Waiter/Waitress on Cruiseliner

Bar Waiter / Bar Waitress | Chef de Rang (Restaurant Waiter/Waitress)

A great opportunity has arisen to work onboard cruise and river ships as a Bar Waiter/Waitress. The selected candidate is to ensure a friendly and professional service at the bar, lounge and the sundeck to the fullest satisfaction of our guests and in accordance with company’s standards and operating procedures.

JOB RESPONSIBILITIES

• Operation of bar procedures according to company SOP standards
• Organisation and execution of functions and special events
• Preparing and serving drinks in accordance with company standards
• Preparation and set up of Café Lunch in the lounge, assisting the Executive Chef, Maître D’Hôtel and respective hotel or bar Manager
• Ensuring highest level of cleanliness within bar, pantry, lounge, sundeck in accordance with HACCP standards
• Cost control of bar in accordance with budget
• Correct handling of all products, materials and equipment (glasses, cutleries, and all stock items)
• Assistance and rotation in the restaurant to work as Chef de Rang, as required by the operational needs and upon instructions from the supervisors
• Establishing of weekly stock order in cooperation with Maître D’Hôtel
• Conduction of stock and inventory according to company procedures
• Daily consumption report
• Preparation of opening and closing ships at start and end of season
• Correct storage of stock; establishing of par levels
• Active participation on onboard training programs
• Luggage duty on embarkation and disembarkation day, and participation in loadings
• Participate in the departmental meetings and daily reunions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Correct use of wait order system and pagers

Teamwork

• Outstanding flexibility: must be able to work alone, in different shifts (daytime or night-time) as scheduled by the management, under pressure and focused at all times, even under difficult conditions, a positive can-do attitude and showcasing the best image of the company

Product Knowledge

• Be fully proficient and knowledgeable about food and beverage offers, good knowledge of wines and whisky menus
• Become knowledgeable about all itinerary-related ports of call and shore excursions
• Full knowledge of the daily program
• Ensure all onboard Information Systems in the lounge areas are fully functioning at all times
• Conduct and appearance in accordance with the rules and regulations of the company

Security

• Full knowledge about safety and security procedures
• Participations in all training concerning safety and security, fire prevention, evacuation exercises as required by the company
• Able to raise the internal alarms correctly, especially during night-time

JOB SPECIFICATIONS

• Minimum of 2 years’ experience required in an upscale cruise line or hotel of comparable size in a similar position
• Fluent in English, with excellent English communication skills
• Must be able to deal correctly with confidential information and be discrete
• Must be well-groomed and maintain impeccable hygiene standards
• Extensive walking required and ability to stand on feet for a long time
• Hours may vary based upon organisational needs and operational demands
• Guest-focused, service-oriented, positive personality and professional appearance
• Flexible and stress-resistant, team player, shows commitment

Cruise ships roles are subject to appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times.

Visible tattoos are not permitted on all vessels. Tattoo removal is not encouraged and is the candidate’s personal decision.

Any offer of employment is subject to all mandatory medical examinations as required by the respective company.

• Contact: Charmaine Monseigneur
• Reference: CatererGlobal/GK17
• Job ID: 99329956