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Provide five-star dining & engaging experiences to guests, Supervises Food & Beverage service and assist in service as per outlet and room service standards. Ensures HACCP, Hygiene, EHS standards, are strictly adhered to and meet & exceed the revenue, upselling targets.
·Takes Food & Beverage orders as per standards and practices
·Strictly follows Personal grooming & hygiene standards for self and others.
·Makes guests feel welcome in the outlet and participates directs and supervises services to the guest.
·Prepare appropriate work plan on daily basis.
·Briefs staff before each meal period and assures that all orders are served correctly.
·Interact and communicate with guests about their meal and service.
·Emphasize the sequence of service in the restaurant.
·Waiters to be monitored for service standard and cash handling.
·Farewell greeting at the guest departure.
·Follows the “Clean as you go policy” and keeps work area clean at all times.
·Handles any guest complaints or comments in the absence of the Restaurant Manager and informs the same to the Asst. F & B Manager.
·Promotes and maintains good relationships between the kitchen and restaurant staff.
·Expiry management is monitored for food and beverage stock.
·Daily and periodical cleaning of equipment, furniture's & fixtures are monitored.
·Cascade all relevant information to the service brigade.
·Ensures proper hand over to the next shift and logs information's in detail.
·Handles opening/closing checklist and makes sure that appropriate actions are taken to have checklists maintained.
·Minimum 2 years of working experience in the same role or supervisory level role in a hotel operation or high-volume stand-alone outlets.
·Hospitality school graduate or equivalent or similar vocational education
·Food Hygiene – BASIC, HACCP Awareness
·Food safety and food hygiene specified by the standards/legislation