
  • Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed.
  • Handle a guest walk-out by completion of check with managers assistance.
  • Report any incident immediately, no matter how minor, to a manager.
  • Recognize and address potentially intoxicated, disruptive or undesirable guests and follow tips training guidelines.
  • Answer telephones according to the Taj Hotels’ standards and take reservations or provide information regarding the lounge or any other hotel service.
  • Recognize regular guests and greet them by their name.
  • Keep the working area clean and tidy at all times.
  • Respond properly in any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by hotel management and staff.

QUALIFICATION REQUIREMENTS:

  • Excellent reading, writing and oral proficiency in the English language.
  • 2 year food and beverage serving and/or related food and beverage experience.
  • Above average knowledge of wines, spirits, and mixed drinks.
  • Hotel management graduates
FEMALE CANDIDATES PREFFERED. 

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