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Waitress

  • United Arab Emirates, Middle East
  • Service Charge ranging from 600 - 1000 AED + tips

  • Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.
  • Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Taj Hotels standards of excellence for quality, professionalism and friendliness.
  • Anticipate and service guest requirements before requests are necessary.
  • Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).
  • Complete opening and closing side work as assigned and have all tables set according to standard.
  • Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.
  • Carry trays, bus and reset tables with linen, china, glass, and silver.
  • Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed
  • Handle a guest walk-out by completion of check with managers assistance
  • Report any incident immediately, no matter how minor, to a manager.
  • Keep the working area clean and tidy at all times.
  • Respond properly in any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by hotel management and staff.

QUALIFICATION REQUIREMENTS:

  • Excellent reading, writing and oral proficiency in the English language. Additional language ability is a bonus.
  • 2 year food and beverage serving and/or related food and beverage experience.
  • Excellent knowledge of wines, spirits, and cocktails.

PositionExpectations

  • Ability to work with POS touch system. Must be organized, efficient, possess goodcommunication skills and is service minded.
  • Professionalism and immaculate Appearance
  • Menu knowledge including ingredients and awareness of all food allergiesthat might be noted
  • Alcohol service, safety and laws
  • Order taking and suggestive selling and promotions
  • Food service delivery
  • Service recover
  • Bank and cash handling
  • Food safety and Sanitation Procedures
  • Tip reporting 

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